The Kickstart Scheme supports eligible young people at risk of long term unemployment, regardless of disadvantage or disability. Mechanisms that record the number of disabled young people participating were not included within the initial design of Kickstart, however disability status is recorded on the wider Universal Credit systems.<\/p>
<\/p>
We are unable to provide information on the number of jobseekers with disabilities who are participating on the Kickstart Scheme or similar programmes as a part of the plan for jobs. This is because the information is not currently collated centrally and could only be provided at disproportionate cost. This is due to data being contained across multiple systems and in some cases being provided voluntarily, meaning it would require a significant level of gathering and quality assurance.<\/p>
<\/p>
The Department of Work and Pensions plans to track the success of Kickstart amongst young people on the scheme including those who have a disability or health condition as part of the evaluation. We will publish the evaluation once it has been completed.<\/p>
"} , "answeringMember" : {"_about" : "http://data.parliament.uk/members/4513", "label" : {"_value" : "Biography information for Mims Davies"} } , "answeringMemberConstituency" : {"_value" : "Mid Sussex"} , "answeringMemberPrinted" : {"_value" : "Mims Davies"} , "dateOfAnswer" : {"_value" : "2021-11-16", "_datatype" : "dateTime"} , "isMinisterialCorrection" : {"_value" : "false", "_datatype" : "boolean"} , "questionFirstAnswered" : [{"_value" : "2021-11-16T12:28:31.967Z", "_datatype" : "dateTime"} ]} , "answeringDeptId" : {"_value" : "29"} , "answeringDeptShortName" : {"_value" : "Work and Pensions"} , "answeringDeptSortName" : {"_value" : "Work and Pensions"} , "date" : {"_value" : "2021-11-09", "_datatype" : "dateTime"} , "hansardHeading" : {"_value" : "Employment Schemes: Disability"} , "houseId" : {"_value" : "1"} , "legislature" : [{"_about" : "http://data.parliament.uk/terms/25259", "prefLabel" : {"_value" : "House of Commons"} } ], "questionText" : "To ask the Secretary of State for Work and Pensions, how many disabled people have undertaken work placements under the Kickstart scheme or other similar programmes as part of the Plan for Jobs.", "registeredInterest" : {"_value" : "false", "_datatype" : "boolean"} , "tablingMember" : {"_about" : "http://data.parliament.uk/members/163", "label" : {"_value" : "Biography information for Sir Stephen Timms"} } , "tablingMemberConstituency" : {"_value" : "East Ham"} , "tablingMemberPrinted" : [{"_value" : "Stephen Timms"} ], "uin" : "72347"} , {"_about" : "http://data.parliament.uk/resources/1367343", "AnsweringBody" : [{"_value" : "Department for Work and Pensions"} ], "answer" : {"_about" : "http://data.parliament.uk/resources/1367343/answer", "answerText" : {"_value" : "The Kickstart Scheme offers six-month jobs for young people aged 16 to 24 years\u2019 old who are currently claiming Universal Credit (UC) and are at risk of long-term unemployment. There are no current plans to extend the eligibility criteria of the Kickstart Scheme.<\/p>
<\/p>
For those not eligible to claim UC, they can still receive help from our DWP Youth Hubs who work with a range of local providers to help them address and overcome any barriers and support them in moving forward into employment.<\/p>"} , "answeringMember" : {"_about" : "http://data.parliament.uk/members/4513", "label" : {"_value" : "Biography information for Mims Davies"} } , "answeringMemberConstituency" : {"_value" : "Mid Sussex"} , "answeringMemberPrinted" : {"_value" : "Mims Davies"} , "dateOfAnswer" : {"_value" : "2021-11-15", "_datatype" : "dateTime"} , "isMinisterialCorrection" : {"_value" : "false", "_datatype" : "boolean"} , "questionFirstAnswered" : [{"_value" : "2021-11-15T17:17:43.543Z", "_datatype" : "dateTime"} ]} , "answeringDeptId" : {"_value" : "29"} , "answeringDeptShortName" : {"_value" : "Work and Pensions"} , "answeringDeptSortName" : {"_value" : "Work and Pensions"} , "date" : {"_value" : "2021-11-09", "_datatype" : "dateTime"} , "hansardHeading" : {"_value" : "Kickstart