DWP remains focussed and passionate about ensuring that the experience for our DWP customers is at the forefront of the decisions that we make, the processes we deliver, and the improvements that we design.<\/p>
<\/p>
We have made it easier for customers to contact DWP via the channel that makes the most sense for them. DWP customers can report change of circumstances by telephone, letter, and online via GOV.UK which outlines the routeway of how a customer should notify DWP for each benefit where changes occur. This includes the use of Universal Credit Journal to report changes directly to the appropriate benefit affected where earnings increase or decrease accordingly.<\/p>
<\/p>
For customers seeking advice on Carer\u2019s Allowance (CA) entitlement, GOV.UK provides detail on eligibility. The CA threshold for earnings is £151 a week from April 2024, after tax, National Insurance, and expenses.<\/p>
<\/p>
Following a successful claim to CA customers are issued with an \u2018award letter\u2019 which includes a reminder that \u2018You must<\/strong> tell us if your earnings or expenses change.\u201d This helps to ensure that their CA claim runs smoothly, and the earnings threshold for claiming Carer's Allowance is not exceeded.<\/p> <\/p> As benefit and pension rates are uprated, CA customers are further issued with new benefit rate \u2018uprating letters\u2019 which also include reminders to report changes in circumstances.<\/p> <\/p> For irregular earners, CA work closely with our customers to ensure CA is only paid for the periods when the customer\u2019s earnings fluctuate and are below the earnings limit. In this way, this should ensure that CA is not overpaid, as information is obtained from the customer for set periods of time to ensure CA is paid correctly for that period.<\/p> <\/p> As our customers rightly expect, DWP is committed to continuous improvement, and we have many mechanisms in place to measure, and analyse the experience of our customers, providing DWP with a rich source of feedback that helps us to review and improve our services.<\/p>"}
, "answeringMember" : {"_about" : "http://data.parliament.uk/members/4513", "label" : {"_value" : "Biography information for Mims Davies"}
}
, "answeringMemberConstituency" : {"_value" : "Mid Sussex"}
, "answeringMemberPrinted" : {"_value" : "Mims Davies"}
, "dateOfAnswer" : {"_value" : "2024-04-22", "_datatype" : "dateTime"}
, "isMinisterialCorrection" : {"_value" : "false", "_datatype" : "boolean"}
, "questionFirstAnswered" : [{"_value" : "2024-04-22T14:19:15.643Z", "_datatype" : "dateTime"}
]}
, "answeringDeptId" : {"_value" : "29"}
, "answeringDeptShortName" : {"_value" : "Work and Pensions"}
, "answeringDeptSortName" : {"_value" : "Work and Pensions"}
, "date" : {"_value" : "2024-04-12", "_datatype" : "dateTime"}
, "hansardHeading" : {"_value" : "Carer's Allowance"}
, "houseId" : {"_value" : "1"}
, "legislature" : [{"_about" : "http://data.parliament.uk/terms/25259", "prefLabel" : {"_value" : "House of Commons"}
}
], "questionText" : "To ask the Secretary of State for Work and Pensions, what steps he is taking to ensure carers are made aware when they have exceeded the threshold for claiming carer's allowance.", "registeredInterest" : {"_value" : "false", "_datatype" : "boolean"}
, "tablingMember" : {"_about" : "http://data.parliament.uk/members/4523", "label" : {"_value" : "Biography information for Catherine West"}
}
, "tablingMemberConstituency" : {"_value" : "Hornsey and Wood Green"}
, "tablingMemberPrinted" : [{"_value" : "Catherine West"}
], "uin" : "21170"}
, {"_about" : "http://data.parliament.uk/resources/1471684", "AnsweringBody" : [{"_value" : "Foreign, Commonwealth and Development Office"}
], "answer" : {"_about" : "http://data.parliament.uk/resources/1471684/answer", "answerText" : {"_value" : " The UK is closely monitoring the political, economic, and security situation in Sri Lanka, particularly as it relates to food insecurity and livelihoods. We are working to support the UN and its agencies in their coordinated response based on the UN's recent joint Humanitarian Needs and Priorities (HNP) Plan, launched on 9 June. This called for USD 47.2 million to provide life-saving assistance to 1.7 million people who are most at risk and need immediate support. This includes USD 13.94 million to support food security and USD 16.8 million to support agriculture and livelihoods.<\/p> The UK contributes to the International Federation of Red Cross and Red Crescent Societies (IFRC) Disaster Relief Emergency Fund (DREF) Operation in Sri Lanka. The DREF is supporting the Sri Lanka Red Cross with an allocation of approximately CHF 691,002 in response to shortages and civil unrest. The World Bank, of which the UK is a major donor, has announced over USD 400 million of assistance to provide economic and health sector support.<\/p>"}
