The Department for Work and Pensions (DWP) policy is to develop its staff in the skills and knowledge required to support a range of claimants sensitively and to respect their individual needs. The DWP aim is to identify and direct victims of human trafficking at the earliest opportunity to agencies able to support them.<\/p>
<\/p>
The training for DWP staff is contained within an overarching \u201cVulnerability\u201d session. The number of Jobcentre Plus staff who have undergone the training since publication in January 2016 is 10,156.<\/p>"} , "answeringMember" : {"_about" : "http://data.parliament.uk/members/3893", "label" : {"_value" : "Biography information for Lord Freud"} } , "answeringMemberPrinted" : {"_value" : "Lord Freud"} , "dateOfAnswer" : {"_value" : "2016-12-08", "_datatype" : "dateTime"} , "isMinisterialCorrection" : {"_value" : "false", "_datatype" : "boolean"} , "questionFirstAnswered" : [{"_value" : "2016-12-08T12:28:18.78Z", "_datatype" : "dateTime"} ]} , "answeringDeptId" : {"_value" : "29"} , "answeringDeptShortName" : {"_value" : "Work and Pensions"} , "answeringDeptSortName" : {"_value" : "Work and Pensions"} , "date" : {"_value" : "2016-11-30", "_datatype" : "dateTime"} , "hansardHeading" : {"_value" : "Jobcentre Plus: Training"} , "houseId" : {"_value" : "2"} , "legislature" : [{"_about" : "http://data.parliament.uk/terms/25277", "prefLabel" : {"_value" : "House of Lords"} } ], "questionText" : "To ask Her Majesty\u2019s Government, further to the Written Answer by Lord Freud on 24 June 2015 (HL542), how many individual members of Jobcentre Plus staff have undergone training on human trafficking.", "registeredInterest" : {"_value" : "false", "_datatype" : "boolean"} , "tablingMember" : {"_about" : "http://data.parliament.uk/members/1892", "label" : {"_value" : "Biography information for Lord McColl of Dulwich"} } , "tablingMemberPrinted" : [{"_value" : "Lord McColl of Dulwich"} ], "uin" : "HL3733"} , {"_about" : "http://data.parliament.uk/resources/649113", "AnsweringBody" : [{"_value" : "Department for Work and Pensions"} ], "answer" : {"_about" : "http://data.parliament.uk/resources/649113/answer", "answerText" : {"_value" : "
The Department for Work and Pensions (DWP) policy is to develop its staff in the skills and knowledge required to support a range of claimants sensitively and to respect their individual needs.<\/p>
<\/p>
<\/p>
The Department for Work and Pensions published the Human Trafficking guidance on 15th<\/sup> January 2016. The latest amendment to the guidance was made on 8th<\/sup> November 2016. The instructions were published on the Customer Service A-Z homepage and communicated as part of monthly intranet updates. These instructions are available to any member of staff who is told, or suspects, that the customer they are dealing with is a victim of human trafficking.<\/p>"}
, "answeringMember" : {"_about" : "http://data.parliament.uk/members/3893", "label" : {"_value" : "Biography information for Lord Freud"}
}
, "answeringMemberPrinted" : {"_value" : "Lord Freud"}
, "dateOfAnswer" : {"_value" : "2016-12-12", "_datatype" : "dateTime"}
, "isMinisterialCorrection" : {"_value" : "false", "_datatype" : "boolean"}
, "questionFirstAnswered" : [{"_value" : "2016-12-12T13:47:39.583Z", "_datatype" : "dateTime"}
]}
, "answeringDeptId" : {"_value" : "29"}
, "answeringDeptShortName" : {"_value" : "Work and Pensions"}
, "answeringDeptSortName" : {"_value" : "Work and Pensions"}
, "date" : {"_value" : "2016-11-30", "_datatype" : "dateTime"}
, "hansardHeading" : {"_value" : "Jobcentre Plus: Training"}
, "houseId" : {"_value" : "2"}
, "legislature" : [{"_about" : "http://data.parliament.uk/terms/25277", "prefLabel" : {"_value" : "House of Lords"}
}
], "questionText" : "To ask Her Majesty\u2019s Government, further to the Written Answer by Lord Freud on 24 June 2015 (HL542), when the guidance referred to in that Answer was published and what steps have been taken to ensure all members of Jobcentre Plus staff are aware of it.", "registeredInterest" : {"_value" : "false", "_datatype" : "boolean"}
, "tablingMember" : {"_about" : "http://data.parliament.uk/members/1892", "label" : {"_value" : "Biography information for Lord McColl of Dulwich"}
}
, "tablingMemberPrinted" : [{"_value" : "Lord McColl of Dulwich"}
], "uin" : "HL3734"}
, {"_about" : "http://data.parliament.uk/resources/540437", "AnsweringBody" : [{"_value" : "Department for Work and Pensions"}