Scheme"} , "houseId" : {"_value" : "1"} , "legislature" : [{"_about" : "http://data.parliament.uk/terms/25259", "prefLabel" : {"_value" : "House of Commons"} } ], "questionText" : "To ask the Secretary of State for Work and Pensions, what plans she has to enable people aged 16 to 24 who are (a) not universal credit claimants and (b) at risk of unemployment to undertake work placements as part of the Kickstart scheme.", "registeredInterest" : {"_value" : "false", "_datatype" : "boolean"} , "tablingMember" : {"_about" : "http://data.parliament.uk/members/163", "label" : {"_value" : "Biography information for Sir Stephen Timms"} } , "tablingMemberConstituency" : {"_value" : "East Ham"} , "tablingMemberPrinted" : [{"_value" : "Stephen Timms"} ], "uin" : "72348"} , {"_about" : "http://data.parliament.uk/resources/1367344", "AnsweringBody" : [{"_value" : "Department for Work and Pensions"} ], "answer" : {"_about" : "http://data.parliament.uk/resources/1367344/answer", "answerText" : {"_value" : "
As of 9th<\/sup> November, there have been 2,203,000 referrals made by Work Coaches of young people onto the Kickstart Scheme. Young people on the Kickstart Scheme can be referred to multiple Kickstart jobs and several young people can be referred to each job.<\/p> <\/p> We are unable to break these referrals down to those with a disability and those without as the information is not currently collated centrally and could only be provided at disproportionate cost. This is due to data being contained across multiple systems and being provided voluntarily, meaning it would require a significant level of gathering and quality assurance.<\/p> <\/p> However, we do plan to track the success of Kickstart amongst young people on the scheme who have a disability or health condition and will do this as part of the scheme\u2019s evaluation. The evaluation will include surveys to capture the views and experiences of Kickstart participants. It will look at their experiences within their Kickstart job and track changes in views, attitudes and employment status. We will publish the evaluation once it has been completed.<\/p> <\/p> Although care is taken when processing and analysing Kickstart applications, referrals and starts, the data collected might be subject to the inaccuracies inherent in any large-scale recording system, which has been developed quickly.<\/p> <\/p> The management information presented here has not been subjected to the usual standard of quality assurance associated with official statistics, but is provided in the interests of transparency. Work is ongoing to improve the quality of information available for the programme.<\/p>"}
, "answeringMember" : {"_about" : "http://data.parliament.uk/members/4513", "label" : {"_value" : "Biography information for Mims Davies"}
}
, "answeringMemberConstituency" : {"_value" : "Mid Sussex"}
, "answeringMemberPrinted" : {"_value" : "Mims Davies"}
, "dateOfAnswer" : {"_value" : "2021-11-16", "_datatype" : "dateTime"}
, "isMinisterialCorrection" : {"_value" : "false", "_datatype" : "boolean"}
, "questionFirstAnswered" : [{"_value" : "2021-11-16T12:32:49.097Z", "_datatype" : "dateTime"}
]}
, "answeringDeptId" : {"_value" : "29"}
, "answeringDeptShortName" : {"_value" : "Work and Pensions"}
, "answeringDeptSortName" : {"_value" : "Work and Pensions"}
, "date" : {"_value" : "2021-11-09", "_datatype" : "dateTime"}
, "hansardHeading" : {"_value" : "Kickstart Scheme"}
, "houseId" : {"_value" : "1"}
, "legislature" : [{"_about" : "http://data.parliament.uk/terms/25259", "prefLabel" : {"_value" : "House of Commons"}
}
], "questionText" : "To ask the Secretary of State for Work and Pensions, how many referrals from Job Centre work coaches have been made to the Kickstart Scheme; and how many of those referrals were people classified as being disabled.", "registeredInterest" : {"_value" : "false", "_datatype" : "boolean"}
, "tablingMember" : {"_about" : "http://data.parliament.uk/members/163", "label" : {"_value" : "Biography information for Sir Stephen Timms"}
}
, "tablingMemberConstituency" : {"_value" : "East Ham"}
, "tablingMemberPrinted" : [{"_value" : "Stephen Timms"}
], "uin" : "72349"}
, {"_about" : "http://data.parliament.uk/resources/1366897", "AnsweringBody" : [{"_value" : "Treasury"}
