Show Search Form

Search Results

registered interest	true false
date	exactly: or between: and
answering body
answering dept id
answering dept short name
answering dept sort name
hansard heading
house id
legislature	pref label
question text
tabling member constituency
tabling member printed
uin
answer	is ministerial correction true false date of answer exactly: or between: and answer text answering member constituency answering member printed grouped question UIN question first answered answering member label
tabling member	label

Search

1382215

registered interest
date	25/11/2021
answering body	Department for Work and Pensions
answering dept id	29
answering dept short name	Work and Pensions
answering dept sort name	Work and Pensions
hansard heading	Post Office Card Account
house id	1
legislature	25259 pref label House of Commons
question text	To ask the Secretary of State for Work and Pensions, what (a) information and (b) support his Department plans to provide to people who use the Post Office card account in the context of the pending closure of that account.
tabling member constituency	Inverclyde
tabling member printed	Ronnie Cowan
uin	81987
answer	answer is ministerial correction date of answer 02/12/2021 answer text <p>The Department is writing to all Post Office card account customers to inform them that Post Office card accounts are ending and asking them to update their payment method to a transactional bank, building society, credit union or internet-based account. Those who are unable to access or use a bank account will receive a payment card for the Payment Exception Service along with information which explains how the service works. DWP’s Financial Inclusion Customer Contact Centre are also available to support and answer queries from claimants and pensioners, and arrange a home visit where required.</p><p> </p><p>DWP’s most vulnerable customers have successfully been using the Payment Exception Service since it replaced the Simple Payment Service in 2018. It is a basic cash-in cash-out service and is easy for customers to use. For Post Office card account customers migrating to the Payment Exception Service they will be able to continue to collect their payments using a payment card at their local Post Office.</p> answering member constituency Hexham answering member printed Guy Opperman question first answered 02/12/2021 14:28:20 answering member 4142 label Biography information for Guy Opperman
tabling member	4465 label Biography information for Ronnie Cowan

1382216

registered interest
date	25/11/2021
answering body	Department for Work and Pensions
answering dept id	29
answering dept short name	Work and Pensions
answering dept sort name	Work and Pensions
hansard heading	Post Office Card Account
house id	1
legislature	25259 pref label House of Commons
question text	To ask the Secretary of State for Work and Pensions, what steps his Department is taking to migrate customers from the Post Office card account.
tabling member constituency	Inverclyde
tabling member printed	Ronnie Cowan
uin	81988
answer	answer is ministerial correction date of answer 02/12/2021 answer text <p>This process has been ongoing for some time. The Department is writing to all Post Office card account customers to inform them that Post Office card accounts are ending and asking them to update their payment method to a transactional bank, building society, credit union or internet-based account. All Post Office card account customers receive two letters during the phased migration. Post Office card account customers who do not update their payment method to a transactional account are being migrated on a month-by-month basis to the new Payment Exception Service.</p> answering member constituency Hexham answering member printed Guy Opperman question first answered 02/12/2021 14:04:01 answering member 4142 label Biography information for Guy Opperman
tabling member	4465 label Biography information for Ronnie Cowan

1382217

registered interest
date	25/11/2021
answering body	Department for Work and Pensions
answering dept id	29
answering dept short name	Work and Pensions
answering dept sort name	Work and Pensions
hansard heading	Post Office Card Account
house id	1
legislature	25259 pref label House of Commons
question text	To ask the Secretary of State for Work and Pensions, whether his Department plans to allocate funding for the replacement of the Post Office card account.
tabling member constituency	Inverclyde
tabling member printed	Ronnie Cowan
uin	81989
answer	answer is ministerial correction date of answer 02/12/2021 answer text <p>Yes.</p> answering member constituency Hexham answering member printed Guy Opperman question first answered 02/12/2021 14:27:20 answering member 4142 label Biography information for Guy Opperman
tabling member	4465 label Biography information for Ronnie Cowan

