Helpline customers<\/p> Includes calls, online enquiries, webchats and 1st<\/sup> party complaints<\/p><\/td>99,663<\/p><\/td> | 87,712<\/p><\/td> | 93,505<\/p><\/td> | 84,228<\/p><\/td> | <\/p> <\/p> <\/p> <\/p> 76,348 (as at 28th February)<\/p> <\/p> <\/p><\/td><\/tr> | Outreach work<\/p><\/td> | 6,457 people spoken to at TPAS events/presentations<\/p><\/td> | 7,577<\/p><\/td> | 3,786<\/p><\/td> | 1,091<\/p><\/td> | 1,400 estimate to date<\/p><\/td><\/tr><\/tbody><\/table> <\/p> <\/p>"}
, "answeringMember" : {"_about" : "http://data.parliament.uk/members/220", "label" : {"_value" : "Biography information for Steve Webb"}
}
, "answeringMemberConstituency" : {"_value" : "Thornbury and Yate"}
, "answeringMemberPrinted" : {"_value" : "Steve Webb"}
, "dateOfAnswer" : {"_value" : "2014-04-01", "_datatype" : "dateTime"}
, "isMinisterialCorrection" : {"_value" : "false", "_datatype" : "boolean"}
, "questionFirstAnswered" : [{"_value" : "2014-04-01T12:00:00.00Z", "_datatype" : "dateTime"}
]}
, "answeringDeptId" : {"_value" : "29"}
, "answeringDeptShortName" : {"_value" : "Work and Pensions"}
, "answeringDeptSortName" : {"_value" : "Work and Pensions"}
, "date" : {"_value" : "2014-03-26", "_datatype" : "dateTime"}
, "houseId" : {"_value" : "1"}
, "legislature" : [{"_about" : "http://data.parliament.uk/terms/25259", "prefLabel" : {"_value" : "House of Commons"}
}
], "questionText" : "To ask the Secretary of State for Work and Pensions, how many people received face to face guidance from the Pension Advisory Service in each of the last five years.", "registeredInterest" : {"_value" : "false", "_datatype" : "boolean"}
, "tablingMember" : {"_about" : "http://data.parliament.uk/members/3949", "label" : {"_value" : "Biography information for Gregg McClymont"}
}
, "tablingMemberConstituency" : {"_value" : "Cumbernauld, Kilsyth and Kirkintilloch East"}
, "tablingMemberPrinted" : [{"_value" : "Gregg McClymont"}
], "uin" : "193944"}
, {"_about" : "http://data.parliament.uk/resources/45379", "AnsweringBody" : [{"_value" : "Department for Work and Pensions"}
], "answer" : {"_about" : "http://data.parliament.uk/resources/45379/answer", "answerText" : {"_value" : " The investment strategy for the National Employment Savings Trust (NEST) is the responsibility of the NEST Trustees who will consider, if in the best interests of their members, there needs to be any change in NEST's investment approach.<\/p> <\/p> <\/p>"}
, "answeringMember" : {"_about" : "http://data.parliament.uk/members/220", "label" : {"_value" : "Biography information for Steve Webb"}
}
, "answeringMemberConstituency" : {"_value" : "Thornbury and Yate"}
, "answeringMemberPrinted" : {"_value" : "Steve Webb"}
, "dateOfAnswer" : {"_value" : "2014-04-01", "_datatype" : "dateTime"}
, "isMinisterialCorrection" : {"_value" : "false", "_datatype" : "boolean"}
, "questionFirstAnswered" : [{"_value" : "2014-04-01T12:00:00.00Z", "_datatype" : "dateTime"}
]}
, "answeringDeptId" : {"_value" : "29"}
, "answeringDeptShortName" : {"_value" : "Work and Pensions"}
, "answeringDeptSortName" : {"_value" : "Work and Pensions"}
, "date" : {"_value" : "2014-03-26", "_datatype" : "dateTime"}
, "houseId" : {"_value" : "1"}
, "legislature" : [{"_about" : "http://data.parliament.uk/terms/25259", "prefLabel" : {"_value" : "House of Commons"}
}
], "questionText" : "To ask the Secretary of State for Work and Pensions, what assessment he has made of the effect of the planned changes to pensions on the investment strategy of the National Employment Savings Trust.", "registeredInterest" : {"_value" : "false", "_datatype" : "boolean"}
, "tablingMember" : {"_about" : "http://data.parliament.uk/members/3949", "label" : {"_value" : "Biography information for Gregg McClymont"}
}
, "tablingMemberConstituency" : {"_value" : "Cumbernauld, Kilsyth and Kirkintilloch East"}
, "tablingMemberPrinted" : [{"_value" : "Gregg McClymont"}
], "uin" : "193950"}
, {"_about" : "http://data.parliament.uk/resources/45386", "AnsweringBody" : [{"_value" : "Department for Work and Pensions"}
