The Crown Prosecution Service (CPS) maintains a central record of the number of cases of child abuse, referred for a pre-charge decision or prosecuted, by way of a monitoring flag.<\/p>
<\/p>
<\/p>
<\/p>
The CPS definition of child abuse covers any case where the victim was under 18 years of age at the time of the offence and includes physical, emotional and sexual criminal offences, as well as neglect of a child and Non-recent child abuse where the victim is now an adult. It includes allegations or crimes perpetrated by both adults and under 18s. The data is accurate only to the extent that the flag has been correctly applied.<\/p>
<\/p>
<\/p>
<\/p>
During each of the last five years the number of pre-charge decisions made against suspects alleged to have committed offences involving child abuse is as follows:<\/p>
<\/p>
<\/p>
<\/p>
<\/p><\/td> | Pre-Charge Decisions<\/strong><\/p><\/td><\/tr> 2009-2010<\/strong><\/p><\/td> 12,691<\/p><\/td><\/tr> 2010-2011<\/strong><\/p><\/td> 13,015<\/p><\/td><\/tr> 2011-2012<\/strong><\/p><\/td> 11,610<\/p><\/td><\/tr> 2012-2013<\/strong><\/p><\/td> 9,379<\/p><\/td><\/tr> 2013-2014<\/strong><\/p><\/td> 11,187<\/p><\/td><\/tr><\/tbody><\/table> <\/p> Data Source: CPS Case Management Information System<\/p> <\/p> <\/p> <\/p> In the same period, the number of defendants prosecuted and convicted, in cases flagged as child abuse is as follows:<\/p> <\/p> <\/p> <\/p> <\/p><\/td> Total Prosecuted<\/strong><\/p><\/td> Convictions<\/strong><\/p><\/td> % Convictions<\/strong><\/p><\/td><\/tr> 2009-2010<\/strong><\/p><\/td> 8,079<\/p><\/td> 6,043<\/p><\/td> 74.8%<\/p><\/td><\/tr> 2010-2011<\/strong><\/p><\/td> 9,235<\/p><\/td> 6,855<\/p><\/td> 74.2%<\/p><\/td><\/tr> 2011-2012<\/strong><\/p><\/td> 8,581<\/p><\/td> 6,444<\/p><\/td> 75.1%<\/p><\/td><\/tr> 2012-2013<\/strong><\/p><\/td> 7,558<\/p><\/td> 5,755<\/p><\/td> 76.1%<\/p><\/td><\/tr> 2013-2014<\/strong><\/p><\/td> 7,998<\/p><\/td> 6,096<\/p><\/td> 76.2%<\/p><\/td><\/tr><\/tbody><\/table> <\/p> Data Source: CPS Case Management Information System<\/p> <\/p> <\/p> This information is available within the CPS\u2019s annual \u2018Violence against Women and Girls Report 2013-14\u2019.<\/p>"}
, "answeringMember" : {"_about" : "http://data.parliament.uk/members/4106", "label" : {"_value" : "Biography information for Sir Robert Buckland"}
}
, "answeringMemberConstituency" : {"_value" : "South Swindon"}
, "answeringMemberPrinted" : {"_value" : "Mr Robert Buckland"}
, "dateOfAnswer" : {"_value" : "2014-10-17", "_datatype" : "dateTime"}
, "isMinisterialCorrection" : {"_value" : "false", "_datatype" : "boolean"}
, "questionFirstAnswered" : [{"_value" : "2014-10-17T09:10:38.5241326Z", "_datatype" : "dateTime"}
]}
, "answeringDeptId" : {"_value" : "88"}
, "answeringDeptShortName" : {"_value" : "Attorney General"}
, "answeringDeptSortName" : {"_value" : "Attorney General"}
, "date" : {"_value" : "2014-10-14", "_datatype" : "dateTime"}
, "hansardHeading" : {"_value" : "Offences against Children"}
, "houseId" : {"_value" : "1"}
, "legislature" : [{"_about" : "http://data.parliament.uk/terms/25259", "prefLabel" : {"_value" : "House of Commons"}
}
], "questionText" : "To ask the Attorney General, how many referrals were made about child abuse to the Crown Prosecution Service by the police in each of the last five years; and how many such cases resulted in subsequent (a) prosecutions and (b) convictions.", "registeredInterest" : {"_value" : "false", "_datatype" : "boolean"}
, "tablingMember" : {"_about" : "http://data.parliament.uk/members/1533", "label" : {"_value" : "Biography information for Dame Diana Johnson"}
}
, "tablingMemberConstituency" : {"_value" : "Kingston upon Hull North"}
, "tablingMemberPrinted" : [{"_value" : "Diana Johnson"}
], "uin" : "210322"}
, {"_about" : "http://data.parliament.uk/resources/93074", "AnsweringBody" : [{"_value" : "Attorney General"}