], "answer" : {"_about" : "http://data.parliament.uk/resources/1366897/answer", "answerText" : {"_value" : " The Government recognises the importance of transparency of fees and charges in protecting consumers and ensuring effective competition between payment service providers (PSPs) such as banks. To this end, the UK has regulatory requirements in place to ensure that currency conversation rates are clearly communicated to customers before a transaction takes place.<\/p> <\/p> The Government has no plans at this time to amend these requirements, but keeps all policy under review.<\/p>"}
, "answeringMember" : {"_about" : "http://data.parliament.uk/members/4051", "label" : {"_value" : "Biography information for John Glen"}
}
, "answeringMemberConstituency" : {"_value" : "Salisbury"}
, "answeringMemberPrinted" : {"_value" : "John Glen"}
, "dateOfAnswer" : {"_value" : "2021-11-15", "_datatype" : "dateTime"}
, "isMinisterialCorrection" : {"_value" : "false", "_datatype" : "boolean"}
, "questionFirstAnswered" : [{"_value" : "2021-11-15T14:08:13.39Z", "_datatype" : "dateTime"}
]}
, "answeringDeptId" : {"_value" : "14"}
, "answeringDeptShortName" : {"_value" : "Treasury"}
, "answeringDeptSortName" : {"_value" : "Treasury"}
, "date" : {"_value" : "2021-11-08", "_datatype" : "dateTime"}
, "hansardHeading" : {"_value" : "Foreign Exchange: Fees and Charges"}
, "houseId" : {"_value" : "1"}
, "legislature" : [{"_about" : "http://data.parliament.uk/terms/25259", "prefLabel" : {"_value" : "House of Commons"}
}
], "questionText" : "To ask the Chancellor of the Exchequer, pursuant to the Answer of 28 October 2021 to Question 62566, what plans he has to require banks to show the difference between the mid-market (interbank) exchange rate and the rate they use when offering foreign exchange products to customers; and if he will make a statement.", "registeredInterest" : {"_value" : "false", "_datatype" : "boolean"}
, "tablingMember" : {"_about" : "http://data.parliament.uk/members/163", "label" : {"_value" : "Biography information for Sir Stephen Timms"}
}
, "tablingMemberConstituency" : {"_value" : "East Ham"}
, "tablingMemberPrinted" : [{"_value" : "Stephen Timms"}
], "uin" : "71263"}
, {"_about" : "http://data.parliament.uk/resources/1365311", "AnsweringBody" : [{"_value" : "Department for Work and Pensions"}
], "answer" : {"_about" : "http://data.parliament.uk/resources/1365311/answer", "answerText" : {"_value" : " Both applications have been processed and are being paid.<\/p>"}
, "answeringMember" : {"_about" : "http://data.parliament.uk/members/4142", "label" : {"_value" : "Biography information for Guy Opperman"}
}
, "answeringMemberConstituency" : {"_value" : "Hexham"}
, "answeringMemberPrinted" : {"_value" : "Guy Opperman"}
, "dateOfAnswer" : {"_value" : "2021-11-09", "_datatype" : "dateTime"}
, "isMinisterialCorrection" : {"_value" : "false", "_datatype" : "boolean"}
, "previousAnswerVersion" : {"_about" : "http://data.parliament.uk/resources/1365311/answer/previousversion/30981", "answeringMember" : {"_about" : "http://data.parliament.uk/members/4142", "label" : {"_value" : "Biography information for Guy Opperman"}
}
, "answeringMemberConstituency" : {"_value" : "Hexham"}
, "answeringMemberPrinted" : {"_value" : "Guy Opperman"}
}
, "questionFirstAnswered" : [{"_value" : "2021-11-09T14:08:51.49Z", "_datatype" : "dateTime"}
]}
, "answeringDeptId" : {"_value" : "29"}
, "answeringDeptShortName" : {"_value" : "Work and Pensions"}
, "answeringDeptSortName" : {"_value" : "Work and Pensions"}
, "date" : {"_value" : "2021-11-02", "_datatype" : "dateTime"}
, "hansardHeading" : {"_value" : "State Retirement Pensions"}
, "houseId" : {"_value" : "1"}
, "legislature" : [{"_about" : "http://data.parliament.uk/terms/25259", "prefLabel" : {"_value" : "House of Commons"}
}
], "questionText" : "To ask the Secretary of State for Work and Pensions, with reference to the oral evidence given by the Permanent Secretary to the Public Accounts Committee on Thursday 28 October 2021, Qs 59-62, when her Department plans to start paying the State Pension due to (a) Gerald Simon Pengelley, following his application submitted on 30 July and (b) Iain Davidson, following his application submitted on 4 June 2021.", "registeredInterest" : {"_value" : "false", "_datatype" : "boolean"}
