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1473061

registered interest
date	24/06/2022
answering body	Home Office
answering dept id	1
answering dept short name	Home Office
answering dept sort name	Home Office
hansard heading	101 Calls
house id	1
legislature	25259 pref label House of Commons
question text	To ask the Secretary of State for the Home Department, what steps her Department are taking to reduce waiting times on the 101 non-emergency line.
tabling member constituency	Islwyn
tabling member printed	Chris Evans
uin	24577
answer	answer is ministerial correction date of answer 29/06/2022 answer text <p>Police forces are operationally independent and the handling of 101 calls is a matter for them. It is for Chief Constables and elected Police and Crime Commissioners or Mayors to decide how to handle communications with the public, based on their experience and knowledge of the communities they serve.</p><p>However, the Home Office is clear that any call to the 101 number should be answered in a timely manner, and after providing details of the incident the caller should be given a crime reference number to track progress or request an update from the police on the case. In its Beating Crime Plan the Government committed to improving the responsiveness of local police to 101 and 999 calls by developing league tables for call answering times and ensuring that the public know how responsive their local force is when they call them for help.</p><p>On 31 May we published national data on answering times to 999 calls and later this year we are planning to publish performance data for all forces showing responsiveness to 101 calls.</p><p>The Home Office is making sure that the police have the resources they need to beat crime, which remains one of the Government’s top priorities.</p><p>This includes £14m in funding to the NPCC’s Digital Public Contact Programme to support delivery of the Single Online Home national policing digital platform. This provides a digital 101 service, an online facility to make it easier for victims of ASB to report incidents.</p> answering member constituency North West Hampshire answering member printed Kit Malthouse grouped question UIN 24578 question first answered 29/06/2022 16:38:03 answering member 4495 label Biography information for Kit Malthouse
tabling member	4040 label Biography information for Chris Evans

1142051

registered interest
date	25/07/2019
answering body	Home Office
answering dept id	1
answering dept short name	Home Office
answering dept sort name	Home Office
hansard heading	101 Calls
house id	1
legislature	25259 pref label House of Commons
question text	To ask the Secretary of State for the Home Department, what recent assessment her Department has made of the performance of the 101 non-emergency service.
tabling member constituency	Dulwich and West Norwood
tabling member printed	Helen Hayes
uin	282438
answer	answer is ministerial correction date of answer 03/09/2019 answer text <p>The handling of 101 calls, including response times and performance targets, is an operational matter for the police.</p><p>The Home Office does not collect data on the 101 non-emergency service.</p> answering member constituency North West Hampshire answering member printed Kit Malthouse grouped question UIN 282439 question first answered 03/09/2019 16:20:38 answering member 4495 label Biography information for Kit Malthouse
tabling member	4510 label Biography information for Helen Hayes

1142052

registered interest
date	25/07/2019
answering body	Home Office
answering dept id	1
answering dept short name	Home Office
answering dept sort name	Home Office
hansard heading	101 Calls
house id	1
legislature	25259 pref label House of Commons
question text	To ask the Secretary of State for the Home Department, what recent estimate her Department has made of the (a) volume of calls to 101, (b) average waiting times for calls to 101 to be answered and (c) average police response times to attend incidents reported via the 101 non-emergency service.
tabling member constituency	Dulwich and West Norwood
tabling member printed	Helen Hayes
uin	282439
answer	answer is ministerial correction date of answer 03/09/2019 answer text <p>The handling of 101 calls, including response times and performance targets, is an operational matter for the police.</p><p>The Home Office does not collect data on the 101 non-emergency service.</p> answering member constituency North West Hampshire answering member printed Kit Malthouse grouped question UIN 282438 question first answered 03/09/2019 16:20:38 answering member 4495 label Biography information for Kit Malthouse
tabling member	4510 label Biography information for Helen Hayes