], "answer" : {"_about" : "http://data.parliament.uk/resources/93074/answer", "answerText" : {"_value" : " The information is not readily available and could only be obtained at disproportionate cost.<\/p> <\/p>"}
, "answeringMember" : {"_about" : "http://data.parliament.uk/members/4106", "label" : {"_value" : "Biography information for Sir Robert Buckland"}
}
, "answeringMemberConstituency" : {"_value" : "South Swindon"}
, "answeringMemberPrinted" : {"_value" : "Mr Robert Buckland"}
, "dateOfAnswer" : {"_value" : "2014-10-20", "_datatype" : "dateTime"}
, "isMinisterialCorrection" : {"_value" : "false", "_datatype" : "boolean"}
, "questionFirstAnswered" : [{"_value" : "2014-10-20T15:38:54.5633773Z", "_datatype" : "dateTime"}
]}
, "answeringDeptId" : {"_value" : "88"}
, "answeringDeptShortName" : {"_value" : "Attorney General"}
, "answeringDeptSortName" : {"_value" : "Attorney General"}
, "date" : {"_value" : "2014-10-14", "_datatype" : "dateTime"}
, "hansardHeading" : {"_value" : "Freezing Orders"}
, "houseId" : {"_value" : "1"}
, "legislature" : [{"_about" : "http://data.parliament.uk/terms/25259", "prefLabel" : {"_value" : "House of Commons"}
}
], "questionText" : "To ask the Attorney General, what value of asset freezing orders were applied for by the CPS in each of the last eight years.", "registeredInterest" : {"_value" : "false", "_datatype" : "boolean"}
, "tablingMember" : {"_about" : "http://data.parliament.uk/members/1536", "label" : {"_value" : "Biography information for Emily Thornberry"}
}
, "tablingMemberConstituency" : {"_value" : "Islington South and Finsbury"}
, "tablingMemberPrinted" : [{"_value" : "Emily Thornberry"}
], "uin" : "210507"}
, {"_about" : "http://data.parliament.uk/resources/93075", "AnsweringBody" : [{"_value" : "Attorney General"}
], "answer" : {"_about" : "http://data.parliament.uk/resources/93075/answer", "answerText" : {"_value" : " The Crown Prosecution Service does not maintain a central record of the number or rate of convictions obtained by act and section. To obtain details of the conviction rate for offences charged by way of Section 2A and 4A of the Protection from Harassment Act 1997 (stalking), would require a manual exercise of reviewing individual case files to be undertaken at a disproportionate cost.<\/p> <\/p>"}
, "answeringMember" : {"_about" : "http://data.parliament.uk/members/4106", "label" : {"_value" : "Biography information for Sir Robert Buckland"}
}
, "answeringMemberConstituency" : {"_value" : "South Swindon"}
, "answeringMemberPrinted" : {"_value" : "Mr Robert Buckland"}
, "dateOfAnswer" : {"_value" : "2014-10-20", "_datatype" : "dateTime"}
, "isMinisterialCorrection" : {"_value" : "false", "_datatype" : "boolean"}
, "questionFirstAnswered" : [{"_value" : "2014-10-20T15:37:44.5246474Z", "_datatype" : "dateTime"}
]}
, "answeringDeptId" : {"_value" : "88"}
, "answeringDeptShortName" : {"_value" : "Attorney General"}
, "answeringDeptSortName" : {"_value" : "Attorney General"}
, "date" : {"_value" : "2014-10-14", "_datatype" : "dateTime"}
, "hansardHeading" : {"_value" : "Protection from Harassment Act 1997"}
, "houseId" : {"_value" : "1"}
, "legislature" : [{"_about" : "http://data.parliament.uk/terms/25259", "prefLabel" : {"_value" : "House of Commons"}
}
], "questionText" : "To ask the Attorney General, what the conviction rates for offences under Section 2A and 4A of the Protection from Harassment Act 1997 were in 2013-14.", "registeredInterest" : {"_value" : "false", "_datatype" : "boolean"}
, "tablingMember" : {"_about" : "http://data.parliament.uk/members/1536", "label" : {"_value" : "Biography information for Emily Thornberry"}
}
, "tablingMemberConstituency" : {"_value" : "Islington South and Finsbury"}
, "tablingMemberPrinted" : [{"_value" : "Emily Thornberry"}
], "uin" : "210497"}