, "tablingMember" : {"_about" : "http://data.parliament.uk/members/163", "label" : {"_value" : "Biography information for Sir Stephen Timms"}
}
, "tablingMemberConstituency" : {"_value" : "East Ham"}
, "tablingMemberPrinted" : [{"_value" : "Stephen Timms"}
], "uin" : "68103"}
, {"_about" : "http://data.parliament.uk/resources/1365586", "AnsweringBody" : [{"_value" : "Department for Education"}
], "answer" : {"_about" : "http://data.parliament.uk/resources/1365586/answer", "answerText" : {"_value" : " This government is committed to levelling up opportunities to make sure everyone has a fair chance to realise their potential and ensure no-one is left behind. The pupil premium furthers this objective by helping schools improve the academic attainment and wider outcomes of pupils from disadvantaged backgrounds.<\/p> Total pupil premium funding is increasing to more than £2.5 billion in the 2021-22 financial year, up by £60 million from 2020-21. This reflects an increase in funding in approximately two thirds of schools, as more children have become eligible for free school meals. The department plans to announce rates for the 2022-23 financial year later this year, in line with the usual timetable. Announcements for future years will be made in due course.<\/p> The department is continuing to deliver year on year real terms per pupil increases to school funding. As part of the spending review, by the 2024-25 financial year, we are investing a further £4.7 billion in the core schools budget, of which the pupil premium is an important part, compared to previous plans. On top of that, the government has announced an additional £1 billion for a recovery premium over the next two academic years (2022/23 and 2023/24). Building on the pupil premium, the recovery premium will help schools deliver evidence-based approaches to support the most disadvantaged pupils.<\/p> The department periodically reviews and assesses the effectiveness of all its policies, and this includes the pupil premium.<\/p>"}
, "answeringMember" : {"_about" : "http://data.parliament.uk/members/4091", "label" : {"_value" : "Biography information for Mr Robin Walker"}
}
, "answeringMemberConstituency" : {"_value" : "Worcester"}
, "answeringMemberPrinted" : {"_value" : "Mr Robin Walker"}
, "dateOfAnswer" : {"_value" : "2021-11-08", "_datatype" : "dateTime"}
, "groupedQuestionUIN" : {"_value" : "68105"}
, "isMinisterialCorrection" : {"_value" : "false", "_datatype" : "boolean"}
, "questionFirstAnswered" : [{"_value" : "2021-11-08T16:18:05.777Z", "_datatype" : "dateTime"}
]}
, "answeringDeptId" : {"_value" : "60"}
, "answeringDeptShortName" : {"_value" : "Education"}
, "answeringDeptSortName" : {"_value" : "Education"}
, "date" : {"_value" : "2021-11-02", "_datatype" : "dateTime"}
, "hansardHeading" : {"_value" : "Pupil Premium"}
, "houseId" : {"_value" : "1"}
, "legislature" : [{"_about" : "http://data.parliament.uk/terms/25259", "prefLabel" : {"_value" : "House of Commons"}
}
], "questionText" : "To ask the Secretary of State for Education, whether it is his policy to increase the pupil premium in real terms each year for the duration of this Parliament.", "registeredInterest" : {"_value" : "false", "_datatype" : "boolean"}
, "tablingMember" : {"_about" : "http://data.parliament.uk/members/163", "label" : {"_value" : "Biography information for Sir Stephen Timms"}
}
, "tablingMemberConstituency" : {"_value" : "East Ham"}
, "tablingMemberPrinted" : [{"_value" : "Stephen Timms"}
], "uin" : "68104"}
, {"_about" : "http://data.parliament.uk/resources/1365587", "AnsweringBody" : [{"_value" : "Department for Education"}
