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1645974

registered interest
date	20/06/2023
answering body	Department of Health and Social Care
answering dept id	17
answering dept short name	Health and Social Care
answering dept sort name	Health and Social Care
hansard heading	NHS 111
house id	1
legislature	25259 pref label House of Commons
question text	To ask the Secretary of State for Health and Social Care, what assessment he has made of the potential impact of the proposed Three-Vodafone merger on NHS 111 helpline contracts.
tabling member constituency	Kingston upon Hull West and Hessle
tabling member printed	Emma Hardy
uin	190427
answer	answer is ministerial correction date of answer 26/06/2023 answer text <p>As an open economy, this Government welcomes and encourages investment where it supports the Prime Minister’s goal of boosting United Kingdom growth and jobs, meets our stringent legal and regulatory requirements, and does not compromise our national security. The Government has robust powers under the National Security &amp; Investment Act, which it introduced, to block or impose remedies on transactions that pose a national security risk.</p><p>We cannot comment on specific acquisitions nor the applicability of the National Security and Investment regime. It is the responsibility of Competition and Markets Authority (CMA) to assess the impact on consumers and competition in the market, with input from sectoral regulators.</p><p>The Investment Security Unit works closely with the CMA on cases that are being considered for both national security and competition reasons. A memorandum of understanding has been agreed between the Investment Security Unit and the CMA to assist joint working.</p> answering member constituency Colchester answering member printed Will Quince grouped question UIN 190475 question first answered 26/06/2023 15:58:39 answering member 4423 label Biography information for Will Quince
tabling member	4645 label Biography information for Emma Hardy

1646100

registered interest
date	20/06/2023
answering body	Department of Health and Social Care
answering dept id	17
answering dept short name	Health and Social Care
answering dept sort name	Health and Social Care
hansard heading	NHS 111
house id	1
legislature	25259 pref label House of Commons
question text	To ask the Secretary of State for Health and Social Care, what assessment his Department has made of the potential impact of the Three-Vodafone merger on NHS 111 helpline contracts.
tabling member constituency	Warrington North
tabling member printed	Charlotte Nichols
uin	190475
answer	answer is ministerial correction date of answer 26/06/2023 answer text <p>As an open economy, this Government welcomes and encourages investment where it supports the Prime Minister’s goal of boosting United Kingdom growth and jobs, meets our stringent legal and regulatory requirements, and does not compromise our national security. The Government has robust powers under the National Security &amp; Investment Act, which it introduced, to block or impose remedies on transactions that pose a national security risk.</p><p>We cannot comment on specific acquisitions nor the applicability of the National Security and Investment regime. It is the responsibility of Competition and Markets Authority (CMA) to assess the impact on consumers and competition in the market, with input from sectoral regulators.</p><p>The Investment Security Unit works closely with the CMA on cases that are being considered for both national security and competition reasons. A memorandum of understanding has been agreed between the Investment Security Unit and the CMA to assist joint working.</p> answering member constituency Colchester answering member printed Will Quince grouped question UIN 190427 question first answered 26/06/2023 15:58:39 answering member 4423 label Biography information for Will Quince
tabling member	4799 label Biography information for Charlotte Nichols