, {"_about" : "http://data.parliament.uk/resources/93076", "AnsweringBody" : [{"_value" : "Attorney General"}
], "answer" : {"_about" : "http://data.parliament.uk/resources/93076/answer", "answerText" : {"_value" : " The information is not readily available and could only be obtained at disproportionate cost.<\/p> <\/p>"}
, "answeringMember" : {"_about" : "http://data.parliament.uk/members/4106", "label" : {"_value" : "Biography information for Sir Robert Buckland"}
}
, "answeringMemberConstituency" : {"_value" : "South Swindon"}
, "answeringMemberPrinted" : {"_value" : "Mr Robert Buckland"}
, "dateOfAnswer" : {"_value" : "2014-10-20", "_datatype" : "dateTime"}
, "isMinisterialCorrection" : {"_value" : "false", "_datatype" : "boolean"}
, "questionFirstAnswered" : [{"_value" : "2014-10-20T15:34:50.0656997Z", "_datatype" : "dateTime"}
]}
, "answeringDeptId" : {"_value" : "88"}
, "answeringDeptShortName" : {"_value" : "Attorney General"}
, "answeringDeptSortName" : {"_value" : "Attorney General"}
, "date" : {"_value" : "2014-10-14", "_datatype" : "dateTime"}
, "hansardHeading" : {"_value" : "Restraining Orders"}
, "houseId" : {"_value" : "1"}
, "legislature" : [{"_about" : "http://data.parliament.uk/terms/25259", "prefLabel" : {"_value" : "House of Commons"}
}
], "questionText" : "To ask the Attorney General, how much the CPS has spent on defending appeals against asset restraining orders in each of the last seven financial years.", "registeredInterest" : {"_value" : "false", "_datatype" : "boolean"}
, "tablingMember" : {"_about" : "http://data.parliament.uk/members/1536", "label" : {"_value" : "Biography information for Emily Thornberry"}
}
, "tablingMemberConstituency" : {"_value" : "Islington South and Finsbury"}
, "tablingMemberPrinted" : [{"_value" : "Emily Thornberry"}
], "uin" : "210498"}
, {"_about" : "http://data.parliament.uk/resources/93077", "AnsweringBody" : [{"_value" : "Attorney General"}
], "answer" : {"_about" : "http://data.parliament.uk/resources/93077/answer", "answerText" : {"_value" : " The Law Officers and representatives of the Attorney General\u2019s Office have regular meetings with the Director of the Serious Fraud Office and also meet officials in other Government departments on occasion to discuss a variety of issues. As was the case with previous Administrations, it is not the Government\u2019s policy to provide details of all such meetings.<\/p> <\/p>"}
, "answeringMember" : {"_about" : "http://data.parliament.uk/members/4106", "label" : {"_value" : "Biography information for Sir Robert Buckland"}
}
, "answeringMemberConstituency" : {"_value" : "South Swindon"}
, "answeringMemberPrinted" : {"_value" : "Mr Robert Buckland"}
, "dateOfAnswer" : {"_value" : "2014-10-21", "_datatype" : "dateTime"}
, "groupedQuestionUIN" : [{"_value" : "210503"}
, {"_value" : "210505"}
], "isMinisterialCorrection" : {"_value" : "false", "_datatype" : "boolean"}
, "questionFirstAnswered" : [{"_value" : "2014-10-21T14:24:32.8573593Z", "_datatype" : "dateTime"}
]}
, "answeringDeptId" : {"_value" : "88"}
, "answeringDeptShortName" : {"_value" : "Attorney General"}
, "answeringDeptSortName" : {"_value" : "Attorney General"}
, "date" : {"_value" : "2014-10-14", "_datatype" : "dateTime"}
, "hansardHeading" : {"_value" : "GPT Special Project Management"}
, "houseId" : {"_value" : "1"}
, "legislature" : [{"_about" : "http://data.parliament.uk/terms/25259", "prefLabel" : {"_value" : "House of Commons"}
}
], "questionText" : "To ask the Attorney General, when (a) he and (b) officials in his Department have met representatives of (i) Foreign and Commonwealth Office officials and (ii) the Ministry of Defence to discuss the SFO's investigation into GPT Special Project Management Ltd.", "registeredInterest" : {"_value" : "false", "_datatype" : "boolean"}
