Homes-England-Annual-Report-and-Financial-Statements-2022-to-2023.pdf (publishing.service.gov.uk)<\/a><\/p>"}
, "answeringMember" : {"_about" : "http://data.parliament.uk/members/4652", "label" : {"_value" : "Biography information for Lee Rowley"}
}
, "answeringMemberConstituency" : {"_value" : "North East Derbyshire"}
, "answeringMemberPrinted" : {"_value" : "Lee Rowley"}
, "dateOfAnswer" : {"_value" : "2024-05-02", "_datatype" : "dateTime"}
, "isMinisterialCorrection" : {"_value" : "false", "_datatype" : "boolean"}
, "questionFirstAnswered" : [{"_value" : "2024-05-02T16:18:43.433Z", "_datatype" : "dateTime"}
]}
, "answeringDeptId" : {"_value" : "211"}
, "answeringDeptShortName" : {"_value" : "Levelling Up, Housing and Communities"}
, "answeringDeptSortName" : {"_value" : "Levelling Up, Housing and Communities"}
, "date" : {"_value" : "2024-04-26", "_datatype" : "dateTime"}
, "hansardHeading" : {"_value" : "Help to Buy Scheme"}
, "houseId" : {"_value" : "1"}
, "legislature" : [{"_about" : "http://data.parliament.uk/terms/25259", "prefLabel" : {"_value" : "House of Commons"}
}
], "questionText" : "To ask the Secretary of State for Levelling Up, Housing and Communities, what estimate he has made of the number of Help to Buy scheme leaseholders who are out of the five year interest free loan period.", "registeredInterest" : {"_value" : "false", "_datatype" : "boolean"}
, "tablingMember" : {"_about" : "http://data.parliament.uk/members/4444", "label" : {"_value" : "Biography information for Karin Smyth"}
}
, "tablingMemberConstituency" : {"_value" : "Bristol South"}
, "tablingMemberPrinted" : [{"_value" : "Karin Smyth"}
], "uin" : "23885"}
, {"_about" : "http://data.parliament.uk/resources/1653174", "AnsweringBody" : [{"_value" : "Department for Levelling Up, Housing and Communities"}
], "answer" : {"_about" : "http://data.parliament.uk/resources/1653174/answer", "answerText" : {"_value" : "Homes England do not have published figures for how many calls were made to Homes England in (a) April, (b) May and (c) June 2023 on the Help to Buy Scheme.<\/p>"}
, "answeringMember" : {"_about" : "http://data.parliament.uk/members/4668", "label" : {"_value" : "Biography information for Rachel Maclean"}
}
, "answeringMemberConstituency" : {"_value" : "Redditch"}
, "answeringMemberPrinted" : {"_value" : "Rachel Maclean"}
, "dateOfAnswer" : {"_value" : "2023-07-20", "_datatype" : "dateTime"}
, "isMinisterialCorrection" : {"_value" : "false", "_datatype" : "boolean"}
, "questionFirstAnswered" : [{"_value" : "2023-07-20T12:14:34.17Z", "_datatype" : "dateTime"}
]}
, "answeringDeptId" : {"_value" : "211"}
, "answeringDeptShortName" : {"_value" : "Levelling Up, Housing and Communities"}
, "answeringDeptSortName" : {"_value" : "Levelling Up, Housing and Communities"}
, "date" : {"_value" : "2023-07-14", "_datatype" : "dateTime"}
, "hansardHeading" : {"_value" : "Help to Buy Scheme"}
, "houseId" : {"_value" : "1"}
, "legislature" : [{"_about" : "http://data.parliament.uk/terms/25259", "prefLabel" : {"_value" : "House of Commons"}
}
], "questionText" : "To ask the Secretary of State for Levelling Up, Housing and Communities, how many calls were made to Homes England in (a) April, (b) May and (c) June 2023 on the Help to Buy Scheme.", "registeredInterest" : {"_value" : "false", "_datatype" : "boolean"}
, "tablingMember" : {"_about" : "http://data.parliament.uk/members/4389", "label" : {"_value" : "Biography information for Ruth Cadbury"}
}
, "tablingMemberConstituency" : {"_value" : "Brentford and Isleworth"}
, "tablingMemberPrinted" : [{"_value" : "Ruth Cadbury"}
], "uin" : "194214"}
, {"_about" : "http://data.parliament.uk/resources/1650947", "AnsweringBody" : [{"_value" : "Department for Levelling Up, Housing and Communities"}
], "answer" : {"_about" : "http://data.parliament.uk/resources/1650947/answer", "answerText" : {"_value" : "
