answer text |
<p>Access to Work does not have any formal targets for elements of the journey as
it offers a personalised service which involves regular contact with customers at
the appropriate points throughout their application. Customers are provided with updates
on the progress of their case, via their agreed method (letter, e-mail, text or phone).
If there is any delay to their case customers will be updated via their communications
with the nominated adviser, or through accessing information available on the inbound
telephony line.</p>
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