, "tablingMember" : {"_about" : "http://data.parliament.uk/members/1536", "label" : {"_value" : "Biography information for Emily Thornberry"}
}
, "tablingMemberConstituency" : {"_value" : "Islington South and Finsbury"}
, "tablingMemberPrinted" : [{"_value" : "Emily Thornberry"}
], "uin" : "210499"}
, {"_about" : "http://data.parliament.uk/resources/93078", "AnsweringBody" : [{"_value" : "Home Office"}
], "answer" : {"_about" : "http://data.parliament.uk/resources/93078/answer", "answerText" : {"_value" : " Data on counter-terrorism arrests, charges and convictions are available in the Home Office statistical release \u2018Operation of police powers under the Terrorism Act 2000 and subsequent legislation: Arrests, outcomes and stops and searches\u2019. This statistical release can be accessed from the Gov.UK website at: www.gov.uk/home-office<\/a><\/p> <\/p> <\/p> <\/p>"}
, "answeringMember" : {"_about" : "http://data.parliament.uk/members/1530", "label" : {"_value" : "Biography information for James Brokenshire"}
}
, "answeringMemberConstituency" : {"_value" : "Old Bexley and Sidcup"}
, "answeringMemberPrinted" : {"_value" : "James Brokenshire"}
, "dateOfAnswer" : {"_value" : "2014-10-20", "_datatype" : "dateTime"}
, "isMinisterialCorrection" : {"_value" : "false", "_datatype" : "boolean"}
, "questionFirstAnswered" : [{"_value" : "2014-10-20T14:11:21.666331Z", "_datatype" : "dateTime"}
]}
, "answeringDeptId" : {"_value" : "1"}
, "answeringDeptShortName" : {"_value" : "Home Office"}
, "answeringDeptSortName" : {"_value" : "Home Office"}
, "date" : {"_value" : "2014-10-14", "_datatype" : "dateTime"}
, "hansardHeading" : {"_value" : "Terrorism"}
, "houseId" : {"_value" : "1"}
, "legislature" : [{"_about" : "http://data.parliament.uk/terms/25259", "prefLabel" : {"_value" : "House of Commons"}
}
], "questionText" : "To ask the Secretary of State for the Home Department, how many (a) pre-charge decisions, (b) out-of-court disposals, (c) prosecutions and (d) convictions there have been for each offence created by the (i) Terrorism Act 2000, (ii) Anti-Terrorism, Crime and Security Act 2001, (iii) Prevention of Terrorism Act 2005, (iv) Terrorism Act 2006 and (v) Counter-Terrorism Act 2008 to date.", "registeredInterest" : {"_value" : "false", "_datatype" : "boolean"}
, "tablingMember" : {"_about" : "http://data.parliament.uk/members/1536", "label" : {"_value" : "Biography information for Emily Thornberry"}
}
, "tablingMemberConstituency" : {"_value" : "Islington South and Finsbury"}
, "tablingMemberPrinted" : [{"_value" : "Emily Thornberry"}
], "uin" : "210500"}
, {"_about" : "http://data.parliament.uk/resources/93079", "AnsweringBody" : [{"_value" : "Attorney General"}
], "answer" : {"_about" : "http://data.parliament.uk/resources/93079/answer", "answerText" : {"_value" : " The records held by the Crown Prosecution Service (CPS) indicate the number of offences charged, in which a prosecution commenced at magistrates\u2019 court under Section 32 of the Crime and Disorder Act 1998 (racially or religiously aggravated harassment), rather than identifying the number of defendants prosecuted. It is often the case that an individual defendant is charged with more than one offence against the same victim.<\/p> <\/p> The table below shows, in each of the last seven years, the number of offences, charged by way of Section 32 of the Crime and Disorder Act 1998 (racially or religiously aggravated harassment), and which reached a first hearing at magistrates\u2019 courts, in England and Wales.