1608537

registered interest
date	29/03/2023
answering body	Department of Health and Social Care
answering dept id	17
answering dept short name	Health and Social Care
answering dept sort name	Health and Social Care
hansard heading	NHS 111
house id	1
legislature	25259 pref label House of Commons
question text	To ask the Secretary of State for Health and Social Care, what assessment he has made of the average wait time for a 111 call in each of the last 12 months.
tabling member constituency	Feltham and Heston
tabling member printed	Seema Malhotra
uin	176601
answer	answer is ministerial correction date of answer 17/04/2023 answer text <p>Average NHS 111 call answer times in England in the last 12 months are displayed in the table below.</p><table><tbody><tr><td><p>Month</p></td><td><p>Average time to answer NHS 111 call (seconds)</p></td></tr><tr><td><p>Feb-22</p></td><td><p>267</p></td></tr><tr><td><p>Mar-22</p></td><td><p>396</p></td></tr><tr><td><p>Apr-22</p></td><td><p>368</p></td></tr><tr><td><p>May-22</p></td><td><p>226</p></td></tr><tr><td><p>Jun-22</p></td><td><p>380</p></td></tr><tr><td><p>Jul-22</p></td><td><p>394</p></td></tr><tr><td><p>Aug-22</p></td><td><p>411</p></td></tr><tr><td><p>Sep-22</p></td><td><p>195</p></td></tr><tr><td><p>Oct-22</p></td><td><p>366</p></td></tr><tr><td><p>Nov-22</p></td><td><p>388</p></td></tr><tr><td><p>Dec-22</p></td><td><p>1496</p></td></tr><tr><td><p>Jan-23</p></td><td><p>286</p></td></tr></tbody></table><p>Source: NHS England Integrated Urgent Care Aggregate Data Collection</p> answering member constituency Colchester answering member printed Will Quince question first answered 17/04/2023 08:23:46 answering member 4423 label Biography information for Will Quince
tabling member	4253 label Biography information for Seema Malhotra

1606941

registered interest
date	23/03/2023
answering body	Department of Health and Social Care
answering dept id	17
answering dept short name	Health and Social Care
answering dept sort name	Health and Social Care
hansard heading	NHS 111
house id	2
legislature	25277 pref label House of Lords
question text	To ask His Majesty's Government what proportion of people using the NHS 111 online service have been recommended self-care in (1) all of England, (2) each NHS England region, and (3) former Clinical Commissioning Groups, in each year since that service was launched in December 2017.
tabling member printed	Baroness Jolly
uin	HL6796
answer	answer is ministerial correction date of answer 05/04/2023 answer text <p>The information is not available in the format requested as NHS 111 online was not fully functional and available nationally until early 2019. A copy of information is attached that shows the proportion of people using the NHS 111 online service from 2019 to 2022 that have been recommended self-care in England, by National Health Service region, and by sub-integrated care board level correlating to former clinical commissioning group areas.</p><p>Data on the number of people visiting the NHS 111 website in each year since 2017 and the proportion that visited pages relating to minor ailments in each year is not held centrally. NHS 111 online does not provide pages for minor ailments, but triages and directs users to appropriate services or care.</p> answering member printed Lord Markham grouped question UIN HL6797 question first answered 05/04/2023 13:01:18 answering member 4948 label Biography information for Lord Markham attachment 1 file name Historic self care and total sessions.xlsx title NHS 111 online self-care recommendations
tabling member	4203 label Biography information for Baroness Jolly

1606942

registered interest
date	23/03/2023
answering body	Department of Health and Social Care
answering dept id	17
answering dept short name	Health and Social Care
answering dept sort name	Health and Social Care
hansard heading	NHS 111
house id	2
legislature	25277 pref label House of Lords
question text	To ask His Majesty's Government how many people visited the NHS 111 website in each year since 2017; and of those, what proportion were to pages relating to minor ailments in each year.
tabling member printed	Baroness Jolly
uin	HL6797
answer	answer is ministerial correction date of answer 05/04/2023 answer text <p>The information is not available in the format requested as NHS 111 online was not fully functional and available nationally until early 2019. A copy of information is attached that shows the proportion of people using the NHS 111 online service from 2019 to 2022 that have been recommended self-care in England, by National Health Service region, and by sub-integrated care board level correlating to former clinical commissioning group areas.</p><p>Data on the number of people visiting the NHS 111 website in each year since 2017 and the proportion that visited pages relating to minor ailments in each year is not held centrally. NHS 111 online does not provide pages for minor ailments, but triages and directs users to appropriate services or care.</p> answering member printed Lord Markham grouped question UIN HL6796 question first answered 05/04/2023 13:01:18 answering member 4948 label Biography information for Lord Markham attachment 1 file name Historic self care and total sessions.xlsx title NHS 111 online self-care recommendations
tabling member	4203 label Biography information for Baroness Jolly

