The Health and Social Care Act (2012) places a duty on NHS England to have regard to National Institute for Health and Care Excellence (NICE) Quality Standards. Commissioners should have regard to them in the planning of services they commission according to their population needs.<\/p>
<\/p>
Whilst no assessment has been made of the performance of services against the Breast Cancer Quality Standard, compliance with Quality Standards generally could be monitored through a range of mechanisms depending on the specific Quality Standard. For example, the 30 national clinical audits funded by NHS England, the Best Practice Tariff, Commissioning for Quality Improvement Initiatives arrangements and the Clinical Commissioning Group Outcome Indicator Set. These levers are designed to drive quality improvement in the National Health Service using Quality Standards where appropriate.<\/p>
<\/p>
At the request of NHS England, the Healthcare Quality Improvement Partnership will shortly begin commissioning a new national breast cancer clinical audit. There is an expectation that national clinical audits, where appropriate, support the implementation of NICE clinical guidelines and Quality Standards. The new national clinical audit will be in place by the end of 2014-15.<\/p>"} , "answeringMember" : {"_about" : "http://data.parliament.uk/members/3918", "label" : {"_value" : "Biography information for Jane Ellison"} } , "answeringMemberConstituency" : {"_value" : "Battersea"} , "answeringMemberPrinted" : {"_value" : "Jane Ellison"} , "dateOfAnswer" : {"_value" : "2014-05-06", "_datatype" : "dateTime"} , "groupedQuestionUIN" : [{"_value" : "196363"} , {"_value" : "196365"} ], "isMinisterialCorrection" : {"_value" : "false", "_datatype" : "boolean"} , "questionFirstAnswered" : [{"_value" : "2014-05-06T12:00:00.00Z", "_datatype" : "dateTime"} ]} , "answeringDeptId" : {"_value" : "17"} , "answeringDeptShortName" : {"_value" : "Health"} , "answeringDeptSortName" : {"_value" : "Health"} , "date" : {"_value" : "2014-04-10", "_datatype" : "dateTime"} , "houseId" : {"_value" : "1"} , "legislature" : [{"_about" : "http://data.parliament.uk/terms/25259", "prefLabel" : {"_value" : "House of Commons"} } ], "questionText" : "To ask the Secretary of State for Health, what assessment his Department has made of the performance of cancer services against statements 11 and 12 in the National Institute for Health and Care Excellence Breast cancer quality standard.", "registeredInterest" : {"_value" : "false", "_datatype" : "boolean"} , "tablingMember" : {"_about" : "http://data.parliament.uk/members/3924", "label" : {"_value" : "Biography information for Yasmin Qureshi"} } , "tablingMemberConstituency" : {"_value" : "Bolton South East"} , "tablingMemberPrinted" : [{"_value" : "Yasmin Qureshi"} ], "uin" : "196367"} , {"_about" : "http://data.parliament.uk/resources/48258", "AnsweringBody" : [{"_value" : "Department of Health"} ], "answer" : {"_about" : "http://data.parliament.uk/resources/48258/answer", "answerText" : {"_value" : "
The Health and Social Care Act (2012) places a duty on NHS England to have regard to National Institute for Health and Care Excellence (NICE) Quality Standards. Commissioners should have regard to them in the planning of services they commission according to their population needs.<\/p>
<\/p>
Whilst no assessment has been made of the performance of services against the Breast Cancer Quality Standard, compliance with Quality Standards generally could be monitored through a range of mechanisms depending on the specific Quality Standard. For example, the 30 national clinical audits funded by NHS England, the Best Practice Tariff, Commissioning for Quality Improvement Initiatives arrangements and the Clinical Commissioning Group Outcome Indicator Set. These levers are designed to drive quality improvement in the National Health Service using Quality Standards where appropriate.<\/p>
<\/p>