], "answer" : {"_about" : "http://data.parliament.uk/resources/1365587/answer", "answerText" : {"_value" : " This government is committed to levelling up opportunities to make sure everyone has a fair chance to realise their potential and ensure no-one is left behind. The pupil premium furthers this objective by helping schools improve the academic attainment and wider outcomes of pupils from disadvantaged backgrounds.<\/p> Total pupil premium funding is increasing to more than £2.5 billion in the 2021-22 financial year, up by £60 million from 2020-21. This reflects an increase in funding in approximately two thirds of schools, as more children have become eligible for free school meals. The department plans to announce rates for the 2022-23 financial year later this year, in line with the usual timetable. Announcements for future years will be made in due course.<\/p> The department is continuing to deliver year on year real terms per pupil increases to school funding. As part of the spending review, by the 2024-25 financial year, we are investing a further £4.7 billion in the core schools budget, of which the pupil premium is an important part, compared to previous plans. On top of that, the government has announced an additional £1 billion for a recovery premium over the next two academic years (2022/23 and 2023/24). Building on the pupil premium, the recovery premium will help schools deliver evidence-based approaches to support the most disadvantaged pupils.<\/p> The department periodically reviews and assesses the effectiveness of all its policies, and this includes the pupil premium.<\/p>"}
, "answeringMember" : {"_about" : "http://data.parliament.uk/members/4091", "label" : {"_value" : "Biography information for Mr Robin Walker"}
}
, "answeringMemberConstituency" : {"_value" : "Worcester"}
, "answeringMemberPrinted" : {"_value" : "Mr Robin Walker"}
, "dateOfAnswer" : {"_value" : "2021-11-08", "_datatype" : "dateTime"}
, "groupedQuestionUIN" : {"_value" : "68104"}
, "isMinisterialCorrection" : {"_value" : "false", "_datatype" : "boolean"}
, "questionFirstAnswered" : [{"_value" : "2021-11-08T16:18:05.81Z", "_datatype" : "dateTime"}
]}
, "answeringDeptId" : {"_value" : "60"}
, "answeringDeptShortName" : {"_value" : "Education"}
, "answeringDeptSortName" : {"_value" : "Education"}
, "date" : {"_value" : "2021-11-02", "_datatype" : "dateTime"}
, "hansardHeading" : {"_value" : "Pupil Premium"}
, "houseId" : {"_value" : "1"}
, "legislature" : [{"_about" : "http://data.parliament.uk/terms/25259", "prefLabel" : {"_value" : "House of Commons"}
}
], "questionText" : "To ask the Secretary of State for Education, whether it is his policy to deliver enhanced pupil premium funding for pupils who have been eligible for support over four or more of the past six years.", "registeredInterest" : {"_value" : "false", "_datatype" : "boolean"}
, "tablingMember" : {"_about" : "http://data.parliament.uk/members/163", "label" : {"_value" : "Biography information for Sir Stephen Timms"}
}
, "tablingMemberConstituency" : {"_value" : "East Ham"}
, "tablingMemberPrinted" : [{"_value" : "Stephen Timms"}
], "uin" : "68105"}
, {"_about" : "http://data.parliament.uk/resources/1364919", "AnsweringBody" : [{"_value" : "Department for Work and Pensions"}
], "answer" : {"_about" : "http://data.parliament.uk/resources/1364919/answer", "answerText" : {"_value" : " The Percentage of Calls Answered by DWP telephone lines for (a) attendance allowance, (b) the Child Maintenance Service, (c) personal independence payment, and (d) the State Pension were answered in each month from January 2021 to September 2021 is shown in the table below<\/strong><\/p> <\/p> The table below also shows the number of calls received (i.e. offered to the network) and answered across all of Debt Management\u2019s \u201cPay\u201d and \u201cRecovery\u201d lines, over the period January to September 2021.<\/p> <\/p> The proportion of calls answered is shown as a percentage for each month. Debt Management aims to achieve 90% of calls answered. In the table below there are two months where the percentage fell below 90% (March and September) but for both of these months the number of calls received was higher so placing extra demands on the system.