<\/p> <\/p> <\/p> <\/p> Crime and Disorder Act 1998 { 32 }<\/strong><\/p><\/td><\/tr> 2007-2008<\/strong><\/p><\/td> 556<\/p><\/td><\/tr> 2008-2009<\/strong><\/p><\/td> 527<\/p><\/td><\/tr> 2009-2010<\/strong><\/p><\/td> 494<\/p><\/td><\/tr> 2010-2011<\/strong><\/p><\/td> 536<\/p><\/td><\/tr> 2011-2012<\/strong><\/p><\/td> 379<\/p><\/td><\/tr> 2012-2013<\/strong><\/p><\/td> 317<\/p><\/td><\/tr> 2013-2014<\/strong><\/p><\/td> 335<\/p><\/td><\/tr><\/tbody><\/table> <\/p> Data Source: CPS Management Information System<\/p> <\/p> <\/p> <\/p> There is no indication of the number of individual defendants prosecuted for these offences or the final outcome of the prosecution proceeding or if the charged offence was the substantive charge at the time of finalisation.<\/p> <\/p> <\/p> <\/p> The last five years have seen a year on year reduction in the overall number of cases referred to the CPS from the police, however the CPS do not hold data related to the number of police referrals of cases in which charges of racially or religiously aggravated harassment would be appropriate.<\/p> <\/p>"}
, "answeringMember" : {"_about" : "http://data.parliament.uk/members/4106", "label" : {"_value" : "Biography information for Sir Robert Buckland"}
}
, "answeringMemberConstituency" : {"_value" : "South Swindon"}
, "answeringMemberPrinted" : {"_value" : "Mr Robert Buckland"}
, "dateOfAnswer" : {"_value" : "2014-10-21", "_datatype" : "dateTime"}
, "isMinisterialCorrection" : {"_value" : "false", "_datatype" : "boolean"}
, "questionFirstAnswered" : [{"_value" : "2014-10-21T15:08:19.7268085Z", "_datatype" : "dateTime"}
]}
, "answeringDeptId" : {"_value" : "88"}
, "answeringDeptShortName" : {"_value" : "Attorney General"}
, "answeringDeptSortName" : {"_value" : "Attorney General"}
, "date" : {"_value" : "2014-10-14", "_datatype" : "dateTime"}
, "hansardHeading" : {"_value" : "Harassment"}
, "houseId" : {"_value" : "1"}
, "legislature" : [{"_about" : "http://data.parliament.uk/terms/25259", "prefLabel" : {"_value" : "House of Commons"}
}
], "questionText" : "To ask the Attorney General, on how many occasions the CPS has prosecuted cases of racially or religiously aggravated harassment in each of the last seven years.", "registeredInterest" : {"_value" : "false", "_datatype" : "boolean"}
, "tablingMember" : {"_about" : "http://data.parliament.uk/members/1536", "label" : {"_value" : "Biography information for Emily Thornberry"}
}
, "tablingMemberConstituency" : {"_value" : "Islington South and Finsbury"}
, "tablingMemberPrinted" : [{"_value" : "Emily Thornberry"}
], "uin" : "210501"}
, {"_about" : "http://data.parliament.uk/resources/92745", "AnsweringBody" : [{"_value" : "Department for Work and Pensions"}
], "answer" : {"_about" : "http://data.parliament.uk/resources/92745/answer", "answerText" : {"_value" : " All 128 Access to Work advisers receive training which includes Disability Awareness, Decision Making, Equality & Diversity, Negotiating Skills and Effective Communications. In addition, Access to Work have specialist adviser teams focussing on hearing impaired and visually impaired customers, and also a team to assist customers with mental health conditions. These teams receive additional training, which includes input from suppliers, disability charities and other disability led groups. Also as part of the standard adviser training, staff undertake Influencing Skills and Constructive Conversations training to enable them to work effectively with employers.<\/p> <\/p> Access to Work advisers have standardised work instructions to help ensure consistency during the evaluation and decision making process. However, all Access to Work awards are agreed on an individual basis, taking account of a customer\u2019s disability, job role and the barriers they are facing. Standards are monitored using a Quality Assurance Framework which includes the quality of telephone conversations with customers and employers, and the consistency and accuracy of decisions and financial awards.<\/p> <\/p> Access to Work aims to contact customers within 7 working days and give 80% of all decisions in 15 working days. Time sensitive requests, such as customer support requirements at interview, are prioritised and are supported by a 5 working day service standard. Demand for Access to Work, particularly new applications, grew during 2013/14 and customer volumes continue to grow in 2014/15.<\/p>"}