At the request of NHS England, the Healthcare Quality Improvement Partnership will shortly begin commissioning a new national breast cancer clinical audit. There is an expectation that national clinical audits, where appropriate, support the implementation of NICE clinical guidelines and Quality Standards. The new national clinical audit will be in place by the end of 2014-15.<\/p>"} , "answeringMember" : {"_about" : "http://data.parliament.uk/members/3918", "label" : {"_value" : "Biography information for Jane Ellison"} } , "answeringMemberConstituency" : {"_value" : "Battersea"} , "answeringMemberPrinted" : {"_value" : "Jane Ellison"} , "dateOfAnswer" : {"_value" : "2014-05-06", "_datatype" : "dateTime"} , "groupedQuestionUIN" : [{"_value" : "196363"} , {"_value" : "196367"} ], "isMinisterialCorrection" : {"_value" : "false", "_datatype" : "boolean"} , "questionFirstAnswered" : [{"_value" : "2014-05-06T12:00:00.00Z", "_datatype" : "dateTime"} ]} , "answeringDeptId" : {"_value" : "17"} , "answeringDeptShortName" : {"_value" : "Health"} , "answeringDeptSortName" : {"_value" : "Health"} , "date" : {"_value" : "2014-04-10", "_datatype" : "dateTime"} , "houseId" : {"_value" : "1"} , "legislature" : [{"_about" : "http://data.parliament.uk/terms/25259", "prefLabel" : {"_value" : "House of Commons"} } ], "questionText" : "To ask the Secretary of State for Health, what methods of data collection his Department uses to measure the performance of services against each of the 13 statements in the National Institute for Health and Care Excellence Breast cancer quality standard.", "registeredInterest" : {"_value" : "false", "_datatype" : "boolean"} , "tablingMember" : {"_about" : "http://data.parliament.uk/members/3924", "label" : {"_value" : "Biography information for Yasmin Qureshi"} } , "tablingMemberConstituency" : {"_value" : "Bolton South East"} , "tablingMemberPrinted" : [{"_value" : "Yasmin Qureshi"} ], "uin" : "196365"} , {"_about" : "http://data.parliament.uk/resources/48259", "AnsweringBody" : [{"_value" : "Department of Health"} ], "answer" : {"_about" : "http://data.parliament.uk/resources/48259/answer", "answerText" : {"_value" : "
The Health and Social Care Act (2012) places a duty on NHS England to have regard to National Institute for Health and Care Excellence (NICE) Quality Standards. Commissioners should have regard to them in the planning of services they commission according to their population needs.<\/p>
<\/p>
Whilst no assessment has been made of the performance of services against the Breast Cancer Quality Standard, compliance with Quality Standards generally could be monitored through a range of mechanisms depending on the specific Quality Standard. For example, the 30 national clinical audits funded by NHS England, the Best Practice Tariff, Commissioning for Quality Improvement Initiatives arrangements and the Clinical Commissioning Group Outcome Indicator Set. These levers are designed to drive quality improvement in the National Health Service using Quality Standards where appropriate.<\/p>
<\/p>
At the request of NHS England, the Healthcare Quality Improvement Partnership will shortly begin commissioning a new national breast cancer clinical audit. There is an expectation that national clinical audits, where appropriate, support the implementation of NICE clinical guidelines and Quality Standards. The new national clinical audit will be in place by the end of 2014-15.<\/p>"} , "answeringMember" : {"_about" : "http://data.parliament.uk/members/3918", "label" : {"_value" : "Biography information for Jane Ellison"} } , "answeringMemberConstituency" : {"_value" : "Battersea"} , "answeringMemberPrinted" : {"_value" : "Jane Ellison"} , "dateOfAnswer" : {"_value" : "2014-05-06", "_datatype" : "dateTime"} , "groupedQuestionUIN" : [{"_value" : "196365"} , {"_value" : "196367"} ], "isMinisterialCorrection" : {"_value" : "false", "_datatype" : "boolean"} , "questionFirstAnswered" : [{"_value" : "2014-05-06T12:00:00.00Z", "_datatype" : "dateTime"} ]} , "answeringDeptId" : {"_value" : "17"} , "answeringDeptShortName" : {"_value" : "Health"} , "answeringDeptSortName" : {"_value" : "Health"} , "date" : {"_value" : "2014-04-10", "_datatype" : "dateTime"} , "houseId" : {"_value" : "1"} , "legislature" : [{"_about" : "http://data.parliament.uk/terms/25259", "prefLabel" : {"_value" : "House of Commons"} } ], "questionText" : "To ask the Secretary of State for Health, what recent assessment his Department has made of the overall performance of cancer services against the National Institute for Health and Care Excellence Breast cancer quality standard.", "registeredInterest" : {"_value" : "false", "_datatype" : "boolean"} , "tablingMember" : {"_about" : "http://data.parliament.uk/members/3924", "label" : {"_value" : "Biography information for Yasmin Qureshi"} } , "tablingMemberConstituency" : {"_value" : "Bolton South East"} , "tablingMemberPrinted" : [{"_value" : "Yasmin Qureshi"} ], "uin" : "196363"} , {"_about" : "http://data.parliament.uk/resources/48261", "AnsweringBody" : [{"_value" : "Department of Health"} ], "answer" : {"_about" : "http://data.parliament.uk/resources/48261/answer", "answerText" : {"_value" : "