, "answeringMember" : {"_about" : "http://data.parliament.uk/members/4674", "label" : {"_value" : "Biography information for Vicky Ford"}
}
, "answeringMemberConstituency" : {"_value" : "Chelmsford"}
, "answeringMemberPrinted" : {"_value" : "Vicky Ford"}
, "dateOfAnswer" : {"_value" : "2022-06-27", "_datatype" : "dateTime"}
, "isMinisterialCorrection" : {"_value" : "false", "_datatype" : "boolean"}
, "questionFirstAnswered" : [{"_value" : "2022-06-27T14:54:21.853Z", "_datatype" : "dateTime"}
]}
, "answeringDeptId" : {"_value" : "208"}
, "answeringDeptShortName" : {"_value" : "Foreign, Commonwealth and Development Office"}
, "answeringDeptSortName" : {"_value" : "Foreign, Commonwealth and Development Office"}
, "date" : {"_value" : "2022-06-20", "_datatype" : "dateTime"}
, "hansardHeading" : {"_value" : "Sri Lanka: Development Aid"}
, "houseId" : {"_value" : "1"}
, "legislature" : [{"_about" : "http://data.parliament.uk/terms/25259", "prefLabel" : {"_value" : "House of Commons"}
}
], "questionText" : "To ask the Secretary of State for Foreign, Commonwealth and Development Affairs, what aid programmes have been designated to increase food production in Sri Lanka.", "registeredInterest" : {"_value" : "false", "_datatype" : "boolean"}
, "tablingMember" : {"_about" : "http://data.parliament.uk/members/4006", "label" : {"_value" : "Biography information for Dr Matthew Offord"}
}
, "tablingMemberConstituency" : {"_value" : "Hendon"}
, "tablingMemberPrinted" : [{"_value" : "Dr Matthew Offord"}
], "uin" : "21170"}
, {"_about" : "http://data.parliament.uk/resources/1339465", "AnsweringBody" : [{"_value" : "Treasury"}
], "answer" : {"_about" : "http://data.parliament.uk/resources/1339465/answer", "answerText" : {"_value" : " Insurers must treat customers fairly and firms are required to do so under the Financial Conduct Authority\u2019s rules.<\/p> <\/p> Insurers make decisions about the terms on which they will offer cover following an assessment of the relevant risks. The Government does not intend to intervene in these commercial decisions by insurers as this could damage competition in the market. This competition is important and leads to better products and lower prices for consumers.<\/p> <\/p> It is worth noting that different insurers may take a different view and customers are encouraged to shop around for the most suitable cover at the best price.<\/p>"}
, "answeringMember" : {"_about" : "http://data.parliament.uk/members/4051", "label" : {"_value" : "Biography information for John Glen"}
}
, "answeringMemberConstituency" : {"_value" : "Salisbury"}
, "answeringMemberPrinted" : {"_value" : "John Glen"}
, "dateOfAnswer" : {"_value" : "2021-06-28", "_datatype" : "dateTime"}
, "groupedQuestionUIN" : {"_value" : "21169"}
, "isMinisterialCorrection" : {"_value" : "false", "_datatype" : "boolean"}
, "questionFirstAnswered" : [{"_value" : "2021-06-28T12:06:29.677Z", "_datatype" : "dateTime"}
]}
, "answeringDeptId" : {"_value" : "14"}
, "answeringDeptShortName" : {"_value" : "Treasury"}
, "answeringDeptSortName" : {"_value" : "Treasury"}
, "date" : {"_value" : "2021-06-23", "_datatype" : "dateTime"}
, "hansardHeading" : {"_value" : "House Insurance"}
, "houseId" : {"_value" : "1"}
, "legislature" : [{"_about" : "http://data.parliament.uk/terms/25259", "prefLabel" : {"_value" : "House of Commons"}
}
], "questionText" : "To ask the Chancellor of the Exchequer, what steps his Department will take to support home owners whose insurance premiums are increasing as a result of damage to their property caused by a neighbouring property being in disrepair.", "registeredInterest" : {"_value" : "false", "_datatype" : "boolean"}
, "tablingMember" : {"_about" : "http://data.parliament.uk/members/1533", "label" : {"_value" : "Biography information for Dame Diana Johnson"}
}
, "tablingMemberConstituency" : {"_value" : "Kingston upon Hull North"}
, "tablingMemberPrinted" : [{"_value" : "Dame Diana Johnson"}
], "uin" : "21170"}