1585098

registered interest
date	07/02/2023
answering body	Department of Health and Social Care
answering dept id	17
answering dept short name	Health and Social Care
answering dept sort name	Health and Social Care
hansard heading	NHS 111
house id	1
legislature	25259 pref label House of Commons
question text	To ask the Secretary of State for Health and Social Care, how many abandoned 111 calls there were in each month since January 2018 broken down by each (a) region and (b) nation where information is available.
tabling member constituency	Bath
tabling member printed	Wera Hobhouse
uin	141568
answer	answer is ministerial correction date of answer 15/02/2023 answer text <p>The number of abandoned 999 calls is not collected centrally.</p><p>Data on NHS 111 calls abandoned after waiting 30 seconds or more per month between January 2018 and March 2021 in England can be accessed here:</p><p><a href="https://www.england.nhs.uk/statistics/statistical-work-areas/iucadc-new-from-april-2021/nhs-111-minimum-data-set/nhs-111-minimum-data-set-2020-21/" target="_blank">https://www.england.nhs.uk/statistics/statistical-work-areas/iucadc-new-from-april-2021/nhs-111-minimum-data-set/nhs-111-minimum-data-set-2020-21/</a></p><p> </p><p>Data on NHS 111 calls abandoned per month between April 2021 and December 2022 in England can be accessed here:</p><p>Source: <a href="https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.england.nhs.uk%2Fstatistics%2Fstatistical-work-areas%2Fiucadc-new-from-april-2021%2Fintegrated-urgent-care-aggregate-data-collection-iucadc-including-nhs111-statistics-apr-2022-mar-2023%2F&amp;data=05%7C01%7CKaren.Shrapnell%40dhsc.gov.uk%7C83c0ca6b4d97492ae66208db0a825a5e%7C61278c3091a84c318c1fef4de8973a1c%7C1%7C0%7C638115327191673611%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000%7C%7C%7C&amp;sdata=eJAELQq6pj5P02hIrgQQ3PoY28CRGCOHCwKjA6PvwuY%3D&amp;reserved=0" target="_blank">Statistics » Integrated Urgent Care Aggregate Data Collection (IUCADC including NHS111) Statistics Apr 2022-Mar 2023 (england.nhs.uk)</a></p><p>Health and care is largely a devolved matter. The Department does not hold data on call answer performance in the devolved nations.</p><p> </p> answering member constituency Colchester answering member printed Will Quince grouped question UIN 141567 question first answered 15/02/2023 16:12:18 answering member 4423 label Biography information for Will Quince
tabling member	4602 label Biography information for Wera Hobhouse

1580056

registered interest
date	24/01/2023
answering body	Department of Health and Social Care
answering dept id	17
answering dept short name	Health and Social Care
answering dept sort name	Health and Social Care
hansard heading	NHS 111
house id	1
legislature	25259 pref label House of Commons
question text	To ask the Secretary of State for Health and Social Care, what steps he is taking to ensure that 111 advice line has adequate capacity to provide a timely service, including for members of the public calling when they are not able to access other parts of the NHS.
tabling member constituency	Bristol West
tabling member printed	Thangam Debbonaire
uin	131227
answer	answer is ministerial correction date of answer 31/01/2023 answer text <p>The National Health Service is building the capacity of NHS111 to give patients the help they need, including arranging clinical advice direct from healthcare professionals, making urgent appointments at a range of health services, or offering a timed slot at a local accident and emergency where appropriate.</p><p>NHS England has invested an additional £50 million in funding for NHS111 in 2022/23 to increase capacity and NHS111 call handling performance is also being improved through the implementation of regional call management, enabling better integration between providers, and ensuring total NHS 111 capacity is being used effectively.</p> answering member constituency Colchester answering member printed Will Quince question first answered 31/01/2023 12:12:08 answering member 4423 label Biography information for Will Quince
tabling member	4433 label Biography information for Thangam Debbonaire