No recent Ministerial discussions have taken place on the potential for Patient Reported Outcome Measures to be used to measure improvements in outcomes for breast cancer patients.<\/p>
<\/strong><\/p> NHS England took over responsibility for the Cancer Patient Experience Survey (CPES) on 1 April 2013. The development of the CPES is overseen by the Cancer Patient Experience Advisory Group (CPEAG), which has a wide ranging membership including clinicians, cancer charities, experts in survey methodologies, research bodies, health service commissioners and NHS England staff.<\/p> <\/p> The survey questionnaire is reviewed by CPEAG each year to ensure that it captures the best information and as part of the process for the next survey, NHS England is engaging with a range of stakeholders to look at how it can improve and amend the survey appropriately.<\/p> <\/p> In the meantime, NHS England has added a new question to the 2014 survey questionnaire to identify patients who have been diagnosed with cancer more than once because the evidence suggests that there may be a difference in the experience of those patients.<\/p> <\/p> The results of the 2014 survey will be published later this year.<\/p>"}
, "answeringMember" : {"_about" : "http://data.parliament.uk/members/3918", "label" : {"_value" : "Biography information for Jane Ellison"}
}
, "answeringMemberConstituency" : {"_value" : "Battersea"}
, "answeringMemberPrinted" : {"_value" : "Jane Ellison"}
, "dateOfAnswer" : {"_value" : "2014-05-06", "_datatype" : "dateTime"}
, "groupedQuestionUIN" : {"_value" : "196366"}
, "isMinisterialCorrection" : {"_value" : "false", "_datatype" : "boolean"}
, "questionFirstAnswered" : [{"_value" : "2014-05-06T12:00:00.00Z", "_datatype" : "dateTime"}
]}
, "answeringDeptId" : {"_value" : "17"}
, "answeringDeptShortName" : {"_value" : "Health"}
, "answeringDeptSortName" : {"_value" : "Health"}
, "date" : {"_value" : "2014-04-10", "_datatype" : "dateTime"}
, "houseId" : {"_value" : "1"}
, "legislature" : [{"_about" : "http://data.parliament.uk/terms/25259", "prefLabel" : {"_value" : "House of Commons"}
}
], "questionText" : "To ask the Secretary of State for Health, what steps his Department is taking to ensure that future iterations of the Cancer Patient Experience Survey enable the responses of patients with primary and secondary cancer to be analysed separately.", "registeredInterest" : {"_value" : "false", "_datatype" : "boolean"}
, "tablingMember" : {"_about" : "http://data.parliament.uk/members/3924", "label" : {"_value" : "Biography information for Yasmin Qureshi"}
}
, "tablingMemberConstituency" : {"_value" : "Bolton South East"}
, "tablingMemberPrinted" : [{"_value" : "Yasmin Qureshi"}
], "uin" : "196364"}
, {"_about" : "http://data.parliament.uk/resources/48262", "AnsweringBody" : [{"_value" : "Department of Health"}
], "answer" : {"_about" : "http://data.parliament.uk/resources/48262/answer", "answerText" : {"_value" : " No recent Ministerial discussions have taken place on the potential for Patient Reported Outcome Measures to be used to measure improvements in outcomes for breast cancer patients.<\/p> <\/strong><\/p> NHS England took over responsibility for the Cancer Patient Experience Survey (CPES) on 1 April 2013. The development of the CPES is overseen by the Cancer Patient Experience Advisory Group (CPEAG), which has a wide ranging membership including clinicians, cancer charities, experts in survey methodologies, research bodies, health service commissioners and NHS England staff.<\/p> <\/p> The survey questionnaire is reviewed by CPEAG each year to ensure that it captures the best information and as part of the process for the next survey, NHS England is engaging with a range of stakeholders to look at how it can improve and amend the survey appropriately.<\/p> <\/p> In the meantime, NHS England has added a new question to the 2014 survey questionnaire to identify patients who have been diagnosed with cancer more than once because the evidence suggests that there may be a difference in the experience of those patients.<\/p> <\/p> The results of the 2014 survey will be published later this year.<\/p>"}
