In accordance with statement of requirements, COMPASS providers provide a confidential, yet auditable complaints service for service users of asylum accommodation. Complaints and incidents can be reported by service users themselves or by other parties such as co-residents, NGO\u2019s, representatives, provider housing officers or Home Office inspectors.<\/p>
Where a Service User or other party raises a prescribed complaint, the provider immediately reports any such allegations to the Home Office and where appropriate the police. The Home Office closely monitors complaints by type and Compass region, however information split by complainant type can only be obtained at disproportionate cost by examination of individual incident records.<\/p>"} , "answeringMember" : {"_about" : "http://data.parliament.uk/members/1530", "label" : {"_value" : "Biography information for James Brokenshire"} } , "answeringMemberConstituency" : {"_value" : "Old Bexley and Sidcup"} , "answeringMemberPrinted" : {"_value" : "James Brokenshire"} , "dateOfAnswer" : {"_value" : "2016-06-16", "_datatype" : "dateTime"} , "isMinisterialCorrection" : {"_value" : "false", "_datatype" : "boolean"} , "questionFirstAnswered" : [{"_value" : "2016-06-16T16:40:17.273Z", "_datatype" : "dateTime"} ]} , "answeringDeptId" : {"_value" : "1"} , "answeringDeptShortName" : {"_value" : "Home Office"} , "answeringDeptSortName" : {"_value" : "Home Office"} , "date" : {"_value" : "2016-06-03", "_datatype" : "dateTime"} , "hansardHeading" : {"_value" : "Compass Contracts"} , "houseId" : {"_value" : "1"} , "legislature" : [{"_about" : "http://data.parliament.uk/terms/25259", "prefLabel" : {"_value" : "House of Commons"} } ], "questionText" : "To ask the Secretary of State for the Home Department, with reference to the Compass contracts for asylum accommodation and paragraphs 4.5.1.3(d) and (e) of the Compass Statement of Requirements, how many reports were made by service users in each Compass region of (a) sexual or physical abuse and concerns regarding the safeguarding of children, neglect, harassment or exploitation and (b) theft or loss of a service user's belongings in each year since 2013.", "registeredInterest" : {"_value" : "false", "_datatype" : "boolean"} , "tablingMember" : {"_about" : "http://data.parliament.uk/members/4393", "label" : {"_value" : "Biography information for Stuart C McDonald"} } , "tablingMemberConstituency" : {"_value" : "Cumbernauld, Kilsyth and Kirkintilloch East"} , "tablingMemberPrinted" : [{"_value" : "Stuart C. McDonald"} ], "uin" : "38987"} ], "itemsPerPage" : 10, "page" : 0, "startIndex" : 1, "totalResults" : 1, "type" : ["http://purl.org/linked-data/api/vocab#ListEndpoint", "http://purl.org/linked-data/api/vocab#Page"]} }