1141037

registered interest
date	22/07/2019
answering body	Home Office
answering dept id	1
answering dept short name	Home Office
answering dept sort name	Home Office
hansard heading	101 Calls
house id	1
legislature	25259 pref label House of Commons
question text	To ask the Secretary of State for the Home Department, how many and what proportion of calls to the 101 service were (a) answered in under 30 seconds, (b) answered between 30 to 60 seconds, (c) answered between 60 seconds and 120 seconds, (d) answered between 120 and 180 seconds, (e) answered between 180 and 300 seconds (f) answered between 300 and 600 seconds (g) answered after 600 seconds, (h) unanswered in each of the last three years for which information is available; and how many calls there were in total in each of those years.
tabling member constituency	Harborough
tabling member printed	Neil O'Brien
uin	280458
answer	answer is ministerial correction date of answer 25/07/2019 answer text <p>The Home Office does not collect data on the 101 service, this is an operational decision for individual forces.</p> answering member constituency Ruislip, Northwood and Pinner answering member printed Mr Nick Hurd question first answered 25/07/2019 09:23:01 answering member 1561 label Biography information for Mr Nick Hurd
tabling member	4679 label Biography information for Neil O'Brien

1125062

registered interest
date	07/05/2019
answering body	Home Office
answering dept id	1
answering dept short name	Home Office
answering dept sort name	Home Office
hansard heading	101 Calls
house id	1
legislature	25259 pref label House of Commons
question text	To ask the Secretary of State for the Home Department, how many and what proportion of calls made to the police on the non-emergency 101 number are terminated by the caller while they are waiting for a person to answer that call.
tabling member constituency	Birkenhead
tabling member printed	Frank Field
uin	251242
answer	answer is ministerial correction date of answer 13/05/2019 answer text <p>The Home Office does not hold information on total amount of charges for calls to 101.</p><p>The Home Office is reviewing charges for the 101 non-emergency telephone number.</p><p>While it may not be an option for everyone, the public can also report non-emergency crimes online via forces’ websites, free of charge. The Home Office is supporting the digital transformation of policing through programmes such as the Digital Policing Portfolio (DPP), led by the NPCC. Within the DPP, the Digital Public Contact programme aims to provide appropriate digital channels for the public to report and track crime online, facilitating greater public-police interaction in real time.</p><p>The Home Office does not hold data on calls to 101 terminated by the caller.</p> answering member constituency Ruislip, Northwood and Pinner answering member printed Mr Nick Hurd grouped question UIN 251240 251241 question first answered 13/05/2019 16:33:02 answering member 1561 label Biography information for Mr Nick Hurd
tabling member	478 label Biography information for Lord Field of Birkenhead

1005896

registered interest
date	12/11/2018
answering body	Home Office
answering dept id	1
answering dept short name	Home Office
answering dept sort name	Home Office
hansard heading	101 Calls
house id	1
legislature	25259 pref label House of Commons
question text	To ask the Secretary of State for the Home Department, how many 101 calls have been (a) unanswered and (b) abandoned in the last 12 months.
tabling member constituency	Hove
tabling member printed	Peter Kyle
uin	190569
answer	answer is ministerial correction date of answer 15/11/2018 answer text <p>The Home Office does not collect this data. The handling of 101 calls is an operational matter for the police, including response times and performance targets. It is for elected Police and Crime Commissioners and Chief Constables to decide how best to manage their communications and response to the public.</p> answering member constituency Ruislip, Northwood and Pinner answering member printed Mr Nick Hurd grouped question UIN 190570 question first answered 15/11/2018 16:40:29 answering member 1561 label Biography information for Mr Nick Hurd
tabling member	4505 label Biography information for Peter Kyle

997649

registered interest
date	30/10/2018
answering body	Home Office
answering dept id	1
answering dept short name	Home Office
answering dept sort name	Home Office
hansard heading	101 Calls
house id	1
legislature	25259 pref label House of Commons
question text	To ask the Secretary of State for the Home Department, what information his Department holds on the number of abandoned 101 calls in England and Wales in the most recent year for which data is available.
tabling member constituency	Sheffield, Heeley
tabling member printed	Louise Haigh
uin	185656
answer	answer is ministerial correction date of answer 07/11/2018 answer text <p>The Home Office does not collect this data. The handling of 101 calls is an operational matter for the police. It is for elected Police Crime Commissioners and Chief Constables to decide how best to manage their communications and response to the public. However, any calls to 101 should be responded to in a timely manner.</p><p>I should add that most forces offer additional channels for contacting the police on non-emergency matters, for example, via online reporting tools, webchat or, in some forces, social media. The Home Office is supporting policing to maximise its use of new technologies and investing significantly in the policing sector to help develop national capability. For example, the Home Office is supporting the Digital Policing Portfolio to help expand the way policing can engage with the public digitally, as well as face to face and on the phone.</p> answering member constituency Ruislip, Northwood and Pinner answering member printed Mr Nick Hurd question first answered 07/11/2018 15:16:52 answering member 1561 label Biography information for Mr Nick Hurd
tabling member	4473 label Biography information for Louise Haigh