], "answer" : {"_about" : "http://data.parliament.uk/resources/540437/answer", "answerText" : {"_value" : " The Department for Work and Pensions supports its staff in developing the skills required to identify and effectively support claimants with mental health conditions. A number of learning products such as \u2018Introduction to Working with People with a Mental Health Condition\u2019 and \u2018Supporting Customers with a Vulnerability\u2019 have been specifically developed to build capability for Jobcentre staff. Jobcentre staff also promote \u201cDisability Confident\u201d which is an initiative that includes working with employers to show that employing disabled people, including those with mental health conditions, is good for the individual, business and society.<\/p>"}
, "answeringMember" : {"_about" : "http://data.parliament.uk/members/3893", "label" : {"_value" : "Biography information for Lord Freud"}
}
, "answeringMemberPrinted" : {"_value" : "Lord Freud"}
, "dateOfAnswer" : {"_value" : "2016-07-28", "_datatype" : "dateTime"}
, "isMinisterialCorrection" : {"_value" : "false", "_datatype" : "boolean"}
, "questionFirstAnswered" : [{"_value" : "2016-07-28T14:02:10.74Z", "_datatype" : "dateTime"}
]}
, "answeringDeptId" : {"_value" : "29"}
, "answeringDeptShortName" : {"_value" : "Work and Pensions"}
, "answeringDeptSortName" : {"_value" : "Work and Pensions"}
, "date" : {"_value" : "2016-07-19", "_datatype" : "dateTime"}
, "hansardHeading" : {"_value" : "Jobcentre Plus: Training"}
, "houseId" : {"_value" : "2"}
, "legislature" : [{"_about" : "http://data.parliament.uk/terms/25277", "prefLabel" : {"_value" : "House of Lords"}
}
], "questionText" : "To ask Her Majesty\u2019s Government how they plan to ensure that Jobcentre staff and Jobcentre Plus advisers understand fully, and respond effectively to, mental health problems.", "registeredInterest" : {"_value" : "false", "_datatype" : "boolean"}
, "tablingMember" : {"_about" : "http://data.parliament.uk/members/2018", "label" : {"_value" : "Biography information for Lord Hylton"}
}
, "tablingMemberPrinted" : [{"_value" : "Lord Hylton"}
], "uin" : "HL1317"}
, {"_about" : "http://data.parliament.uk/resources/417035", "AnsweringBody" : [{"_value" : "Department for Work and Pensions"}
], "answer" : {"_about" : "http://data.parliament.uk/resources/417035/answer", "answerText" : {"_value" : " Legislation sets clear entitlement provisions which are used to ensure that benefit is paid correctly to those who claim it. We emphasise in our learning and development packages and the DWP customer charter, that all claimants are treated fairly and with respect. These standards are outlined and published in the DWP Customer Charter on GOV.UK.<\/p>"}
, "answeringMember" : {"_about" : "http://data.parliament.uk/members/3893", "label" : {"_value" : "Biography information for Lord Freud"}
}
, "answeringMemberPrinted" : {"_value" : "Lord Freud"}
, "dateOfAnswer" : {"_value" : "2015-09-17", "_datatype" : "dateTime"}
, "isMinisterialCorrection" : {"_value" : "false", "_datatype" : "boolean"}
, "questionFirstAnswered" : [{"_value" : "2015-09-17T11:21:34.793Z", "_datatype" : "dateTime"}
]}
, "answeringDeptId" : {"_value" : "29"}
, "answeringDeptShortName" : {"_value" : "Work and Pensions"}
, "answeringDeptSortName" : {"_value" : "Work and Pensions"}
, "date" : {"_value" : "2015-09-07", "_datatype" : "dateTime"}
, "hansardHeading" : {"_value" : "Jobcentre Plus: Training"}
, "houseId" : {"_value" : "2"}
, "legislature" : [{"_about" : "http://data.parliament.uk/terms/25277", "prefLabel" : {"_value" : "House of Lords"}
}
], "questionText" : "To ask Her Majesty\u2019s Government what guidance they issue to Jobcentre Plus branches about treating claimants as innocent and deserving unless clearly shown not to be so; and whether they have any plans to amend any such guidance.", "registeredInterest" : {"_value" : "false", "_datatype" : "boolean"}
, "tablingMember" : {"_about" : "http://data.parliament.uk/members/2018", "label" : {"_value" : "Biography information for Lord Hylton"}
}
, "tablingMemberPrinted" : [{"_value" : "Lord Hylton"}
], "uin" : "HL1955"}
, {"_about" : "http://data.parliament.uk/resources/381626", "AnsweringBody" : [{"_value" : "Department for Work and Pensions"}
], "answer" : {"_about" : "http://data.parliament.uk/resources/381626/answer", "answerText" : {"_value" : " The Department for Work and Pensions (DWP) policy is to develop its staff in the skills and knowledge required to support a range of claimants sensitively and to respect their individual needs.<\/p> <\/p> <\/p> The department is currently developing guidance and training for DWP staff around human trafficking. This will be available for any member of staff who is told or suspects that the customer they are dealing with is a victim of human trafficking.<\/p>"}
