The number of heating and hot water issues reported in Service Family Accommodation in each month since the new Future Defence Infrastructure Services Accommodation contracts came into service in April 2022 can be found in the table below. Information prior to April 2022 is not held:<\/p>
<\/p>
Month<\/strong><\/p><\/td> Heating<\/strong><\/p><\/td> Hot Water<\/strong><\/p><\/td><\/tr> Apr-22<\/p><\/td> 1,463<\/p><\/td> 251<\/p><\/td><\/tr> May-22<\/p><\/td> 1,147<\/p><\/td> 397<\/p><\/td><\/tr> Jun-22<\/p><\/td> 848<\/p><\/td> 397<\/p><\/td><\/tr> Jul-22<\/p><\/td> 752<\/p><\/td> 470<\/p><\/td><\/tr> Aug-22<\/p><\/td> 644<\/p><\/td> 551<\/p><\/td><\/tr> Sep-22<\/p><\/td> 1,354<\/p><\/td> 622<\/p><\/td><\/tr> Oct-22<\/p><\/td> 1,793<\/p><\/td> 517<\/p><\/td><\/tr> Nov-22<\/p><\/td> 2,957<\/p><\/td> 332<\/p><\/td><\/tr> Dec-22<\/p><\/td> 3,690<\/p><\/td> 247<\/p><\/td><\/tr> Jan-23<\/p><\/td> 3,148<\/p><\/td> 235<\/p><\/td><\/tr> Feb-23<\/p><\/td> 2,098<\/p><\/td> 208<\/p><\/td><\/tr> Mar-23<\/p><\/td> 2,026<\/p><\/td> 231<\/p><\/td><\/tr> Apr-23<\/p><\/td> 1,500<\/p><\/td> 272<\/p><\/td><\/tr> May-23<\/p><\/td> 951<\/p><\/td> 366<\/p><\/td><\/tr> Jun-23<\/p><\/td> 720<\/p><\/td> 401<\/p><\/td><\/tr> Jul-23<\/p><\/td> 724<\/p><\/td> 503<\/p><\/td><\/tr> Aug-23<\/p><\/td> 792<\/p><\/td> 568<\/p><\/td><\/tr> Sep-23<\/p><\/td> 1,038<\/p><\/td> 626<\/p><\/td><\/tr> Oct-23<\/p><\/td> 2,548<\/p><\/td> 795<\/p><\/td><\/tr> Nov-23<\/p><\/td> 3,316<\/p><\/td> 285<\/p><\/td><\/tr> Dec-23<\/p><\/td> 2,516<\/p><\/td> 407<\/p><\/td><\/tr><\/tbody><\/table> <\/p> The work orders listed in the table above include all repairs associated with heating such as condensate pipes freezing in extremely cold weather or a faulty single radiator valve and are not limited to total loss of heating. Similarly, those listed which relate to hot water include all associated repairs such as a lack of hot water to individual taps and are not limited to total hot water loss.<\/p> <\/p> It remains the Department\u2019s position that no home should be left without any form of heating or hot water for more than 24 hours. Where a fault with the permanent heating system cannot be rectified within this timeframe, alternative forms of heating and sources of hot water, or alternative accommodation, should be provided.<\/p>"}
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