802757

registered interest
date	07/12/2017
answering body	Home Office
answering dept id	1
answering dept short name	Home Office
answering dept sort name	Home Office
hansard heading	101 Calls
house id	1
legislature	25259 pref label House of Commons
question text	To ask the Secretary of State for the Home Department, whether she plans to make the non-emergency police phone number 101 free to call from landlines and mobiles.
tabling member constituency	Ceredigion
tabling member printed	Ben Lake
uin	118306
answer	answer is ministerial correction date of answer 14/12/2017 answer text <p>101 is the single non-emergency number for contacting the police. It was launched in December 2011 to provide a memorable and accessible number for contact with the police. It is shared with Police Scotland and Police Service Northern Ireland.</p><p>The number was rolled out nationally in 2011 with Vodafone as the single supplier for the service. Calls from mobile devices and landline telephones cost 15p regardless of call duration.</p> answering member constituency Ruislip, Northwood and Pinner answering member printed Mr Nick Hurd grouped question UIN 118307 118308 118309 118313 question first answered 14/12/2017 16:51:17 answering member 1561 label Biography information for Mr Nick Hurd
tabling member	4630 label Biography information for Ben Lake

802758

registered interest
date	07/12/2017
answering body	Home Office
answering dept id	1
answering dept short name	Home Office
answering dept sort name	Home Office
hansard heading	101 Calls
house id	1
legislature	25259 pref label House of Commons
question text	To ask the Secretary of State for the Home Department, what steps her Department is taking to publicise the cost to the caller of the non-emergency police telephone number 101.
tabling member constituency	Ceredigion
tabling member printed	Ben Lake
uin	118307
answer	answer is ministerial correction date of answer 14/12/2017 answer text <p>101 is the single non-emergency number for contacting the police. It was launched in December 2011 to provide a memorable and accessible number for contact with the police. It is shared with Police Scotland and Police Service Northern Ireland.</p><p>The number was rolled out nationally in 2011 with Vodafone as the single supplier for the service. Calls from mobile devices and landline telephones cost 15p regardless of call duration.</p> answering member constituency Ruislip, Northwood and Pinner answering member printed Mr Nick Hurd grouped question UIN 118306 118308 118309 118313 question first answered 14/12/2017 16:51:17 answering member 1561 label Biography information for Mr Nick Hurd
tabling member	4630 label Biography information for Ben Lake

802759

registered interest
date	07/12/2017
answering body	Home Office
answering dept id	1
answering dept short name	Home Office
answering dept sort name	Home Office
hansard heading	101 Calls
house id	1
legislature	25259 pref label House of Commons
question text	To ask the Secretary of State for the Home Department, how many calls were made to the non-emergency police phone number 101 in (a) the UK and (b) Wales in each of the last five years.
tabling member constituency	Ceredigion
tabling member printed	Ben Lake
uin	118308
answer	answer is ministerial correction date of answer 14/12/2017 answer text <p>101 is the single non-emergency number for contacting the police. It was launched in December 2011 to provide a memorable and accessible number for contact with the police. It is shared with Police Scotland and Police Service Northern Ireland.</p><p>The number was rolled out nationally in 2011 with Vodafone as the single supplier for the service. Calls from mobile devices and landline telephones cost 15p regardless of call duration.</p> answering member constituency Ruislip, Northwood and Pinner answering member printed Mr Nick Hurd grouped question UIN 118306 118307 118309 118313 question first answered 14/12/2017 16:51:17 answering member 1561 label Biography information for Mr Nick Hurd
tabling member	4630 label Biography information for Ben Lake