], "answer" : {"_about" : "http://data.parliament.uk/resources/45386/answer", "answerText" : {"_value" : " The Budget announced that from April 2015, the tax rules for how people access their defined contribution pension savings will be simplified to allow individuals aged 55 or over to withdraw their savings however they wish, subject to their marginal rate of income tax.<\/p> <\/p> Allowing individuals to exercise greater choice over how they access their retirement savings may mean that some people who would have previously chosen to opt out may no longer do so. This is more likely to have an effect on the choices of older workers.<\/p>"}
, "answeringMember" : {"_about" : "http://data.parliament.uk/members/220", "label" : {"_value" : "Biography information for Steve Webb"}
}
, "answeringMemberConstituency" : {"_value" : "Thornbury and Yate"}
, "answeringMemberPrinted" : {"_value" : "Steve Webb"}
, "dateOfAnswer" : {"_value" : "2014-04-01", "_datatype" : "dateTime"}
, "isMinisterialCorrection" : {"_value" : "false", "_datatype" : "boolean"}
, "questionFirstAnswered" : [{"_value" : "2014-04-01T12:00:00.00Z", "_datatype" : "dateTime"}
]}
, "answeringDeptId" : {"_value" : "29"}
, "answeringDeptShortName" : {"_value" : "Work and Pensions"}
, "answeringDeptSortName" : {"_value" : "Work and Pensions"}
, "date" : {"_value" : "2014-03-26", "_datatype" : "dateTime"}
, "houseId" : {"_value" : "1"}
, "legislature" : [{"_about" : "http://data.parliament.uk/terms/25259", "prefLabel" : {"_value" : "House of Commons"}
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], "questionText" : "To ask the Secretary of State for Work and Pensions, what assessment he has made of the effect of the planned changes to pensions on opt-out rates of auto enrolment.", "registeredInterest" : {"_value" : "false", "_datatype" : "boolean"}
, "tablingMember" : {"_about" : "http://data.parliament.uk/members/3949", "label" : {"_value" : "Biography information for Gregg McClymont"}
}
, "tablingMemberConstituency" : {"_value" : "Cumbernauld, Kilsyth and Kirkintilloch East"}
, "tablingMemberPrinted" : [{"_value" : "Gregg McClymont"}
], "uin" : "193948"}
, {"_about" : "http://data.parliament.uk/resources/45392", "AnsweringBody" : [{"_value" : "Department for Work and Pensions"}
], "answer" : {"_about" : "http://data.parliament.uk/resources/45392/answer", "answerText" : {"_value" : " Estimates were made of both the future AME expenditure and the revenue from contributions in 2015-16 and 2016-17 which would determine future state pension expenditure levels. Estimates made by the Department were certified by the Office for Budget Responsibility. Figures for the medium term impacts in cash terms were published on page 46 in Budget 2014: policy costings available at:<\/p> https://www.gov.uk/government/uploads/system/uploads/attachment_data/file/295067/PU1638_policy_costings_bud_2014_with_correction_slip.pdf<\/a> .<\/p> <\/p> Further information on the long-term Exchequer impact in 2013-14 price terms is included in the table below. As noted in the policy costings document, there is uncertainty about levels of take-up of this policy. If take-up was higher than assumed both AME and Revenue would increase and if take-up was lower than assumed then both would decrease.<\/p> <\/p> <\/p><\/td> | AME<\/p><\/td> | Revenue<\/p><\/td><\/tr> | 2014-15<\/p><\/td> | 0<\/p><\/td> | 0<\/p><\/td><\/tr> | 2015-16<\/p><\/td> | -15<\/p><\/td> | +415<\/p><\/td><\/tr> | 2016-17<\/p><\/td> | -50<\/p><\/td> | +410<\/p><\/td><\/tr> | 2017-18<\/p><\/td> | -65<\/p><\/td> | 0<\/p><\/td><\/tr> | 2018-19<\/p><\/td> | -65<\/p><\/td> | 0<\/p><\/td><\/tr> | 2019-20<\/p><\/td> | -60<\/p><\/td> | 0<\/p><\/td><\/tr> | 2020-21<\/p><\/td> | -60<\/p><\/td> | 0<\/p><\/td><\/tr> | 2021-22<\/p><\/td> | -55<\/p><\/td> | 0<\/p><\/td><\/tr> | 2022-23<\/p><\/td> | -55<\/p><\/td> | 0<\/p><\/td><\/tr> | 2023-24<\/p><\/td> | -55<\/p><\/td> | 0<\/p><\/td><\/tr> | 2024-25<\/p><\/td> | -50<\/p><\/td> | 0<\/p><\/td><\/tr> | 2025-26<\/p><\/td> | -45<\/p><\/td> | 0<\/p><\/td><\/tr> | 2026-27<\/p><\/td> | -45<\/p><\/td> | 0<\/p><\/td><\/tr> | 2027-28<\/p><\/td> | -40<\/p><\/td> | 0<\/p><\/td><\/tr> | 2028-29<\/p><\/td> | -40<\/p><\/td> | 0<\/p><\/td><\/tr> | 2029-30<\/p><\/td> | -35<\/p><\/td> | 0<\/p><\/td><\/tr> | 2030-31<\/p><\/td> | -35<\/p><\/td> | 0<\/p><\/td><\/tr> | 2031-32<\/p><\/td> | -30<\/p><\/td> | 0<\/p><\/td><\/tr> | 2032-33<\/p><\/td> | -30<\/p><\/td> | 0<\/p><\/td><\/tr> | 2033-34<\/p><\/td> | -25<\/p><\/td> | 0<\/p><\/td><\/tr><\/tbody><\/table> <\/p> Notes to table: Figures are in £m, 2013-14 price terms, rounded to nearest £5m.<\/p>"}