, "answeringMember" : {"_about" : "http://data.parliament.uk/members/3918", "label" : {"_value" : "Biography information for Jane Ellison"}
}
, "answeringMemberConstituency" : {"_value" : "Battersea"}
, "answeringMemberPrinted" : {"_value" : "Jane Ellison"}
, "dateOfAnswer" : {"_value" : "2014-05-06", "_datatype" : "dateTime"}
, "groupedQuestionUIN" : {"_value" : "196364"}
, "isMinisterialCorrection" : {"_value" : "false", "_datatype" : "boolean"}
, "questionFirstAnswered" : [{"_value" : "2014-05-06T12:00:00.00Z", "_datatype" : "dateTime"}
]}
, "answeringDeptId" : {"_value" : "17"}
, "answeringDeptShortName" : {"_value" : "Health"}
, "answeringDeptSortName" : {"_value" : "Health"}
, "date" : {"_value" : "2014-04-10", "_datatype" : "dateTime"}
, "houseId" : {"_value" : "1"}
, "legislature" : [{"_about" : "http://data.parliament.uk/terms/25259", "prefLabel" : {"_value" : "House of Commons"}
}
], "questionText" : "To ask the Secretary of State for Health, what recent discussions his Department has had on the potential for Patient Reported Outcome Measures to be used to measure improvements in outcomes for breast cancer patients.", "registeredInterest" : {"_value" : "false", "_datatype" : "boolean"}
, "tablingMember" : {"_about" : "http://data.parliament.uk/members/3924", "label" : {"_value" : "Biography information for Yasmin Qureshi"}
}
, "tablingMemberConstituency" : {"_value" : "Bolton South East"}
, "tablingMemberPrinted" : [{"_value" : "Yasmin Qureshi"}
], "uin" : "196366"}
, {"_about" : "http://data.parliament.uk/resources/46386", "AnsweringBody" : [{"_value" : "Department for Work and Pensions"}
], "answer" : {"_about" : "http://data.parliament.uk/resources/46386/answer", "answerText" : {"_value" : " We are committed to ensuring personal independence payment (PIP) claimants receive high quality, objective, fair and accurate assessments. Since the introduction of PIP new claims in April 2013, we have been closely monitoring all aspects of the process.<\/p> As personal independence payment (PIP) is a new benefit, processes are currently bedding in. Our latest analysis is telling us that the end-to-end claimant journey is taking longer than expected. We are working closely with the assessment providers to ensure that they are taking all necessary steps to improve performance, speed up the process and ensure claimants receive a satisfactory experience. We are also seeking to ensure that all the steps in the process run as smoothly as possible and that there are no barriers in our processes and systems that contribute to claims taking longer than necessary to progress.<\/p> Whilst there are no statutory (legal) requirements to complete action on a claim to PIP within a specified time, we have set both personal independence payment assessment providers a target for the length of time to complete assessments of 30 working days.<\/p> Any delays experienced in the new claims process will not affect the date from which claimants are paid; all successful claims will be paid from the date the claim was initially made or the date the qualifying period is met, whichever is the later.<\/p> As for the administration of all benefits, a claimant is free to complain about the service they have received from the Department for Work and Pensions. Complaints about the service received from our assessment providers should be made direct to the relevant assessment provider. A complaint may result in a special payment if the claimant has experienced unfair treatment or suffered financially.<\/p> The Department has robust expectations for provider performance and contracts include a full set of service level agreements setting out expectations for service delivery, including quality of assessments and the number of days to provide advice to the Department. Officials meet regularly with both assessment providers to discuss performance. The contracts include a range of remedies and failure to meet contractual obligations will result in the Department applying service credits in line with the contract.<\/p>"}