<\/p> <\/p> <\/p><\/td> January<\/p><\/td> February<\/p><\/td> March<\/p><\/td> April<\/p><\/td> May<\/p><\/td> June<\/p><\/td> July<\/p><\/td> August<\/p><\/td> September<\/p><\/td><\/tr> Personal Independence Payment New Claims<\/p><\/td> 94.1%<\/p><\/td> 92.4%<\/p><\/td> 94.6%<\/p><\/td> <\/p><\/td> <\/p><\/td> <\/p><\/td> <\/p><\/td> <\/p><\/td> <\/p><\/td><\/tr> Personal Independence Payment New Claims Reassessment<\/p><\/td> 93.7%<\/p><\/td> 91.9%<\/p><\/td> <\/p><\/td> <\/p><\/td> <\/p><\/td> <\/p><\/td> <\/p><\/td> <\/p><\/td> <\/p><\/td><\/tr> PIP New Claims & New Claims Reassessments<\/p><\/td> <\/p><\/td> <\/p><\/td> <\/p><\/td> 93.3%<\/p><\/td> 89.6%<\/p><\/td> 86.4%<\/p><\/td> 92.0%<\/p><\/td> 93.0%<\/p><\/td> 84.6%<\/p><\/td><\/tr> PIP New Claims Special Rules for Terminally Ill<\/p><\/td> 92.6%<\/p><\/td> 92.8%<\/p><\/td> 91.6%<\/p><\/td> 91.0%<\/p><\/td> 92.1%<\/p><\/td> 89.8%<\/p><\/td> 90.7%<\/p><\/td> 89.0%<\/p><\/td> 89.2%<\/p><\/td><\/tr> PIP Enquiries<\/p><\/td> 69.9%<\/p><\/td> 73.7%<\/p><\/td> 76.7%<\/p><\/td> 74.3%<\/p><\/td> 76.2%<\/p><\/td> 65.5%<\/p><\/td> 65.5%<\/p><\/td> 71.4%<\/p><\/td> 73.0%<\/p><\/td><\/tr> PIP Reassessment Enquiries<\/p><\/td> 87.0%<\/p><\/td> 85.1%<\/p><\/td> 87.4%<\/p><\/td> 89.6%<\/p><\/td> 84.8%<\/p><\/td> 87.4%<\/p><\/td> 88.9%<\/p><\/td> 84.8%<\/p><\/td> 79.0%<\/p><\/td><\/tr> State Pension New Claims<\/p><\/td> 61.3%<\/p><\/td> 64.0%<\/p><\/td> 70.1%<\/p><\/td> 81.1%<\/p><\/td> 78.1%<\/p><\/td> 90.9%<\/p><\/td> 88.1%<\/p><\/td> 58.6%<\/p><\/td> 70.0%<\/p><\/td><\/tr> State Pension Changes<\/p><\/td> 56.7%<\/p><\/td> 55.2%<\/p><\/td> 53.6%<\/p><\/td> 56.2%<\/p><\/td> 59.6%<\/p><\/td> 58.7%<\/p><\/td> 58.0%<\/p><\/td> 59.7%<\/p><\/td> 58.6%<\/p><\/td><\/tr> Attendance Allowance<\/p><\/td> 65.0%<\/p><\/td> 63.9%<\/p><\/td> 66.5%<\/p><\/td> 55.8%<\/p><\/td> 61.4%<\/p><\/td> 65.1%<\/p><\/td> 67.9%<\/p><\/td> 64.3%<\/p><\/td> 63.1%<\/p><\/td><\/tr> State Pension Enquiries<\/p><\/td> 87.6%<\/p><\/td> 92.0%<\/p><\/td> 74.8%<\/p><\/td> 67.9%<\/p><\/td> 76.8%<\/p><\/td> 97.3%<\/p><\/td> 90.8%<\/p><\/td> 90.4%<\/p><\/td> 84.6%<\/p><\/td><\/tr> Child Maintenance Service<\/p><\/td> 69.9%<\/p><\/td> 70.0%<\/p><\/td> 74.9%<\/p><\/td> 76.4%<\/p><\/td> 74.5%<\/p><\/td> 74.5%<\/p><\/td> 71.3%<\/p><\/td> 73.8%<\/p><\/td> 70.4%<\/p><\/td><\/tr> Debt Management "Pay" and "Recovery" Lines<\/p><\/td> 91.4%<\/p><\/td> 90.0%<\/p><\/td> 88.7%<\/p><\/td> 91.8%<\/p><\/td> 92.9%<\/p><\/td> 95.1%<\/p><\/td> 92.4%<\/p><\/td> 91.1%<\/p><\/td> 89.4%<\/p><\/td><\/tr><\/tbody><\/table> <\/p> <\/p> <\/p> Data Source: BT - Historical Management Information (GI2 \u2013 HMI) Serco, G4S<\/p> <\/p> PIP New Claims & PIP New Claims Reassessment lines were combined for reporting purposes from April 21.<\/p> <\/p> October data has not yet been compiled.<\/p> <\/p> The data supplied is derived from unpublished management information which was collected for internal Departmental use only and has not been quality assured to National Statistics or Official Statistics publication standard. The data should therefore be treated with caution.<\/p>"}
, "answeringMember" : {"_about" : "http://data.parliament.uk/members/4142", "label" : {"_value" : "Biography information for Guy Opperman"}
}
, "answeringMemberConstituency" : {"_value" : "Hexham"}
, "answeringMemberPrinted" : {"_value" : "Guy Opperman"}
, "dateOfAnswer" : {"_value" : "2021-11-04", "_datatype" : "dateTime"}
, "isMinisterialCorrection" : {"_value" : "false", "_datatype" : "boolean"}
, "questionFirstAnswered" : [{"_value" : "2021-11-04T17:35:51.433Z", "_datatype" : "dateTime"}
]}
, "answeringDeptId" : {"_value" : "29"}
, "answeringDeptShortName" : {"_value" : "Work and Pensions"}
, "answeringDeptSortName" : {"_value" : "Work and Pensions"}
, "date" : {"_value" : "2021-11-01", "_datatype" : "dateTime"}
, "hansardHeading" : {"_value" : "Department for Work and Pensions: Telephone Services"}
, "houseId" : {"_value" : "1"}
, "legislature" : [{"_about" : "http://data.parliament.uk/terms/25259", "prefLabel" : {"_value" : "House of Commons"}
}
], "questionText" : "To ask the Secretary of State for Work and Pensions, what proportion of calls to her Department\u2019s telephone lines for (a) attendance allowance, (b) the Child Maintenance Service, (c) personal independence payment, (d) the State Pension and (e) debt management were answered in each month from January 2021 to October 2021.", "registeredInterest" : {"_value" : "false", "_datatype" : "boolean"}
, "tablingMember" : {"_about" : "http://data.parliament.uk/members/163", "label" : {"_value" : "Biography information for Sir Stephen Timms"}
