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<p>DWP recognise that some people will need help with on-line claims and activity.
People without digital skills will be offered support in jobcentres to make and manage
their claims on-line, and also to acquire or improve core digital skills. Our work
coaches have the flexibility to tailor support for individuals in difficult circumstances;
they can adjust their work search requirements and conditionality to allow them to
prioritise solutions to their issues. DWP has also rolled out the Universal Support
initiative alongside the national roll out of Universal Credit, as part of which Local
Authorities deliver both digital and budgeting support.</p><p>Where claimants have
no capability to make or manage their claim on-line, telephone, and face to face support
is available. Alternatively, an Appointee could make the claim on their behalf and
maintain their online account. Interpreting services are available in the Jobcentre
for those with severe language challenges. As we continue to deliver the full Universal
Credit service, with its expanded claimant base, we are continually reviewing and
developing the current vulnerable claimant customer journey, including how vulnerable
people are identified and how they are supported both internally and via referral
to local services delivered in partnership activity.</p>
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