The contract with Lenvi was awarded following a rigorous procurement process. It is a concession contract, so the equity loan administrator's costs are met through fees charged to customers with an equity loan.<\/p>
Homes England established a project team to manage the process, with a programme of testing before migration of customer data and the service launching on 19 June. Following the migration and launch, the service has been subject to high volumes of customer calls and emails, and this has led to delays for some customers. We are working to address this.<\/p>
Several steps have been taken in response. This includes increasing staff working hours, ensuring urgent cases are prioritised and escalated, encouraging customers to use email instead of phoning wherever possible and targeted communications channels to keep customers informed.<\/p>
The department receives daily updates and regularly monitors the service recovery plan and a number of actions have been taken to improve the service.<\/p>
<\/p>"}
, "answeringMember" : {"_about" : "http://data.parliament.uk/members/4668", "label" : {"_value" : "Biography information for Rachel Maclean"}
}
, "answeringMemberConstituency" : {"_value" : "Redditch"}
, "answeringMemberPrinted" : {"_value" : "Rachel Maclean"}
, "dateOfAnswer" : {"_value" : "2023-07-13", "_datatype" : "dateTime"}
, "groupedQuestionUIN" : [{"_value" : "192860"}
, {"_value" : "192861"}
, {"_value" : "192862"}
, {"_value" : "192863"}
], "isMinisterialCorrection" : {"_value" : "false", "_datatype" : "boolean"}
, "questionFirstAnswered" : [{"_value" : "2023-07-13T16:38:00.89Z", "_datatype" : "dateTime"}
]}
, "answeringDeptId" : {"_value" : "211"}
, "answeringDeptShortName" : {"_value" : "Levelling Up, Housing and Communities"}
, "answeringDeptSortName" : {"_value" : "Levelling Up, Housing and Communities"}
, "date" : {"_value" : "2023-07-06", "_datatype" : "dateTime"}
, "hansardHeading" : {"_value" : "Help to Buy Scheme"}
, "houseId" : {"_value" : "1"}
, "legislature" : [{"_about" : "http://data.parliament.uk/terms/25259", "prefLabel" : {"_value" : "House of Commons"}
}
], "questionText" : "To ask the Secretary of State for Levelling Up, Housing and Communities, pursuant to the Answer of 27 June 2023 to Question 190575, what is the cost to the public purse of the contract given to Lenvi to administer the service provision for the Help to Buy: Equity Loan Scheme.", "registeredInterest" : {"_value" : "false", "_datatype" : "boolean"}
, "tablingMember" : {"_about" : "http://data.parliament.uk/members/4389", "label" : {"_value" : "Biography information for Ruth Cadbury"}
}
, "tablingMemberConstituency" : {"_value" : "Brentford and Isleworth"}
, "tablingMemberPrinted" : [{"_value" : "Ruth Cadbury"}
], "uin" : "192859"}
, {"_about" : "http://data.parliament.uk/resources/1650948", "AnsweringBody" : [{"_value" : "Department for Levelling Up, Housing and Communities"}
], "answer" : {"_about" : "http://data.parliament.uk/resources/1650948/answer", "answerText" : {"_value" : "
The contract with Lenvi was awarded following a rigorous procurement process. It is a concession contract, so the equity loan administrator's costs are met through fees charged to customers with an equity loan.<\/p>
Homes England established a project team to manage the process, with a programme of testing before migration of customer data and the service launching on 19 June. Following the migration and launch, the service has been subject to high volumes of customer calls and emails, and this has led to delays for some customers. We are working to address this.<\/p>
Several steps have been taken in response. This includes increasing staff working hours, ensuring urgent cases are prioritised and escalated, encouraging customers to use email instead of phoning wherever possible and targeted communications channels to keep customers informed.<\/p>
