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<p>DWP is continually exploring the use of all types of Artificial Intelligence and
its potential to support providing more digital services with a human touch in a safe,
ethical and considered way. Artificial Intelligence will never replace the role of
our colleagues in supporting customers throughout their journey. We are using Artificial
Intelligence to undertake administrative or repeatable tasks freeing up our staff
to spend more time with their claimants.</p><p> </p><p>As part of our approach, and
in-line with the Prime Minister’s Foundation Model Taskforce, DWP has created a Generative
Artificial Intelligence Lighthouse Programme which will safely guide our innovation
in emerging Artificial Intelligence technology. The role of this programme is to ‘test
and learn’ in a safe and governed environment where all types of AI can be used to
assist us in the delivery of our customer outcomes and department efficiencies.</p><p>
</p><p>Where Artificial Intelligence is used to assist its activities in prevention
and detection of fraud within UC applications, DWP always ensures appropriate safeguards
are in place for the proportionate, ethical, and legal use of data with internal monitoring
protocols adhered to. Through the work of departmental governance, we can always explain
how the AI reaches the conclusions through the use of data that it does.</p><p> </p><p>DWP
will not use AI to replace human judgement to determine or deny a payment to a claimant;
a human agent always makes final decisions, safeguarding the protection of individuals.
Where appropriate Equality and Data Protection Impact Assessments have been carried
out.</p><p> </p><p><a href="https://www.gov.uk/government/organisations/department-for-work-pensions/about/personal-information-charter"
target="_blank">DWP's Personal Information Charter</a> explains how and why we use
personal information and citizen’s rights and responsibilities.</p>
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