, "answeringMember" : {"_about" : "http://data.parliament.uk/members/1528", "label" : {"_value" : "Biography information for Sir Mike Penning"}
}
, "answeringMemberConstituency" : {"_value" : "Hemel Hempstead"}
, "answeringMemberPrinted" : {"_value" : "Mike Penning"}
, "dateOfAnswer" : {"_value" : "2014-04-08", "_datatype" : "dateTime"}
, "groupedQuestionUIN" : [{"_value" : "194642"}
, {"_value" : "194643"}
, {"_value" : "194644"}
, {"_value" : "194645"}
], "isMinisterialCorrection" : {"_value" : "false", "_datatype" : "boolean"}
, "questionFirstAnswered" : [{"_value" : "2014-04-08T12:00:00.00Z", "_datatype" : "dateTime"}
]}
, "answeringDeptId" : {"_value" : "29"}
, "answeringDeptShortName" : {"_value" : "Work and Pensions"}
, "answeringDeptSortName" : {"_value" : "Work and Pensions"}
, "date" : {"_value" : "2014-04-01", "_datatype" : "dateTime"}
, "houseId" : {"_value" : "1"}
, "legislature" : [{"_about" : "http://data.parliament.uk/terms/25259", "prefLabel" : {"_value" : "House of Commons"}
}
], "questionText" : "To ask the Secretary of State for Work and Pensions, what plans he has to penalise companies who have failed to carry out medical assessments for personal independence payments in a timely manner.", "registeredInterest" : {"_value" : "false", "_datatype" : "boolean"}
, "tablingMember" : {"_about" : "http://data.parliament.uk/members/3924", "label" : {"_value" : "Biography information for Yasmin Qureshi"}
}
, "tablingMemberConstituency" : {"_value" : "Bolton South East"}
, "tablingMemberPrinted" : [{"_value" : "Yasmin Qureshi"}
], "uin" : "194646"}
, {"_about" : "http://data.parliament.uk/resources/46387", "AnsweringBody" : [{"_value" : "Department for Work and Pensions"}
], "answer" : {"_about" : "http://data.parliament.uk/resources/46387/answer", "answerText" : {"_value" : " We are committed to ensuring personal independence payment (PIP) claimants receive high quality, objective, fair and accurate assessments. Since the introduction of PIP new claims in April 2013, we have been closely monitoring all aspects of the process.<\/p> As personal independence payment (PIP) is a new benefit, processes are currently bedding in. Our latest analysis is telling us that the end-to-end claimant journey is taking longer than expected. We are working closely with the assessment providers to ensure that they are taking all necessary steps to improve performance, speed up the process and ensure claimants receive a satisfactory experience. We are also seeking to ensure that all the steps in the process run as smoothly as possible and that there are no barriers in our processes and systems that contribute to claims taking longer than necessary to progress.<\/p> Whilst there are no statutory (legal) requirements to complete action on a claim to PIP within a specified time, we have set both personal independence payment assessment providers a target for the length of time to complete assessments of 30 working days.<\/p> Any delays experienced in the new claims process will not affect the date from which claimants are paid; all successful claims will be paid from the date the claim was initially made or the date the qualifying period is met, whichever is the later.<\/p> As for the administration of all benefits, a claimant is free to complain about the service they have received from the Department for Work and Pensions. Complaints about the service received from our assessment providers should be made direct to the relevant assessment provider. A complaint may result in a special payment if the claimant has experienced unfair treatment or suffered financially.<\/p> The Department has robust expectations for provider performance and contracts include a full set of service level agreements setting out expectations for service delivery, including quality of assessments and the number of days to provide advice to the Department. Officials meet regularly with both assessment providers to discuss performance. The contracts include a range of remedies and failure to meet contractual obligations will result in the Department applying service credits in line with the contract.<\/p>"}