The department receives daily updates and regularly monitors the service recovery plan and a number of actions have been taken to improve the service.<\/p>
<\/p>"}
, "answeringMember" : {"_about" : "http://data.parliament.uk/members/4668", "label" : {"_value" : "Biography information for Rachel Maclean"}
}
, "answeringMemberConstituency" : {"_value" : "Redditch"}
, "answeringMemberPrinted" : {"_value" : "Rachel Maclean"}
, "dateOfAnswer" : {"_value" : "2023-07-13", "_datatype" : "dateTime"}
, "groupedQuestionUIN" : [{"_value" : "192859"}
, {"_value" : "192861"}
, {"_value" : "192862"}
, {"_value" : "192863"}
], "isMinisterialCorrection" : {"_value" : "false", "_datatype" : "boolean"}
, "questionFirstAnswered" : [{"_value" : "2023-07-13T16:38:00.953Z", "_datatype" : "dateTime"}
]}
, "answeringDeptId" : {"_value" : "211"}
, "answeringDeptShortName" : {"_value" : "Levelling Up, Housing and Communities"}
, "answeringDeptSortName" : {"_value" : "Levelling Up, Housing and Communities"}
, "date" : {"_value" : "2023-07-06", "_datatype" : "dateTime"}
, "hansardHeading" : {"_value" : "Help to Buy Scheme"}
, "houseId" : {"_value" : "1"}
, "legislature" : [{"_about" : "http://data.parliament.uk/terms/25259", "prefLabel" : {"_value" : "House of Commons"}
}
], "questionText" : "To ask the Secretary of State for Levelling Up, Housing and Communities, what steps his Department has taken to manage the transfer of the service provision for the Help to Buy: Equity Loan Scheme from Target to Lenvi.", "registeredInterest" : {"_value" : "false", "_datatype" : "boolean"}
, "tablingMember" : {"_about" : "http://data.parliament.uk/members/4389", "label" : {"_value" : "Biography information for Ruth Cadbury"}
}
, "tablingMemberConstituency" : {"_value" : "Brentford and Isleworth"}
, "tablingMemberPrinted" : [{"_value" : "Ruth Cadbury"}
], "uin" : "192860"}
, {"_about" : "http://data.parliament.uk/resources/1650950", "AnsweringBody" : [{"_value" : "Department for Levelling Up, Housing and Communities"}
], "answer" : {"_about" : "http://data.parliament.uk/resources/1650950/answer", "answerText" : {"_value" : "
The contract with Lenvi was awarded following a rigorous procurement process. It is a concession contract, so the equity loan administrator's costs are met through fees charged to customers with an equity loan.<\/p>
Homes England established a project team to manage the process, with a programme of testing before migration of customer data and the service launching on 19 June. Following the migration and launch, the service has been subject to high volumes of customer calls and emails, and this has led to delays for some customers. We are working to address this.<\/p>
Several steps have been taken in response. This includes increasing staff working hours, ensuring urgent cases are prioritised and escalated, encouraging customers to use email instead of phoning wherever possible and targeted communications channels to keep customers informed.<\/p>
The department receives daily updates and regularly monitors the service recovery plan and a number of actions have been taken to improve the service.<\/p>
<\/p>"}
, "answeringMember" : {"_about" : "http://data.parliament.uk/members/4668", "label" : {"_value" : "Biography information for Rachel Maclean"}
}
, "answeringMemberConstituency" : {"_value" : "Redditch"}
, "answeringMemberPrinted" : {"_value" : "Rachel Maclean"}
, "dateOfAnswer" : {"_value" : "2023-07-13", "_datatype" : "dateTime"}
, "groupedQuestionUIN" : [{"_value" : "192859"}
, {"_value" : "192860"}
, {"_value" : "192862"}
, {"_value" : "192863"}
], "isMinisterialCorrection" : {"_value" : "false", "_datatype" : "boolean"}
