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1503801

registered interest
date	05/09/2022
answering body	Department of Health and Social Care
answering dept id	17
answering dept short name	Health and Social Care
answering dept sort name	Health and Social Care
hansard heading	Travel: Quarantine
house id	1
legislature	25259 pref label House of Commons
question text	To ask the Secretary of State for Health and Social Care, what discussions his Department has had with providers of managed quarantine hotels for travellers returning to the UK on ensuring adequate processing times for refund requests.
tabling member constituency	Inverness, Nairn, Badenoch and Strathspey
tabling member printed	Drew Hendry
uin	45388
answer	answer is ministerial correction date of answer 19/10/2022 answer text <p>The Department of Health and Social Care’s Managed Quarantine Service (MQS) ended on 15 December 2021 when all countries were removed from the United Kingdom’s “red list”.</p><p>Corporate Travel Management (CTM) managed the booking system for MQS, taking payments from travellers and booking their rooms in MQS hotels across the UK.</p><p>Where a refund is due, the aim is to process this within 20 working days, though occasionally more information is required, which can cause delays. There are a very small number of refunds that are being processed, which we are aiming to action as quickly as possible. Customers are advised to contact UKHSA if they believe that they are still awaiting a refund so that this can be investigated.</p><p>The UK Health Security Agency (UKHSA) continues to hold regular discussions with CTM on a range of issues.</p> answering member constituency Sleaford and North Hykeham answering member printed Dr Caroline Johnson question first answered 19/10/2022 11:01:55 answering member 4592 label Biography information for Dr Caroline Johnson
tabling member	4467 label Biography information for Drew Hendry

1471362

registered interest
date	17/06/2022
answering body	Department of Health and Social Care
answering dept id	17
answering dept short name	Health and Social Care
answering dept sort name	Health and Social Care
hansard heading	Travel: Quarantine
house id	1
legislature	25259 pref label House of Commons
question text	To ask the Secretary of State for Health and Social Care, what estimate he has made of the amount fraudulently claimed in refunds by people who stayed in the managed quarantine service.
tabling member constituency	Kirkcaldy and Cowdenbeath
tabling member printed	Neale Hanvey
uin	20322
answer	answer is ministerial correction date of answer 27/06/2022 answer text <p><strong> </strong></p><p>An estimated £18 million has been fraudulently claimed in refunds through the Managed Quarantine Service. All appropriate debts have been passed to the Department’s debt recovery partner, Qualco, for collection.</p><p> </p> answering member constituency Erewash answering member printed Maggie Throup question first answered 27/06/2022 16:03:32 answering member 4447 label Biography information for Maggie Throup
tabling member	4782 label Biography information for Neale Hanvey

1471363

registered interest
date	17/06/2022
answering body	Department of Health and Social Care
answering dept id	17
answering dept short name	Health and Social Care
answering dept sort name	Health and Social Care
hansard heading	Travel: Quarantine
house id	1
legislature	25259 pref label House of Commons
question text	To ask the Secretary of State for Health and Social Care, what estimate he has made of the total outstanding amount owed in managed quarantine service charges for (a) 2020-21 and (b) 2021-22.
tabling member constituency	Kirkcaldy and Cowdenbeath
tabling member printed	Neale Hanvey
uin	20323
answer	answer is ministerial correction date of answer 07/07/2022 answer text <p>As of 1 March 2022, the Department was owed £3 million from 2020/21 and £71 million from 2021/22 from unpaid stays in the managed quarantine service or for tests purchased from Corporate Travel Management. This includes amounts owed by individuals on repayment plans due to financial hardship. All appropriate debts have been passed to the Department’s debt recovery partner for collection.</p> answering member constituency Erewash answering member printed Maggie Throup question first answered 07/07/2022 11:52:03 answering member 4447 label Biography information for Maggie Throup
tabling member	4782 label Biography information for Neale Hanvey