, "answeringMember" : {"_about" : "http://data.parliament.uk/members/1528", "label" : {"_value" : "Biography information for Sir Mike Penning"}
}
, "answeringMemberConstituency" : {"_value" : "Hemel Hempstead"}
, "answeringMemberPrinted" : {"_value" : "Mike Penning"}
, "dateOfAnswer" : {"_value" : "2014-04-08", "_datatype" : "dateTime"}
, "groupedQuestionUIN" : [{"_value" : "194642"}
, {"_value" : "194643"}
, {"_value" : "194644"}
, {"_value" : "194646"}
], "isMinisterialCorrection" : {"_value" : "false", "_datatype" : "boolean"}
, "questionFirstAnswered" : [{"_value" : "2014-04-08T12:00:00.00Z", "_datatype" : "dateTime"}
]}
, "answeringDeptId" : {"_value" : "29"}
, "answeringDeptShortName" : {"_value" : "Work and Pensions"}
, "answeringDeptSortName" : {"_value" : "Work and Pensions"}
, "date" : {"_value" : "2014-04-01", "_datatype" : "dateTime"}
, "houseId" : {"_value" : "1"}
, "legislature" : [{"_about" : "http://data.parliament.uk/terms/25259", "prefLabel" : {"_value" : "House of Commons"}
}
], "questionText" : "To ask the Secretary of State for Work and Pensions, what compensation is available to those suffering financial hardship as a result of failure to carry out assessments for personal independence payments in a timely manner.", "registeredInterest" : {"_value" : "false", "_datatype" : "boolean"}
, "tablingMember" : {"_about" : "http://data.parliament.uk/members/3924", "label" : {"_value" : "Biography information for Yasmin Qureshi"}
}
, "tablingMemberConstituency" : {"_value" : "Bolton South East"}
, "tablingMemberPrinted" : [{"_value" : "Yasmin Qureshi"}
], "uin" : "194645"}
, {"_about" : "http://data.parliament.uk/resources/46389", "AnsweringBody" : [{"_value" : "Department for Work and Pensions"}
], "answer" : {"_about" : "http://data.parliament.uk/resources/46389/answer", "answerText" : {"_value" : " We are committed to ensuring personal independence payment (PIP) claimants receive high quality, objective, fair and accurate assessments. Since the introduction of PIP new claims in April 2013, we have been closely monitoring all aspects of the process.<\/p> As personal independence payment (PIP) is a new benefit, processes are currently bedding in. Our latest analysis is telling us that the end-to-end claimant journey is taking longer than expected. We are working closely with the assessment providers to ensure that they are taking all necessary steps to improve performance, speed up the process and ensure claimants receive a satisfactory experience. We are also seeking to ensure that all the steps in the process run as smoothly as possible and that there are no barriers in our processes and systems that contribute to claims taking longer than necessary to progress.<\/p> Whilst there are no statutory (legal) requirements to complete action on a claim to PIP within a specified time, we have set both personal independence payment assessment providers a target for the length of time to complete assessments of 30 working days.<\/p> Any delays experienced in the new claims process will not affect the date from which claimants are paid; all successful claims will be paid from the date the claim was initially made or the date the qualifying period is met, whichever is the later.<\/p> As for the administration of all benefits, a claimant is free to complain about the service they have received from the Department for Work and Pensions. Complaints about the service received from our assessment providers should be made direct to the relevant assessment provider. A complaint may result in a special payment if the claimant has experienced unfair treatment or suffered financially.<\/p> The Department has robust expectations for provider performance and contracts include a full set of service level agreements setting out expectations for service delivery, including quality of assessments and the number of days to provide advice to the Department. Officials meet regularly with both assessment providers to discuss performance. The contracts include a range of remedies and failure to meet contractual obligations will result in the Department applying service credits in line with the contract.<\/p>"}
, "answeringMember" : {"_about" : "http://data.parliament.uk/members/1528", "label" : {"_value" : "Biography information for Sir Mike Penning"}