, "questionFirstAnswered" : [{"_value" : "2023-07-13T16:38:01Z", "_datatype" : "dateTime"}
]}
, "answeringDeptId" : {"_value" : "211"}
, "answeringDeptShortName" : {"_value" : "Levelling Up, Housing and Communities"}
, "answeringDeptSortName" : {"_value" : "Levelling Up, Housing and Communities"}
, "date" : {"_value" : "2023-07-06", "_datatype" : "dateTime"}
, "hansardHeading" : {"_value" : "Help to Buy Scheme"}
, "houseId" : {"_value" : "1"}
, "legislature" : [{"_about" : "http://data.parliament.uk/terms/25259", "prefLabel" : {"_value" : "House of Commons"}
}
], "questionText" : "To ask the Secretary of State for Levelling Up, Housing and Communities, what metrics his Department plans to use to measure the (a) value for money and (b) service provision of Lenvi in administrating the Help to Buy Equity Loan Scheme.", "registeredInterest" : {"_value" : "false", "_datatype" : "boolean"}
, "tablingMember" : {"_about" : "http://data.parliament.uk/members/4389", "label" : {"_value" : "Biography information for Ruth Cadbury"}
}
, "tablingMemberConstituency" : {"_value" : "Brentford and Isleworth"}
, "tablingMemberPrinted" : [{"_value" : "Ruth Cadbury"}
], "uin" : "192861"}
, {"_about" : "http://data.parliament.uk/resources/1650952", "AnsweringBody" : [{"_value" : "Department for Levelling Up, Housing and Communities"}
], "answer" : {"_about" : "http://data.parliament.uk/resources/1650952/answer", "answerText" : {"_value" : "
The contract with Lenvi was awarded following a rigorous procurement process. It is a concession contract, so the equity loan administrator's costs are met through fees charged to customers with an equity loan.<\/p>
Homes England established a project team to manage the process, with a programme of testing before migration of customer data and the service launching on 19 June. Following the migration and launch, the service has been subject to high volumes of customer calls and emails, and this has led to delays for some customers. We are working to address this.<\/p>
Several steps have been taken in response. This includes increasing staff working hours, ensuring urgent cases are prioritised and escalated, encouraging customers to use email instead of phoning wherever possible and targeted communications channels to keep customers informed.<\/p>
The department receives daily updates and regularly monitors the service recovery plan and a number of actions have been taken to improve the service.<\/p>
<\/p>"}
, "answeringMember" : {"_about" : "http://data.parliament.uk/members/4668", "label" : {"_value" : "Biography information for Rachel Maclean"}
}
, "answeringMemberConstituency" : {"_value" : "Redditch"}
, "answeringMemberPrinted" : {"_value" : "Rachel Maclean"}
, "dateOfAnswer" : {"_value" : "2023-07-13", "_datatype" : "dateTime"}
, "groupedQuestionUIN" : [{"_value" : "192859"}
, {"_value" : "192860"}
, {"_value" : "192861"}
, {"_value" : "192863"}
], "isMinisterialCorrection" : {"_value" : "false", "_datatype" : "boolean"}
, "questionFirstAnswered" : [{"_value" : "2023-07-13T16:38:01.047Z", "_datatype" : "dateTime"}
]}
, "answeringDeptId" : {"_value" : "211"}
, "answeringDeptShortName" : {"_value" : "Levelling Up, Housing and Communities"}
, "answeringDeptSortName" : {"_value" : "Levelling Up, Housing and Communities"}
, "date" : {"_value" : "2023-07-06", "_datatype" : "dateTime"}
, "hansardHeading" : {"_value" : "Help to Buy Scheme"}
, "houseId" : {"_value" : "1"}
, "legislature" : [{"_about" : "http://data.parliament.uk/terms/25259", "prefLabel" : {"_value" : "House of Commons"}
}
], "questionText" : "To ask the Secretary of State for Levelling Up, Housing and Communities, what assessment she has made of the adequacy of the service provided by Lenvi to individuals enquiring about Help to Buy Equity Loans.", "registeredInterest" : {"_value" : "false", "_datatype" : "boolean"}