, "answeringMember" : {"_about" : "http://data.parliament.uk/members/3893", "label" : {"_value" : "Biography information for Lord Freud"}
}
, "answeringMemberPrinted" : {"_value" : "Lord Freud"}
, "dateOfAnswer" : {"_value" : "2015-06-24", "_datatype" : "dateTime"}
, "isMinisterialCorrection" : {"_value" : "false", "_datatype" : "boolean"}
, "questionFirstAnswered" : [{"_value" : "2015-06-24T14:50:49.25Z", "_datatype" : "dateTime"}
]}
, "answeringDeptId" : {"_value" : "29"}
, "answeringDeptShortName" : {"_value" : "Work and Pensions"}
, "answeringDeptSortName" : {"_value" : "Work and Pensions"}
, "date" : {"_value" : "2015-06-16", "_datatype" : "dateTime"}
, "hansardHeading" : {"_value" : "Jobcentre Plus: Training"}
, "houseId" : {"_value" : "2"}
, "legislature" : [{"_about" : "http://data.parliament.uk/terms/25277", "prefLabel" : {"_value" : "House of Lords"}
}
], "questionText" : "To ask Her Majesty\u2019s Government what training on human trafficking has been provided to Jobcentre Plus staff.", "registeredInterest" : {"_value" : "false", "_datatype" : "boolean"}
, "tablingMember" : {"_about" : "http://data.parliament.uk/members/1892", "label" : {"_value" : "Biography information for Lord McColl of Dulwich"}
}
, "tablingMemberPrinted" : [{"_value" : "Lord McColl of Dulwich"}
], "uin" : "HL542"}
, {"_about" : "http://data.parliament.uk/resources/50212", "AnsweringBody" : [{"_value" : "Department for Work and Pensions"}
], "answer" : {"_about" : "http://data.parliament.uk/resources/50212/answer", "answerText" : {"_value" : " DWP, in partnership with Civil Service Learning, provides a wide range of diversity and disability learning opportunities for staff.<\/p> <\/p> The \u2018Equality and Diversity Essentials' package provides an overview of the Equality Act 2010, the Public Sector Equality Duty and covers disability for customers and employees. The learning is targeted at all new employees as part of induction and as a refresher for other staff.<\/p> <\/p> DWP offers a follow up \u2018Disability Awareness' course. This aims to build the confidence of managers to give effective support to disabled employees.<\/p> <\/p> DWP customer facing staff are trained in the skills required to support a range of claimants and to respect their individual needs. This approach ensures they are skilled to deal with a diverse set of circumstances, whilst treating everyone as individuals. Jobcentre Advisers, in particular, have access to a comprehensive training programme which focuses on raising awareness of the individual's personal circumstances, including disabilities, and also recognises that those circumstances can affect individuals in different ways.<\/p> <\/p> The Department regularly participates in external benchmarking activity to measure and improve performance for disabled staff, customers and service users. 2013 results showed a significant improvement in performance from 2012.<\/p>"}
, "answeringMember" : {"_about" : "http://data.parliament.uk/members/3893", "label" : {"_value" : "Biography information for Lord Freud"}
}
, "answeringMemberPrinted" : {"_value" : "Lord Freud"}
, "dateOfAnswer" : {"_value" : "2014-05-14", "_datatype" : "dateTime"}
, "isMinisterialCorrection" : {"_value" : "false", "_datatype" : "boolean"}
, "questionFirstAnswered" : [{"_value" : "2014-05-14T12:00:00.00Z", "_datatype" : "dateTime"}
]}
, "answeringDeptId" : {"_value" : "29"}
, "answeringDeptShortName" : {"_value" : "Work and Pensions"}
, "answeringDeptSortName" : {"_value" : "Work and Pensions"}
, "date" : {"_value" : "2014-05-07", "_datatype" : "dateTime"}
, "hansardHeading" : {"_value" : "Jobcentre Plus: Training"}
, "houseId" : {"_value" : "2"}
, "legislature" : [{"_about" : "http://data.parliament.uk/terms/25277", "prefLabel" : {"_value" : "House of Lords"}
}
], "questionText" : "To ask Her Majesty's Government what training is provided on disability awareness to staff in Jobcentre Plus offices as part of the public sector equality duty; and what steps are being taken to ensure that awareness by staff of obligations under the duty is improving.", "registeredInterest" : {"_value" : "false", "_datatype" : "boolean"}
, "tablingMember" : {"_about" : "http://data.parliament.uk/members/3785", "label" : {"_value" : "Biography information for Baroness Thomas of Winchester"}
}
, "tablingMemberPrinted" : [{"_value" : "Baroness Thomas of Winchester"}
], "uin" : "HL6930"}
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}