, "answeringMember" : {"_about" : "http://data.parliament.uk/members/220", "label" : {"_value" : "Biography information for Steve Webb"}
}
, "answeringMemberConstituency" : {"_value" : "Thornbury and Yate"}
, "answeringMemberPrinted" : {"_value" : "Steve Webb"}
, "dateOfAnswer" : {"_value" : "2014-03-31", "_datatype" : "dateTime"}
, "groupedQuestionUIN" : {"_value" : "193916"}
, "isMinisterialCorrection" : {"_value" : "false", "_datatype" : "boolean"}
, "questionFirstAnswered" : [{"_value" : "2014-03-31T12:00:00.00Z", "_datatype" : "dateTime"}
]}
, "answeringDeptId" : {"_value" : "29"}
, "answeringDeptShortName" : {"_value" : "Work and Pensions"}
, "answeringDeptSortName" : {"_value" : "Work and Pensions"}
, "date" : {"_value" : "2014-03-26", "_datatype" : "dateTime"}
, "houseId" : {"_value" : "1"}
, "legislature" : [{"_about" : "http://data.parliament.uk/terms/25259", "prefLabel" : {"_value" : "House of Commons"}
}
], "questionText" : "To ask the Secretary of State for Work and Pensions, what assessment he made of the effect of the option for people to top up their state pension on state pensions expenditure.", "registeredInterest" : {"_value" : "false", "_datatype" : "boolean"}
, "tablingMember" : {"_about" : "http://data.parliament.uk/members/3949", "label" : {"_value" : "Biography information for Gregg McClymont"}
}
, "tablingMemberConstituency" : {"_value" : "Cumbernauld, Kilsyth and Kirkintilloch East"}
, "tablingMemberPrinted" : [{"_value" : "Gregg McClymont"}
], "uin" : "193926"}
, {"_about" : "http://data.parliament.uk/resources/45402", "AnsweringBody" : [{"_value" : "Department for Work and Pensions"}
], "answer" : {"_about" : "http://data.parliament.uk/resources/45402/answer", "answerText" : {"_value" : " The government believes people should be trusted to make their own choices about how to use their savings to fund their retirement. These measures fundamentally change the way that people can access their retirement savings, and therefore people are free to vary the mix of income and capital they hold in retirement.<\/p> <\/p> Alongside these changes, the government is taking measures to ensure everyone approaching retirement is aware of the choices they have. Pension providers and schemes will be required, by April 2015, to offer all individuals retiring with a defined contribution pension pot free and impartial face-to-face guidance on their retirement choices.<\/p>"}
, "answeringMember" : {"_about" : "http://data.parliament.uk/members/220", "label" : {"_value" : "Biography information for Steve Webb"}
}
, "answeringMemberConstituency" : {"_value" : "Thornbury and Yate"}
, "answeringMemberPrinted" : {"_value" : "Steve Webb"}
, "dateOfAnswer" : {"_value" : "2014-04-02", "_datatype" : "dateTime"}
, "isMinisterialCorrection" : {"_value" : "false", "_datatype" : "boolean"}
, "questionFirstAnswered" : [{"_value" : "2014-04-02T12:00:00.00Z", "_datatype" : "dateTime"}
]}
, "answeringDeptId" : {"_value" : "29"}
, "answeringDeptShortName" : {"_value" : "Work and Pensions"}
, "answeringDeptSortName" : {"_value" : "Work and Pensions"}
, "date" : {"_value" : "2014-03-26", "_datatype" : "dateTime"}
, "houseId" : {"_value" : "1"}
, "legislature" : [{"_about" : "http://data.parliament.uk/terms/25259", "prefLabel" : {"_value" : "House of Commons"}
}
], "questionText" : "To ask the Secretary of State for Work and Pensions, what assessment he has made of the effect of the planned changes to pensions on retirement incomes from private and workplace pensions.", "registeredInterest" : {"_value" : "false", "_datatype" : "boolean"}
, "tablingMember" : {"_about" : "http://data.parliament.uk/members/3949", "label" : {"_value" : "Biography information for Gregg McClymont"}
}
, "tablingMemberConstituency" : {"_value" : "Cumbernauld, Kilsyth and Kirkintilloch East"}
, "tablingMemberPrinted" : [{"_value" : "Gregg McClymont"}
], "uin" : "193939"}
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