1356172

registered interest
date	16/09/2021
answering body	Department for Work and Pensions
answering dept id	29
answering dept short name	Work and Pensions
answering dept sort name	Work and Pensions
hansard heading	Post Office Card Account
house id	1
legislature	25259 pref label House of Commons
question text	To ask the Secretary of State for Work and Pensions, pursuant to the Answer of 9 September 2021 to Question 43541 on Post Office Card Accounts, what assessment her Department has made of the potential merits of the Payment Exception Service for benefit claimants unable to use Post Office card accounts from November 2021 for payment of (a) pensions, (b) benefits and (c) tax credits; and if she will make a statement.
tabling member constituency	Bermondsey and Old Southwark
tabling member printed	Neil Coyle
uin	50675
answer	answer is ministerial correction date of answer 21/09/2021 answer text <p>The Department recognises that not everyone is able to open and operate a standard account. The new Payment Exception Service has been designed to enable customers who cannot open or manage a standard account to access cash payments via the PayPoint network or from a Post Office.</p><p> </p><p>The Post Office card account (POca) contract that the Department holds has been extended to November 2022. The Department has begun to move customers from POca accounts to the new Payment Exception Service.</p><p> </p><p>Tax credits are administered by HMRC and they are making alternative payment arrangements for tax credit customers.</p> answering member constituency Hexham answering member printed Guy Opperman question first answered 21/09/2021 15:23:46 answering member 4142 label Biography information for Guy Opperman
tabling member	4368 label Biography information for Neil Coyle

1355368

registered interest
date	14/09/2021
answering body	Department for Work and Pensions
answering dept id	29
answering dept short name	Work and Pensions
answering dept sort name	Work and Pensions
hansard heading	Post Office Card Account
house id	1
legislature	25259 pref label House of Commons
question text	To ask the Secretary of State for Work and Pensions, how many Post Office Card Accounts are active in (a) Newcastle upon Tyne East constituency, (b) Newcastle upon Tyne and (c) the UK.
tabling member constituency	Newcastle upon Tyne East
tabling member printed	Mr Nicholas Brown
uin	49035
answer	answer is ministerial correction date of answer 20/09/2021 answer text <p>As of August 2021 there were less than 350k active Post Office Card Accounts. This is down from 1 million in 2019.</p><p><strong> </strong></p><p>We do not hold information on Post Office card account customers in specific geographical areas as sought.</p><p> </p> answering member constituency Hexham answering member printed Guy Opperman question first answered 20/09/2021 13:56:19 answering member 4142 label Biography information for Guy Opperman
tabling member	523 label Biography information for Mr Nicholas Brown

1353496

registered interest
date	07/09/2021
answering body	Treasury
answering dept id	14
answering dept short name	Treasury
answering dept sort name	Treasury
hansard heading	Post Office Card Account
house id	1
legislature	25259 pref label House of Commons
question text	To ask the Chancellor of the Exchequer, what steps his Department is taking to ensure the continued payment of (a) tax credits and (b) child benefit to recipients when the Post Office card account ends.
tabling member constituency	Motherwell and Wishaw
tabling member printed	Marion Fellows
uin	44378
answer	answer is ministerial correction date of answer 10/09/2021 answer text <p>In order to ensure the continued payment of Child Benefit and Tax Credit, HM Revenue and Customs (HMRC) have been contacting all of their affected Post Office Card Account customers to tell them of the forthcoming change and facilitate moving their payments into other bank accounts.</p><p> </p><p>For any customers unable to open a bank account, HMRC operate a specific Payment Exception Service.</p> answering member constituency Hereford and South Herefordshire answering member printed Jesse Norman grouped question UIN 44379 44380 question first answered 10/09/2021 13:21:48 answering member 3991 label Biography information for Jesse Norman
tabling member	4440 label Biography information for Marion Fellows

1353499

registered interest
date	07/09/2021
answering body	Treasury
answering dept id	14
answering dept short name	Treasury
answering dept sort name	Treasury
hansard heading	Post Office Card Account
house id	1
legislature	25259 pref label House of Commons
question text	To ask the Chancellor of the Exchequer, what steps his Department is taking to ensure the continued payment of (a) tax credits and (b) child benefit to recipients who (i) may experience difficulties in opening and (ii) are unable to open a bank account.
tabling member constituency	Motherwell and Wishaw
tabling member printed	Marion Fellows
uin	44379
answer	answer is ministerial correction date of answer 10/09/2021 answer text <p>In order to ensure the continued payment of Child Benefit and Tax Credit, HM Revenue and Customs (HMRC) have been contacting all of their affected Post Office Card Account customers to tell them of the forthcoming change and facilitate moving their payments into other bank accounts.</p><p> </p><p>For any customers unable to open a bank account, HMRC operate a specific Payment Exception Service.</p> answering member constituency Hereford and South Herefordshire answering member printed Jesse Norman grouped question UIN 44378 44380 question first answered 10/09/2021 13:21:48 answering member 3991 label Biography information for Jesse Norman
tabling member	4440 label Biography information for Marion Fellows