}
, "tablingMemberConstituency" : {"_value" : "East Ham"}
, "tablingMemberPrinted" : [{"_value" : "Stephen Timms"}
], "uin" : "67047"}
, {"_about" : "http://data.parliament.uk/resources/1364920", "AnsweringBody" : [{"_value" : "Department for Work and Pensions"}
], "answer" : {"_about" : "http://data.parliament.uk/resources/1364920/answer", "answerText" : {"_value" : " The average call waiting time (Average Speed of Answer) for calls to DWP Service Lines for (a) attendance allowance, (b) the Child Maintenance Service, (c) personal independence payment, (d) the State Pension and (e) debt management in each month from January 2021 to September 2021 i<\/strong>s shown in the table below in the format of hours:minutes:seconds.<\/p> <\/p> The figures provided for Debt Management have been split between the Pay and Recovery lines.<\/p> <\/p> <\/p> <\/p><\/td> January<\/p><\/td> February<\/p><\/td> March<\/p><\/td> April<\/p><\/td> May<\/p><\/td> June<\/p><\/td> July<\/p><\/td> August<\/p><\/td> September<\/p><\/td><\/tr> Personal Independence Payment New Claims<\/p><\/td> 00:02:50<\/p><\/td> 00:03:41<\/p><\/td> 00:02:16<\/p><\/td> <\/p><\/td> <\/p><\/td> <\/p><\/td> <\/p><\/td> <\/p><\/td> <\/p><\/td><\/tr> Personal Independence Payment New Claims Reassessment<\/p><\/td> 00:02:40<\/p><\/td> 00:03:33<\/p><\/td> <\/p><\/td> <\/p><\/td> <\/p><\/td> <\/p><\/td> <\/p><\/td> <\/p><\/td> <\/p><\/td><\/tr> PIP New Claims & New Claims Reassessments<\/p><\/td> <\/p><\/td> <\/p><\/td> <\/p><\/td> 00:02:59<\/p><\/td> 00:05:06<\/p><\/td> 00:06:51<\/p><\/td> 00:03:28<\/p><\/td> 00:02:56<\/p><\/td> 00:07:47<\/p><\/td><\/tr> PIP New Claims Special Rules for Terminally Ill<\/p><\/td> 00:03:06<\/p><\/td> 00:03:53<\/p><\/td> 00:04:00<\/p><\/td> 00:04:08<\/p><\/td> 00:03:59<\/p><\/td> 00:05:01<\/p><\/td> 00:05:36<\/p><\/td> 00:06:00<\/p><\/td> 00:05:11<\/p><\/td><\/tr> PIP Enquiries<\/p><\/td> 00:23:17<\/p><\/td> 00:19:19<\/p><\/td> 00:16:50<\/p><\/td> 00:19:24<\/p><\/td> 00:17:40<\/p><\/td> 00:28:01<\/p><\/td> 00:30:44<\/p><\/td> 00:23:30<\/p><\/td> 00:21:46<\/p><\/td><\/tr> PIP Reassessment Enquiries<\/p><\/td> 00:00:35<\/p><\/td> 00:00:52<\/p><\/td> 00:00:21<\/p><\/td> 00:00:17<\/p><\/td> 00:00:25<\/p><\/td> 00:00:42<\/p><\/td> 00:00:32<\/p><\/td> 00:01:07<\/p><\/td> 00:01:35<\/p><\/td><\/tr> State Pension New Claims<\/p><\/td> 00:21:55<\/p><\/td> 00:21:31<\/p><\/td> 00:15:21<\/p><\/td> 00:10:13<\/p><\/td> 00:12:35<\/p><\/td> 00:04:39<\/p><\/td> 00:06:37<\/p><\/td> 00:26:39<\/p><\/td> 00:17:51<\/p><\/td><\/tr> State Pension Changes<\/p><\/td> 00:21:05<\/p><\/td> 00:21:37<\/p><\/td> 00:21:56<\/p><\/td> 00:20:53<\/p><\/td> 00:21:14<\/p><\/td> 00:20:08<\/p><\/td> 00:21:18<\/p><\/td> 00:20:26<\/p><\/td> 00:21:51<\/p><\/td><\/tr> Attendance Allowance Total<\/p><\/td> 00:14:05<\/p><\/td> 00:14:48<\/p><\/td> 00:13:57<\/p><\/td> 00:19:27<\/p><\/td> 00:15:18<\/p><\/td> 00:14:22<\/p><\/td> 00:12:35<\/p><\/td> 00:15:05<\/p><\/td> 00:14:57<\/p><\/td><\/tr> State Pension Enquiries<\/p><\/td> 00:04:12<\/p><\/td> 00:02:37<\/p><\/td> 00:09:26<\/p><\/td> 00:13:30<\/p><\/td> 00:09:17<\/p><\/td> 00:01:02<\/p><\/td> 00:03:24<\/p><\/td> 00:03:41<\/p><\/td> 00:05:10<\/p><\/td><\/tr> Child Maintenance Service<\/p><\/td> 00:20:02<\/p><\/td> 00:20:23<\/p><\/td> 00:16:11<\/p><\/td> 00:15:07<\/p><\/td> 00:16:43<\/p><\/td> 00:17:15<\/p><\/td> 00:19:27<\/p><\/td> 00:19:22<\/p><\/td> 00:20:59<\/p><\/td><\/tr> Debt Management "Pay"<\/p><\/td> 00:54<\/p><\/td> 00:51<\/p><\/td> 01:57<\/p><\/td> 0.14<\/p><\/td> 00:29<\/p><\/td> 02:00<\/p><\/td> 00:26<\/p><\/td> 02:01<\/p><\/td> 02:04<\/p><\/td><\/tr> Debt Management "Recovery"<\/p><\/td> 06:47<\/p><\/td> 07:05<\/p><\/td> 07:55<\/p><\/td> 05:53<\/p><\/td> 04:40<\/p><\/td> 02:25<\/p><\/td> 05:13<\/p><\/td> 04:40<\/p><\/td> 04:13<\/p><\/td><\/tr><\/tbody><\/table> <\/strong><\/p> Data Source: BT - Historical Management Information (GI2 \u2013 HMI) Serco, G4S<\/p> <\/p> PIP New Claims & PIP New Claims Reassessment lines were combined for reporting purposes from April 21.<\/p> <\/p> The telephony system does not use the term \u201cwaiting time\u201d but instead provides data on the average speed that the call is answered.<\/p> <\/p> Average Speed of Answer is the average customer wait time from the point of entering a queue to connection to an agent. This figure excludes any time spent in pre-queue messaging and any wait time for calls ultimately abandoned by callers.<\/p> <\/p> October data has not yet been compiled.<\/p> <\/strong><\/p> The data supplied is derived from unpublished management information which was collected for internal Departmental use only and has not been quality assured to National Statistics or Official Statistics publication standard. The data should therefore be treated with caution.<\/p> <\/p> <\/p> <\/p> <\/p>"}
