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<p>In March 2020, Ofwat and the Environment Agency (EA) wrote an open letter to water
retailers and wholesalers requesting that they work together to develop an action
plan to help deliver greater water efficiency in the non-household sector. Ofwat and
the EA have proactively engaged with industry to develop the action plan, which is
due to be signed off shortly. The action plan aims to:</p><p> </p><ol><li>Provide
greater clarity on expectations and ambition for business water efficiency;</li><li>Improve
understanding of how business water is being used, where and how much;</li><li>Improve
collaboration in water resource planning and in identifying and progressing options
to meet future business and societal water needs;</li><li>Identify and address barriers
to the delivery of business water efficiency; and</li><li>Deliver insights into business
customer motivations to save water using them to inform water saving campaigns and
initiatives.</li></ol><p> </p>
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