The Pensions Advisory Service provides information and guidance over multiple distribution channels including by telephone, web chat, online and written enquiries and face to face via outreach activity. The outreach activity includes shows, forums and similar events. All guidance is tailored to the individuals' personal circumstances.<\/p>
<\/p>
The data for the last five years are set out in the table below:<\/p>
<\/p>
Year<\/p><\/td> | 2009/2010<\/p><\/td> | 2010/2011<\/p><\/td> | 2011/2012<\/p><\/td> | 2012/2013<\/p><\/td> | 2013/2014<\/p><\/td><\/tr> | ||||||
Helpline customers<\/p> Includes calls, online enquiries, webchats and 1st<\/sup> party complaints<\/p><\/td> 99,663<\/p><\/td> 87,712<\/p><\/td> 93,505<\/p><\/td> 84,228<\/p><\/td> <\/p> <\/p> <\/p> <\/p> 76,348 (as at 28th February)<\/p> <\/p> <\/p><\/td><\/tr> Outreach work<\/p><\/td> 6,457 people spoken to at TPAS events/presentations<\/p><\/td> 7,577<\/p><\/td> 3,786<\/p><\/td> 1,091<\/p><\/td> 1,400 estimate to date<\/p><\/td><\/tr><\/tbody><\/table> <\/p> <\/p>"}
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