}
, "answeringMemberConstituency" : {"_value" : "Hemel Hempstead"}
, "answeringMemberPrinted" : {"_value" : "Mike Penning"}
, "dateOfAnswer" : {"_value" : "2014-04-08", "_datatype" : "dateTime"}
, "groupedQuestionUIN" : [{"_value" : "194643"}
, {"_value" : "194644"}
, {"_value" : "194645"}
, {"_value" : "194646"}
], "isMinisterialCorrection" : {"_value" : "false", "_datatype" : "boolean"}
, "questionFirstAnswered" : [{"_value" : "2014-04-08T12:00:00.00Z", "_datatype" : "dateTime"}
]}
, "answeringDeptId" : {"_value" : "29"}
, "answeringDeptShortName" : {"_value" : "Work and Pensions"}
, "answeringDeptSortName" : {"_value" : "Work and Pensions"}
, "date" : {"_value" : "2014-04-01", "_datatype" : "dateTime"}
, "houseId" : {"_value" : "1"}
, "legislature" : [{"_about" : "http://data.parliament.uk/terms/25259", "prefLabel" : {"_value" : "House of Commons"}
}
], "questionText" : "To ask the Secretary of State for Work and Pensions, what assessment he has made of the reasons for backlogs of medical assessments for personal independence payments.", "registeredInterest" : {"_value" : "false", "_datatype" : "boolean"}
, "tablingMember" : {"_about" : "http://data.parliament.uk/members/3924", "label" : {"_value" : "Biography information for Yasmin Qureshi"}
}
, "tablingMemberConstituency" : {"_value" : "Bolton South East"}
, "tablingMemberPrinted" : [{"_value" : "Yasmin Qureshi"}
], "uin" : "194642"}
, {"_about" : "http://data.parliament.uk/resources/46390", "AnsweringBody" : [{"_value" : "Department for Work and Pensions"}
], "answer" : {"_about" : "http://data.parliament.uk/resources/46390/answer", "answerText" : {"_value" : " We are committed to ensuring personal independence payment (PIP) claimants receive high quality, objective, fair and accurate assessments. Since the introduction of PIP new claims in April 2013, we have been closely monitoring all aspects of the process.<\/p> As personal independence payment (PIP) is a new benefit, processes are currently bedding in. Our latest analysis is telling us that the end-to-end claimant journey is taking longer than expected. We are working closely with the assessment providers to ensure that they are taking all necessary steps to improve performance, speed up the process and ensure claimants receive a satisfactory experience. We are also seeking to ensure that all the steps in the process run as smoothly as possible and that there are no barriers in our processes and systems that contribute to claims taking longer than necessary to progress.<\/p> Whilst there are no statutory (legal) requirements to complete action on a claim to PIP within a specified time, we have set both personal independence payment assessment providers a target for the length of time to complete assessments of 30 working days.<\/p> Any delays experienced in the new claims process will not affect the date from which claimants are paid; all successful claims will be paid from the date the claim was initially made or the date the qualifying period is met, whichever is the later.<\/p> As for the administration of all benefits, a claimant is free to complain about the service they have received from the Department for Work and Pensions. Complaints about the service received from our assessment providers should be made direct to the relevant assessment provider. A complaint may result in a special payment if the claimant has experienced unfair treatment or suffered financially.<\/p> The Department has robust expectations for provider performance and contracts include a full set of service level agreements setting out expectations for service delivery, including quality of assessments and the number of days to provide advice to the Department. Officials meet regularly with both assessment providers to discuss performance. The contracts include a range of remedies and failure to meet contractual obligations will result in the Department applying service credits in line with the contract.<\/p>"}
, "answeringMember" : {"_about" : "http://data.parliament.uk/members/1528", "label" : {"_value" : "Biography information for Sir Mike Penning"}
}
, "answeringMemberConstituency" : {"_value" : "Hemel Hempstead"}
, "answeringMemberPrinted" : {"_value" : "Mike Penning"}
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