1462163

registered interest
date	11/05/2022
answering body	Department of Health and Social Care
answering dept id	17
answering dept short name	Health and Social Care
answering dept sort name	Health and Social Care
hansard heading	Travel: Quarantine
house id	1
legislature	25259 pref label House of Commons
question text	To ask the Secretary of State for Health and Social Care, what his policy is for calculating refunds to individuals subject to the managed quarantine service who were granted early exemption from quarantine on and before 14 December 2021.
tabling member constituency	Paisley and Renfrewshire North
tabling member printed	Gavin Newlands
uin	818
answer	answer is ministerial correction date of answer 20/05/2022 answer text <p>In England, guests who were released early from the managed quarantine service were entitled to a refund based upon the unused part of their quarantine package. All refund requests were considered on a case-by-case basis.</p> answering member constituency Erewash answering member printed Maggie Throup question first answered 20/05/2022 09:17:48 answering member 4447 label Biography information for Maggie Throup
tabling member	4420 label Biography information for Gavin Newlands

1462164

registered interest
date	11/05/2022
answering body	Department of Health and Social Care
answering dept id	17
answering dept short name	Health and Social Care
answering dept sort name	Health and Social Care
hansard heading	Travel: Quarantine
house id	1
legislature	25259 pref label House of Commons
question text	To ask the Secretary of State for Health and Social Care, how many complaints have been made to the managed quarantine service on refunds for unused days of quarantine since 1 January 2021.
tabling member constituency	Paisley and Renfrewshire North
tabling member printed	Gavin Newlands
uin	819
answer	answer is ministerial correction date of answer 17/05/2022 answer text <p>The information is not held in the format requested.</p> answering member constituency Erewash answering member printed Maggie Throup question first answered 17/05/2022 13:14:32 answering member 4447 label Biography information for Maggie Throup
tabling member	4420 label Biography information for Gavin Newlands

1462165

registered interest
date	11/05/2022
answering body	Department of Health and Social Care
answering dept id	17
answering dept short name	Health and Social Care
answering dept sort name	Health and Social Care
hansard heading	Travel: Quarantine
house id	1
legislature	25259 pref label House of Commons
question text	To ask the Secretary of State for Health and Social Care, what estimate he has made of the cost to the public purse of refunds issued for early release from the managed quarantine service as a result of policy changes made on 15 December 2021.
tabling member constituency	Paisley and Renfrewshire North
tabling member printed	Gavin Newlands
uin	820
answer	answer is ministerial correction date of answer 20/05/2022 answer text <p>The total refunds granted to passengers relating to early release on 15 December was £1,987,483.</p> answering member constituency Erewash answering member printed Maggie Throup question first answered 20/05/2022 09:19:43 answering member 4447 label Biography information for Maggie Throup
tabling member	4420 label Biography information for Gavin Newlands

1401352

registered interest
date	10/01/2022
answering body	Department of Health and Social Care
answering dept id	17
answering dept short name	Health and Social Care
answering dept sort name	Health and Social Care
hansard heading	Travel: Quarantine
house id	1
legislature	25259 pref label House of Commons
question text	To ask the Secretary of State for Health and Social Care, how much was spent on quarantine hotels by travellers entering the UK following the re-introduction of the covid-19 red list in November 2021; and if he will refund people who paid for quarantine once it became apparent that the omicron variant was transmitting in the community.
tabling member constituency	Warrington North
tabling member printed	Charlotte Nichols
uin	100720
answer	answer is ministerial correction date of answer 02/03/2022 answer text <p>Following the re-introduction of the ‘red list’ on 26 November 2021, passengers spent £15.2 million on quarantine services. There are no refunds or financial compensation for guests who completed their quarantine period and had checked out of the quarantine hotel on or before 4am on 15 December. From 4pm on 15 December, guests with a negative polymerase chain reaction (PCR) result and those who had not yet taken a PCR test were able to depart quarantine following the removal of all countries from the ‘red list’. In England, guests who were released early from managed quarantine are entitled to a refund for the unused part of their managed quarantine.</p><p> </p> answering member constituency Erewash answering member printed Maggie Throup question first answered 02/03/2022 10:29:51 answering member 4447 label Biography information for Maggie Throup
tabling member	4799 label Biography information for Charlotte Nichols