, "answeringMember" : {"_about" : "http://data.parliament.uk/members/3893", "label" : {"_value" : "Biography information for Lord Freud"}
}
, "answeringMemberPrinted" : {"_value" : "Lord Freud"}
, "dateOfAnswer" : {"_value" : "2014-10-23", "_datatype" : "dateTime"}
, "groupedQuestionUIN" : [{"_value" : "HL1982"}
, {"_value" : "HL1983"}
, {"_value" : "HL1986"}
], "isMinisterialCorrection" : {"_value" : "false", "_datatype" : "boolean"}
, "questionFirstAnswered" : [{"_value" : "2014-10-23T15:24:38.7372062Z", "_datatype" : "dateTime"}
]}
, "answeringDeptId" : {"_value" : "29"}
, "answeringDeptShortName" : {"_value" : "Work and Pensions"}
, "answeringDeptSortName" : {"_value" : "Work and Pensions"}
, "date" : {"_value" : "2014-10-13", "_datatype" : "dateTime"}
, "hansardHeading" : {"_value" : "Access to Work Programme"}
, "houseId" : {"_value" : "2"}
, "legislature" : [{"_about" : "http://data.parliament.uk/terms/25277", "prefLabel" : {"_value" : "House of Lords"}
}
], "questionText" : "To ask Her Majesty\u2019s Government how many Access to Work advisers have received (1) awareness training in the implications for a particular disability, and (2) training to enable them to work constructively with employers.", "registeredInterest" : {"_value" : "false", "_datatype" : "boolean"}
, "tablingMember" : {"_about" : "http://data.parliament.uk/members/2024", "label" : {"_value" : "Biography information for Lord Hunt of Kings Heath"}
}
, "tablingMemberPrinted" : [{"_value" : "Lord Hunt of Kings Heath"}
], "uin" : "HL1981"}
, {"_about" : "http://data.parliament.uk/resources/92746", "AnsweringBody" : [{"_value" : "Department for Work and Pensions"}
], "answer" : {"_about" : "http://data.parliament.uk/resources/92746/answer", "answerText" : {"_value" : " All 128 Access to Work advisers receive training which includes Disability Awareness, Decision Making, Equality & Diversity, Negotiating Skills and Effective Communications. In addition, Access to Work have specialist adviser teams focussing on hearing impaired and visually impaired customers, and also a team to assist customers with mental health conditions. These teams receive additional training, which includes input from suppliers, disability charities and other disability led groups. Also as part of the standard adviser training, staff undertake Influencing Skills and Constructive Conversations training to enable them to work effectively with employers.<\/p> <\/p> Access to Work advisers have standardised work instructions to help ensure consistency during the evaluation and decision making process. However, all Access to Work awards are agreed on an individual basis, taking account of a customer\u2019s disability, job role and the barriers they are facing. Standards are monitored using a Quality Assurance Framework which includes the quality of telephone conversations with customers and employers, and the consistency and accuracy of decisions and financial awards.<\/p> <\/p> Access to Work aims to contact customers within 7 working days and give 80% of all decisions in 15 working days. Time sensitive requests, such as customer support requirements at interview, are prioritised and are supported by a 5 working day service standard. Demand for Access to Work, particularly new applications, grew during 2013/14 and customer volumes continue to grow in 2014/15.<\/p>"}
, "answeringMember" : {"_about" : "http://data.parliament.uk/members/3893", "label" : {"_value" : "Biography information for Lord Freud"}
}
, "answeringMemberPrinted" : {"_value" : "Lord Freud"}
, "dateOfAnswer" : {"_value" : "2014-10-23", "_datatype" : "dateTime"}