1353506

registered interest
date	07/09/2021
answering body	Treasury
answering dept id	14
answering dept short name	Treasury
answering dept sort name	Treasury
hansard heading	Post Office Card Account
house id	1
legislature	25259 pref label House of Commons
question text	To ask the Chancellor of the Exchequer, whether his Department plans to operate a Payment Exception Service for (a) tax credits and (b) child benefit payments when the Post Office Card Account ends.
tabling member constituency	Motherwell and Wishaw
tabling member printed	Marion Fellows
uin	44380
answer	answer is ministerial correction date of answer 10/09/2021 answer text <p>In order to ensure the continued payment of Child Benefit and Tax Credit, HM Revenue and Customs (HMRC) have been contacting all of their affected Post Office Card Account customers to tell them of the forthcoming change and facilitate moving their payments into other bank accounts.</p><p> </p><p>For any customers unable to open a bank account, HMRC operate a specific Payment Exception Service.</p> answering member constituency Hereford and South Herefordshire answering member printed Jesse Norman grouped question UIN 44378 44379 question first answered 10/09/2021 13:21:48 answering member 3991 label Biography information for Jesse Norman
tabling member	4440 label Biography information for Marion Fellows

1352827

registered interest
date	06/09/2021
answering body	Department for Work and Pensions
answering dept id	29
answering dept short name	Work and Pensions
answering dept sort name	Work and Pensions
hansard heading	Post Office Card Account
house id	1
legislature	25259 pref label House of Commons
question text	To ask the Secretary of State for Work and Pensions, what steps her Department is taking to assist Post Office Card Account users transition from their cards in preparation for the end of universal credit, tax credit and State Pension payments into those accounts from November 2021.
tabling member constituency	Newcastle upon Tyne East
tabling member printed	Mr Nicholas Brown
uin	43395
answer	answer is ministerial correction date of answer 09/09/2021 answer text <p>The Department has a dedicated team, the Financial Inclusion Customer Contact Centre, to support all Post Office Card Account customers to transition to standard accounts. a new Payment Exception Service exists for customers who are unable to access a standard account to receive their payments.</p><p> </p><p>The Department is actively contacting Post Office Card Account customers to support and advice on the future payment methods available.</p> answering member constituency Hexham answering member printed Guy Opperman question first answered 09/09/2021 14:22:30 answering member 4142 label Biography information for Guy Opperman
tabling member	523 label Biography information for Mr Nicholas Brown

1352874

registered interest
date	06/09/2021
answering body	Department for Work and Pensions
answering dept id	29
answering dept short name	Work and Pensions
answering dept sort name	Work and Pensions
hansard heading	Post Office Card Account
house id	1
legislature	25259 pref label House of Commons
question text	To ask the Secretary of State for Work and Pensions, how many benefit claimants currently hold Post Office Card Accounts; what assessment her Department has made of the impact on claimants of ending their use for benefit and pension payments from November 2021; and what steps her Department is taking to help claimants set up alternative accounts.
tabling member constituency	Bermondsey and Old Southwark
tabling member printed	Neil Coyle
uin	43541
answer	answer is ministerial correction date of answer 09/09/2021 answer text <p>In 2015 there was circa 2.3m active Post Office Card Accounts (POca) users, which has now reduced to less than 350k.</p><p> </p><p>The Department has a dedicated team, the Financial Inclusion Customer Contact Centre, to support all Post Office Card Account customers to transition to standard accounts. A new Payment Exception Service exists for customers who are unable to access a standard account to receive their payments.</p><p> </p><p>The Department is actively contacting Post Office Card Account customers to provide support and advice on the future payment methods available.</p> answering member constituency Hexham answering member printed Guy Opperman question first answered 09/09/2021 14:26:13 answering member 4142 label Biography information for Guy Opperman
tabling member	4368 label Biography information for Neil Coyle