| answer text |
<p>Reliable access to telecommunications and internet services is vital for the operation
of essential services and our everyday home, work, education, and social lives. All
service providers are responsible for their own networks. However, there are statutory
obligations they have to meet set out by Ofcom the independent regulator.</p><p>The
sector has proven itself extremely robust, and the UK has never suffered a major nationwide
loss of telecoms or broadband services. On rare occasions where the sector does experience
outages part of these statutory obligations on Vodafone and other providers is to
maintain the availability of services and report significant outages to Ofcom. Therefore
should thresholds for service failure have been met on this occasion, Ofcom would
fully investigate the circumstances and take appropriate action.</p><p>There are protections
in place for consumers under Ofcom’s voluntary industry automatic compensation scheme
(of which Vodafone is a signatory). Following a loss of service, if repairs are delayed
by more than two working days, customers may be entitled to compensation of £9.33
for each calendar day.</p>
|
|