, "tablingMember" : {"_about" : "http://data.parliament.uk/members/4389", "label" : {"_value" : "Biography information for Ruth Cadbury"}
}
, "tablingMemberConstituency" : {"_value" : "Brentford and Isleworth"}
, "tablingMemberPrinted" : [{"_value" : "Ruth Cadbury"}
], "uin" : "192862"}
, {"_about" : "http://data.parliament.uk/resources/1650953", "AnsweringBody" : [{"_value" : "Department for Levelling Up, Housing and Communities"}
], "answer" : {"_about" : "http://data.parliament.uk/resources/1650953/answer", "answerText" : {"_value" : "
The contract with Lenvi was awarded following a rigorous procurement process. It is a concession contract, so the equity loan administrator's costs are met through fees charged to customers with an equity loan.<\/p>
Homes England established a project team to manage the process, with a programme of testing before migration of customer data and the service launching on 19 June. Following the migration and launch, the service has been subject to high volumes of customer calls and emails, and this has led to delays for some customers. We are working to address this.<\/p>
Several steps have been taken in response. This includes increasing staff working hours, ensuring urgent cases are prioritised and escalated, encouraging customers to use email instead of phoning wherever possible and targeted communications channels to keep customers informed.<\/p>
The department receives daily updates and regularly monitors the service recovery plan and a number of actions have been taken to improve the service.<\/p>
<\/p>"}
, "answeringMember" : {"_about" : "http://data.parliament.uk/members/4668", "label" : {"_value" : "Biography information for Rachel Maclean"}
}
, "answeringMemberConstituency" : {"_value" : "Redditch"}
, "answeringMemberPrinted" : {"_value" : "Rachel Maclean"}
, "dateOfAnswer" : {"_value" : "2023-07-13", "_datatype" : "dateTime"}
, "groupedQuestionUIN" : [{"_value" : "192859"}
, {"_value" : "192860"}
, {"_value" : "192861"}
, {"_value" : "192862"}
], "isMinisterialCorrection" : {"_value" : "false", "_datatype" : "boolean"}
, "questionFirstAnswered" : [{"_value" : "2023-07-13T16:38:01.107Z", "_datatype" : "dateTime"}
]}
, "answeringDeptId" : {"_value" : "211"}
, "answeringDeptShortName" : {"_value" : "Levelling Up, Housing and Communities"}
, "answeringDeptSortName" : {"_value" : "Levelling Up, Housing and Communities"}
, "date" : {"_value" : "2023-07-06", "_datatype" : "dateTime"}
, "hansardHeading" : {"_value" : "Help to Buy Scheme"}
, "houseId" : {"_value" : "1"}
, "legislature" : [{"_about" : "http://data.parliament.uk/terms/25259", "prefLabel" : {"_value" : "House of Commons"}
}
], "questionText" : "To ask the Secretary of State for Levelling Up, Housing and Communities, what steps she has taken to decrease the waiting time for individuals contacting Lenvi regarding Help to Buy Equity Loans.", "registeredInterest" : {"_value" : "false", "_datatype" : "boolean"}
, "tablingMember" : {"_about" : "http://data.parliament.uk/members/4389", "label" : {"_value" : "Biography information for Ruth Cadbury"}
}
, "tablingMemberConstituency" : {"_value" : "Brentford and Isleworth"}
, "tablingMemberPrinted" : [{"_value" : "Ruth Cadbury"}
], "uin" : "192863"}
, {"_about" : "http://data.parliament.uk/resources/1646332", "AnsweringBody" : [{"_value" : "Department for Levelling Up, Housing and Communities"}
], "answer" : {"_about" : "http://data.parliament.uk/resources/1646332/answer", "answerText" : {"_value" : "
Following a competitive tender at the end of our previous contract with Target, the service provision was awarded to Equinity Gateway Services, who have since rebranded to Lenvi, and who are international specialists in payments and technology-led services. Lenvi have now taken up provision of all Help to Buy customer service functions and will deliver service improvements for Help to Buy customers over the coming months.<\/p>