, {"_about" : "http://data.parliament.uk/resources/1180939", "AnsweringBody" : [{"_value" : "Ministry of Defence"}
], "answer" : {"_about" : "http://data.parliament.uk/resources/1180939/answer", "answerText" : {"_value" : " No former Nimrod pilots have re-joined the Service to fly the P-8A in the last three months.<\/p>"}
, "answeringMember" : {"_about" : "http://data.parliament.uk/members/4528", "label" : {"_value" : "Biography information for James Heappey"}
}
, "answeringMemberConstituency" : {"_value" : "Wells"}
, "answeringMemberPrinted" : {"_value" : "James Heappey"}
, "dateOfAnswer" : {"_value" : "2020-03-06", "_datatype" : "dateTime"}
, "isMinisterialCorrection" : {"_value" : "false", "_datatype" : "boolean"}
, "questionFirstAnswered" : [{"_value" : "2020-03-06T11:17:00.517Z", "_datatype" : "dateTime"}
]}
, "answeringDeptId" : {"_value" : "11"}
, "answeringDeptShortName" : {"_value" : "Defence"}
, "answeringDeptSortName" : {"_value" : "Defence"}
, "date" : {"_value" : "2020-02-26", "_datatype" : "dateTime"}
, "hansardHeading" : {"_value" : "Maritime Patrol Aircraft: Crew"}
, "houseId" : {"_value" : "1"}
, "legislature" : [{"_about" : "http://data.parliament.uk/terms/25259", "prefLabel" : {"_value" : "House of Commons"}
}
], "questionText" : "To ask the Secretary of State for Defence, how many pilots previously serving in Nimrod aircraft have returned to serve in the UK's P-8 aircraft in the last three months.", "registeredInterest" : {"_value" : "false", "_datatype" : "boolean"}
, "tablingMember" : {"_about" : "http://data.parliament.uk/members/1438", "label" : {"_value" : "Biography information for Mr Kevan Jones"}
}
, "tablingMemberConstituency" : {"_value" : "North Durham"}
, "tablingMemberPrinted" : [{"_value" : "Mr Kevan Jones"}
], "uin" : "21170"}
, {"_about" : "http://data.parliament.uk/resources/443016", "AnsweringBody" : [{"_value" : "Home Office"}
], "answer" : {"_about" : "http://data.parliament.uk/resources/443016/answer", "answerText" : {"_value" : " The table below shows the number of failed asylum seekers that have been supported under section 95 for the requested periods. This data defines refused asylum seekers as those who have been found to not require international protection and have received a final decision on their application.<\/p> Time on Support Count<\/p> Under 2 Years 251<\/p> Under 4 Years 120<\/p> Over 4 Years 13<\/p> Total = 384<\/p>"}
, "answeringMember" : {"_about" : "http://data.parliament.uk/members/1530", "label" : {"_value" : "Biography information for James Brokenshire"}
}
, "answeringMemberConstituency" : {"_value" : "Old Bexley and Sidcup"}
, "answeringMemberPrinted" : {"_value" : "James Brokenshire"}
, "dateOfAnswer" : {"_value" : "2016-01-18", "_datatype" : "dateTime"}
, "isMinisterialCorrection" : {"_value" : "false", "_datatype" : "boolean"}
, "previousAnswerVersion" : {"_about" : "http://data.parliament.uk/resources/443016/answer/previousversion/38019", "answeringMember" : {"_about" : "http://data.parliament.uk/members/1530", "label" : {"_value" : "Biography information for James Brokenshire"}
}
, "answeringMemberConstituency" : {"_value" : "Old Bexley and Sidcup"}
, "answeringMemberPrinted" : {"_value" : "James Brokenshire"}
}
, "questionFirstAnswered" : [{"_value" : "2016-01-18T17:48:42.387Z", "_datatype" : "dateTime"}
]}
, "answeringDeptId" : {"_value" : "1"}
, "answeringDeptShortName" : {"_value" : "Home Office"}
, "answeringDeptSortName" : {"_value" : "Home Office"}
, "date" : {"_value" : "2016-01-06", "_datatype" : "dateTime"}
, "hansardHeading" : {"_value" : "Asylum: Scotland"}
, "houseId" : {"_value" : "1"}
, "legislature" : [{"_about" : "http://data.parliament.uk/terms/25259", "prefLabel" : {"_value" : "House of Commons"}
}
], "questionText" : "To ask the Secretary of State for the Home Department, how many refused asylum seekers with dependants have been supported in Scotland under section 95 of the Immigration and Asylum Act 1999 for (a) up to two years, (b) more than two years and (c) more than four years.", "registeredInterest" : {"_value" : "false", "_datatype" : "boolean"}
, "tablingMember" : {"_about" : "http://data.parliament.uk/members/4393", "label" : {"_value" : "Biography information for Stuart C McDonald"}
}
, "tablingMemberConstituency" : {"_value" : "Cumbernauld, Kilsyth and Kirkintilloch East"}
, "tablingMemberPrinted" : [{"_value" : "Stuart C. McDonald"}
], "uin" : "21170"}
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}