1489239

registered interest
date	14/07/2022
answering body	Department of Health and Social Care
answering dept id	17
answering dept short name	Health and Social Care
answering dept sort name	Health and Social Care
hansard heading	NHS 111
house id	1
legislature	25259 pref label House of Commons
question text	To ask the Secretary of State for Health and Social Care, how many calls to NHS 111 were abandoned in (a) 2019, (b) 2020, (c) 2021 and (d) 2022.
tabling member constituency	St Albans
tabling member printed	Daisy Cooper
uin	36896
answer	answer is ministerial correction date of answer 27/07/2022 answer text <p><strong> </strong></p><p><strong> </strong></p><p>The following table shows the number of NHS 111 calls abandoned after 30 seconds or more between January and March 2019.</p><p> </p><table><tbody><tr><td><p>January to March 2019</p></td><td><p>153,692</p></td></tr></tbody></table><p>Source: NHS England, NHS 111 Minimum Data Set</p><p> </p><p>Since April 2019, data has been collected on the total number of abandoned calls, which is shown in the following table.</p><p> </p><table><tbody><tr><td><p>April to December 2019</p></td><td><p>716,154</p></td></tr><tr><td><p>2020</p></td><td><p>2,490,663</p></td></tr><tr><td><p>2021</p></td><td><p>3,531,186</p></td></tr><tr><td><p>January to May 2022</p></td><td><p>1,174,159</p></td></tr></tbody></table><p> </p><p>Source: NHS England, Integrated Urgent Care Aggregate Data Collection</p> answering member constituency Lewes answering member printed Maria Caulfield question first answered 27/07/2022 16:23:46 answering member 4492 label Biography information for Maria Caulfield
tabling member	4769 label Biography information for Daisy Cooper

1461420

registered interest
date	10/05/2022
answering body	Department of Health and Social Care
answering dept id	17
answering dept short name	Health and Social Care
answering dept sort name	Health and Social Care
hansard heading	NHS 111
house id	1
legislature	25259 pref label House of Commons
question text	To ask the Secretary of State for Health and Social Care, what recent assessment he has made of the effectiveness of the NHS 111 service.
tabling member constituency	Streatham
tabling member printed	Bell Ribeiro-Addy
uin	462
answer	answer is ministerial correction date of answer 16/05/2022 answer text <p>The latest available data as of March 2022 shows that 1.40 million calls were answered by NHS 111, an average of 45,200 per day. Of these calls, 44.5% were answered in 60 seconds or less and the average time taken to answer calls was 396 seconds. Clinical advisors contributed to 51.5% of calls triaged.</p><p>The National Health Service continues to increase the capacity of NHS 111 through arranging clinical advice directly from healthcare professionals, making urgent appointments at a range of health services or offering a timed slot at a local accident and emergency department, where appropriate. We are also providing an additional £50 million in 2022/23 to support increased call-taking capacity.</p><p> </p> answering member constituency Charnwood answering member printed Edward Argar question first answered 16/05/2022 08:26:35 answering member 4362 label Biography information for Edward Argar
tabling member	4764 label Biography information for Bell Ribeiro-Addy

1381295

registered interest
date	23/11/2021
answering body	Department of Health and Social Care
answering dept id	17
answering dept short name	Health and Social Care
answering dept sort name	Health and Social Care
hansard heading	NHS 111
house id	1
legislature	25259 pref label House of Commons
question text	To ask the Secretary of State for Health and Social Care, what assessment he has made of effectiveness of the NHS 111 service at (a) identifying and (b) recommending patients who can be treated in primary care settings instead of A&E departments.
tabling member constituency	Chipping Barnet
tabling member printed	Theresa Villiers
uin	80229
answer	answer is ministerial correction date of answer 29/11/2021 answer text <p>No such assessment has been made. NHS England and NHS Improvement advise that NHS 111 seeks to recommend the best service for patients needs. This is based on the assessment of the stated symptoms either by NHS Pathways or by a clinician. Wherever possible, recommendation to an emergency department is avoided if another suitable service is available, including referral to primary care settings.</p> answering member constituency Charnwood answering member printed Edward Argar question first answered 29/11/2021 14:27:05 answering member 4362 label Biography information for Edward Argar
tabling member	1500 label Biography information for Theresa Villiers