, "answeringMember" : {"_about" : "http://data.parliament.uk/members/4142", "label" : {"_value" : "Biography information for Guy Opperman"}
}
, "answeringMemberConstituency" : {"_value" : "Hexham"}
, "answeringMemberPrinted" : {"_value" : "Guy Opperman"}
, "dateOfAnswer" : {"_value" : "2021-11-04", "_datatype" : "dateTime"}
, "isMinisterialCorrection" : {"_value" : "false", "_datatype" : "boolean"}
, "questionFirstAnswered" : [{"_value" : "2021-11-04T17:45:39.947Z", "_datatype" : "dateTime"}
]}
, "answeringDeptId" : {"_value" : "29"}
, "answeringDeptShortName" : {"_value" : "Work and Pensions"}
, "answeringDeptSortName" : {"_value" : "Work and Pensions"}
, "date" : {"_value" : "2021-11-01", "_datatype" : "dateTime"}
, "hansardHeading" : {"_value" : "Department for Work and Pensions: Telephone Services"}
, "houseId" : {"_value" : "1"}
, "legislature" : [{"_about" : "http://data.parliament.uk/terms/25259", "prefLabel" : {"_value" : "House of Commons"}
}
], "questionText" : "To ask the Secretary of State for Work and Pensions, what the average waiting time was for calls to her Department\u2019s telephone lines for (a) attendance allowance, (b) the Child Maintenance Service, (c) personal independence payment, (d) the State Pension and (e) debt management in each month from January 2021 to October 2021.", "registeredInterest" : {"_value" : "false", "_datatype" : "boolean"}
, "tablingMember" : {"_about" : "http://data.parliament.uk/members/163", "label" : {"_value" : "Biography information for Sir Stephen Timms"}
}
, "tablingMemberConstituency" : {"_value" : "East Ham"}
, "tablingMemberPrinted" : [{"_value" : "Stephen Timms"}
], "uin" : "67048"}
, {"_about" : "http://data.parliament.uk/resources/1364921", "AnsweringBody" : [{"_value" : "Department for Work and Pensions"}
], "answer" : {"_about" : "http://data.parliament.uk/resources/1364921/answer", "answerText" : {"_value" : " This information is not collated as part of normal business and is only available at disproportionate cost to the Department.<\/p>"}
, "answeringMember" : {"_about" : "http://data.parliament.uk/members/4142", "label" : {"_value" : "Biography information for Guy Opperman"}
}
, "answeringMemberConstituency" : {"_value" : "Hexham"}
, "answeringMemberPrinted" : {"_value" : "Guy Opperman"}
, "dateOfAnswer" : {"_value" : "2021-11-04", "_datatype" : "dateTime"}
, "isMinisterialCorrection" : {"_value" : "false", "_datatype" : "boolean"}
, "questionFirstAnswered" : [{"_value" : "2021-11-04T14:19:20.557Z", "_datatype" : "dateTime"}
]}
, "answeringDeptId" : {"_value" : "29"}
, "answeringDeptShortName" : {"_value" : "Work and Pensions"}
, "answeringDeptSortName" : {"_value" : "Work and Pensions"}
, "date" : {"_value" : "2021-11-01", "_datatype" : "dateTime"}
, "hansardHeading" : {"_value" : "State Retirement Pensions"}
, "houseId" : {"_value" : "1"}
, "legislature" : [{"_about" : "http://data.parliament.uk/terms/25259", "prefLabel" : {"_value" : "House of Commons"}
}
], "questionText" : "To ask the Secretary of State for Work and Pensions, how many new claims for State Pension were paid more than four weeks after the claimant\u2019s sixty-sixth birthday in each of the last 12 months.", "registeredInterest" : {"_value" : "false", "_datatype" : "boolean"}
, "tablingMember" : {"_about" : "http://data.parliament.uk/members/163", "label" : {"_value" : "Biography information for Sir Stephen Timms"}
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, "tablingMemberPrinted" : [{"_value" : "Stephen Timms"}
], "uin" : "67049"}
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