Help to Buy customers are required to pay off their equity loan if they wish to purchase another home, as they must not have interest in any other residential property whilst they have the equity loan. This is clearly set out in the homebuyers guide and Equity Mortgage Deed. If a customer would like to pay off their equity loan, they would first need to have their home professionally valued to ascertain its current market value.<\/p>
We recognise that those whose properties have building safety issues, such as unsafe exterior cladding, can present additional challenges in valuing. The process to get a valuation and redeem an equity loan for properties affected by cladding can be found on Lenvi, the loan administrator's, website<\/del>Gov.uk<\/ins>. We are aware that some customers are having difficulties finding a valuer prepared to value their properties. We have been working with the Homes England and Royal Institution of Chartered Surveyors (RICS) to try to find ways to help customers.<\/p>On December 6, the RICS published new valuation guidance for buildings 11 metres and above with cladding here<\/a>. This guidance reflects the leaseholder protections in the Building Safety Act which confirmed that those at fault, not blameless leaseholders, will be the ones to pay to fix unsafe cladding; and the solutions in place to fix buildings 11m+.<\/p>This new guidance will help to resolve difficulties in valuing properties where cladding is present.<\/p>
Our focus continues to be on helping customers to find a solution as quickly as possible, however we recognise that this has been difficult for a number of customers.<\/p>"}
, "answeringMember" : {"_about" : "http://data.parliament.uk/members/4668", "label" : {"_value" : "Biography information for Rachel Maclean"}
}
, "answeringMemberConstituency" : {"_value" : "Redditch"}
, "answeringMemberPrinted" : {"_value" : "Rachel Maclean"}
, "dateOfAnswer" : {"_value" : "2023-06-27", "_datatype" : "dateTime"}
, "isMinisterialCorrection" : {"_value" : "true", "_datatype" : "boolean"}
, "previousAnswerVersion" : {"_about" : "http://data.parliament.uk/resources/1646332/answer/previousversion/84026", "answeringMember" : {"_about" : "http://data.parliament.uk/members/4668", "label" : {"_value" : "Biography information for Rachel Maclean"}
}
, "answeringMemberConstituency" : {"_value" : "Redditch"}
, "answeringMemberPrinted" : {"_value" : "Rachel Maclean"}
}
, "questionFirstAnswered" : [{"_value" : "2023-06-27T12:10:11.017Z", "_datatype" : "dateTime"}
], "questionFirstMinisteriallyCorrected" : [{"_value" : "2023-07-03T10:47:57.39Z", "_datatype" : "dateTime"}
]}
, "answeringDeptId" : {"_value" : "211"}
, "answeringDeptShortName" : {"_value" : "Levelling Up, Housing and Communities"}
, "answeringDeptSortName" : {"_value" : "Levelling Up, Housing and Communities"}
, "date" : {"_value" : "2023-06-21", "_datatype" : "dateTime"}
, "hansardHeading" : {"_value" : "Help to Buy Scheme"}
, "houseId" : {"_value" : "1"}
, "legislature" : [{"_about" : "http://data.parliament.uk/terms/25259", "prefLabel" : {"_value" : "House of Commons"}
}
], "questionText" : "To ask the Secretary of State for Levelling Up, Housing and Communities, for what reasons Lenvi were appointed as the equity loan administrator for the Help to Buy: Equity Loan scheme.", "registeredInterest" : {"_value" : "false", "_datatype" : "boolean"}
, "tablingMember" : {"_about" : "http://data.parliament.uk/members/4389", "label" : {"_value" : "Biography information for Ruth Cadbury"}
}
, "tablingMemberConstituency" : {"_value" : "Brentford and Isleworth"}
, "tablingMemberPrinted" : [{"_value" : "Ruth Cadbury"}
], "uin" : "190575"}
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}