, "groupedQuestionUIN" : [{"_value" : "HL1981"}
, {"_value" : "HL1983"}
, {"_value" : "HL1986"}
], "isMinisterialCorrection" : {"_value" : "false", "_datatype" : "boolean"}
, "questionFirstAnswered" : [{"_value" : "2014-10-23T15:24:39.3903552Z", "_datatype" : "dateTime"}
]}
, "answeringDeptId" : {"_value" : "29"}
, "answeringDeptShortName" : {"_value" : "Work and Pensions"}
, "answeringDeptSortName" : {"_value" : "Work and Pensions"}
, "date" : {"_value" : "2014-10-13", "_datatype" : "dateTime"}
, "hansardHeading" : {"_value" : "Access to Work Programme"}
, "houseId" : {"_value" : "2"}
, "legislature" : [{"_about" : "http://data.parliament.uk/terms/25277", "prefLabel" : {"_value" : "House of Lords"}
}
], "questionText" : "To ask Her Majesty\u2019s Government how they are monitoring the approaches taken by Access to Work advisers during the assessment and decision-making process, and what measures they are taking to ensure consistency.", "registeredInterest" : {"_value" : "false", "_datatype" : "boolean"}
, "tablingMember" : {"_about" : "http://data.parliament.uk/members/2024", "label" : {"_value" : "Biography information for Lord Hunt of Kings Heath"}
}
, "tablingMemberPrinted" : [{"_value" : "Lord Hunt of Kings Heath"}
], "uin" : "HL1982"}
, {"_about" : "http://data.parliament.uk/resources/92747", "AnsweringBody" : [{"_value" : "Department for Work and Pensions"}
], "answer" : {"_about" : "http://data.parliament.uk/resources/92747/answer", "answerText" : {"_value" : " All 128 Access to Work advisers receive training which includes Disability Awareness, Decision Making, Equality & Diversity, Negotiating Skills and Effective Communications. In addition, Access to Work have specialist adviser teams focussing on hearing impaired and visually impaired customers, and also a team to assist customers with mental health conditions. These teams receive additional training, which includes input from suppliers, disability charities and other disability led groups. Also as part of the standard adviser training, staff undertake Influencing Skills and Constructive Conversations training to enable them to work effectively with employers.<\/p> <\/p> Access to Work advisers have standardised work instructions to help ensure consistency during the evaluation and decision making process. However, all Access to Work awards are agreed on an individual basis, taking account of a customer\u2019s disability, job role and the barriers they are facing. Standards are monitored using a Quality Assurance Framework which includes the quality of telephone conversations with customers and employers, and the consistency and accuracy of decisions and financial awards.<\/p> <\/p> Access to Work aims to contact customers within 7 working days and give 80% of all decisions in 15 working days. Time sensitive requests, such as customer support requirements at interview, are prioritised and are supported by a 5 working day service standard. Demand for Access to Work, particularly new applications, grew during 2013/14 and customer volumes continue to grow in 2014/15.<\/p>"}
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, "dateOfAnswer" : {"_value" : "2014-10-23", "_datatype" : "dateTime"}
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, "date" : {"_value" : "2014-10-13", "_datatype" : "dateTime"}
, "hansardHeading" : {"_value" : "Access to Work Programme"}
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], "questionText" : "To ask Her Majesty\u2019s Government what is their assessment of the service delivery standards for the Access to Work scheme.", "registeredInterest" : {"_value" : "false", "_datatype" : "boolean"}
, "tablingMember" : {"_about" : "http://data.parliament.uk/members/2024", "label" : {"_value" : "Biography information for Lord Hunt of Kings Heath"}
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