1388147

registered interest
date	15/12/2021
answering body	Department of Health and Social Care
answering dept id	17
answering dept short name	Health and Social Care
answering dept sort name	Health and Social Care
hansard heading	Travel: Quarantine
house id	1
legislature	25259 pref label House of Commons
question text	To ask the Secretary of State for Health and Social Care, if the Government will make an assessment of the potential merits of providing financial compensation to UK citizens who were required to quarantine in hotels for the period starting at 4:00am on 28 November 2021; and if he will make a statement.
tabling member constituency	Broxbourne
tabling member printed	Sir Charles Walker
uin	93727
answer	answer is ministerial correction date of answer 19/01/2022 answer text <p>We have no plans to make this assessment. There are no refunds or financial compensation available for guests who completed their quarantine period and had checked out of the managed quarantine hotel on or before 4am on 15 December. From 4pm on 15 December, guests with a negative polymerase chain reaction (PCR) test result and those who had not yet taken a PCR test were able to depart the quarantine hotel. In England, guests who were released early from managed quarantine are entitled to a refund for the unused part of their stay.</p> answering member constituency Erewash answering member printed Maggie Throup question first answered 19/01/2022 13:58:43 answering member 4447 label Biography information for Maggie Throup previous answer version 41500 answering member constituency Erewash answering member printed Maggie Throup answering member 4447 label Biography information for Maggie Throup
tabling member	1493 label Biography information for Sir Charles Walker

1387740

registered interest
date	14/12/2021
answering body	Department of Health and Social Care
answering dept id	17
answering dept short name	Health and Social Care
answering dept sort name	Health and Social Care
hansard heading	Travel: Quarantine
house id	1
legislature	25259 pref label House of Commons
question text	To ask the Secretary of State for Health and Social Care, what steps his Department is taking to limit the spread of covid-19 in hotels where international arrivals are required to quarantine.
tabling member constituency	Romford
tabling member printed	Andrew Rosindell
uin	92836
answer	answer is ministerial correction date of answer 21/12/2021 answer text <p>The UK Health Security Agency (UKHSA) has risk assessed international arrival journeys and advised the Managed Quarantine Service (MQS) on what mitigations to apply. The Standard Operating Procedures for MQS facilities have been implemented to reduce the risk of COVID-19 variants and infections. Each MQS supplier adheres to requirements set out in their contractual obligations in relation to infection control guidelines. The UKHSA also undertakes regular reviews with stakeholders to reduce the risk of infection for staff, guests and the public. The UKHSA also undertake regular staff testing and assist incident management teams to address any infection outbreaks.</p> answering member constituency Erewash answering member printed Maggie Throup question first answered 21/12/2021 16:32:55 answering member 4447 label Biography information for Maggie Throup
tabling member	1447 label Biography information for Andrew Rosindell

1387850

registered interest
date	14/12/2021
answering body	Department of Health and Social Care
answering dept id	17
answering dept short name	Health and Social Care
answering dept sort name	Health and Social Care
hansard heading	Travel: Quarantine
house id	1
legislature	25259 pref label House of Commons
question text	To ask the Secretary of State for Health and Social Care, with reference to the removal of all countries from the covid-19 red list announced on 14 December 2021, if he will make it his policy to release people who are in hotel quarantine having returned to the UK from one of those countries.
tabling member constituency	Warrington North
tabling member printed	Charlotte Nichols
uin	93072
answer	answer is ministerial correction date of answer 20/12/2021 answer text <p>Arrangements were made for guests in managed quarantine to leave at the earliest opportunity in line with appropriate COVID-19 safe protocols from 15 December.</p><p>Guests who tested positive, those who are unvaccinated, and those who were notified they had been a contact of someone who had tested positive were required to remain in quarantine. This aligns with domestic self isolation requirements.</p> answering member constituency Erewash answering member printed Maggie Throup question first answered 20/12/2021 16:29:03 answering member 4447 label Biography information for Maggie Throup
tabling member	4799 label Biography information for Charlotte Nichols