The Digital and Data Pay Framework is being revalorised to meet market trends for Digital and Data roles, ensuring the Government can attract the right talent for critical roles. It is an internal framework for government use that is not intended to be published externally to protect market sensitivities. 35 organisations have adopted the framework. This is shared directly with their Pay and Reward teams.<\/p>
<\/p>"} , "answeringMember" : {"_about" : "http://data.parliament.uk/members/4613", "label" : {"_value" : "Biography information for Alex Burghart"} } , "answeringMemberConstituency" : {"_value" : "Brentwood and Ongar"} , "answeringMemberPrinted" : {"_value" : "Alex Burghart"} , "dateOfAnswer" : {"_value" : "2024-04-17", "_datatype" : "dateTime"} , "isMinisterialCorrection" : {"_value" : "false", "_datatype" : "boolean"} , "questionFirstAnswered" : [{"_value" : "2024-04-17T21:00:57.813Z", "_datatype" : "dateTime"} ]} , "answeringDeptId" : {"_value" : "53"} , "answeringDeptShortName" : {"_value" : "Cabinet Office"} , "answeringDeptSortName" : {"_value" : "Cabinet Office"} , "date" : {"_value" : "2024-04-12", "_datatype" : "dateTime"} , "hansardHeading" : {"_value" : "Electronic Government"} , "houseId" : {"_value" : "1"} , "legislature" : [{"_about" : "http://data.parliament.uk/terms/25259", "prefLabel" : {"_value" : "House of Commons"} } ], "questionText" : "To ask the Minister for the Cabinet Office, with reference to the policy paper entitled Transforming for a digital future: 2022 to 2025 roadmap for digital and data, updated on 29 November 2023, whether he will publish the Government Digital and Data Pay Framework.", "registeredInterest" : {"_value" : "false", "_datatype" : "boolean"} , "tablingMember" : {"_about" : "http://data.parliament.uk/members/4244", "label" : {"_value" : "Biography information for Jonathan Ashworth"} } , "tablingMemberConstituency" : {"_value" : "Leicester South"} , "tablingMemberPrinted" : [{"_value" : "Jonathan Ashworth"} ], "uin" : "21046"} , {"_about" : "http://data.parliament.uk/resources/1699043", "AnsweringBody" : [{"_value" : "Cabinet Office"} ], "answer" : {"_about" : "http://data.parliament.uk/resources/1699043/answer", "answerText" : {"_value" : "
The GOV.UK One Login customer support centre went live on 31 October 2023. Between that date and 25 March 2024 (inclusive), it has handled a total of 21,623 support calls and managed 12,585 support requests via online forms and emails.<\/p>
<\/strong><\/p> From 16 April 2024, users will also have the option of using WebChat to seek support.<\/p> <\/strong><\/p> The public expects quick, secure and user-friendly access to government services. Previously, UK citizens and residents needed to grapple with multiple sign-in methods and identity verification routes when using government services online.<\/p> <\/strong><\/p> GOV.UK One Login is replacing these duplicative systems across government with a single account and identity checking system. This will make it easier for users to access the services they need, reduce costs to government, and provide stronger protections against fraud.<\/p> <\/p>"}
, "answeringMember" : {"_about" : "http://data.parliament.uk/members/4613", "label" : {"_value" : "Biography information for Alex Burghart"}
}
, "answeringMemberConstituency" : {"_value" : "Brentwood and Ongar"}
, "answeringMemberPrinted" : {"_value" : "Alex Burghart"}
, "dateOfAnswer" : {"_value" : "2024-04-15", "_datatype" : "dateTime"}
, "isMinisterialCorrection" : {"_value" : "false", "_datatype" : "boolean"}
, "questionFirstAnswered" : [{"_value" : "2024-04-15T16:52:45.457Z", "_datatype" : "dateTime"}
]}
, "answeringDeptId" : {"_value" : "53"}
, "answeringDeptShortName" : {"_value" : "Cabinet Office"}
, "answeringDeptSortName" : {"_value" : "Cabinet Office"}
, "date" : {"_value" : "2024-03-26", "_datatype" : "dateTime"}
, "hansardHeading" : {"_value" : "Electronic Government"}
, "houseId" : {"_value" : "1"}
, "legislature" : [{"_about" : "http://data.parliament.uk/terms/25259", "prefLabel" : {"_value" : "House of Commons"}
}
], "questionText" : "To ask the Minister for the Cabinet Office, how many people have contacted the gov.uk One Login customer support centre (a) by phone and (b) via the online contact form in the 2023-24 financial year.", "registeredInterest" : {"_value" : "false", "_datatype" : "boolean"}
, "tablingMember" : {"_about" : "http://data.parliament.uk/members/4244", "label" : {"_value" : "Biography information for Jonathan Ashworth"}
}
, "tablingMemberConstituency" : {"_value" : "Leicester South"}
, "tablingMemberPrinted" : [{"_value" : "Jonathan Ashworth"}
], "uin" : "20639"}
, {"_about" : "http://data.parliament.uk/resources/1699051", "AnsweringBody" : [{"_value" : "Cabinet Office"}
], "answer" : {"_about" : "http://data.parliament.uk/resources/1699051/answer", "answerText" : {"_value" : " GOV.UK One Login\u2019s customer support centre went live on 31 October 2023. The Government Digital Service has, as of 26 March 2024, spent £926,443 to set up and operate this contact centre.<\/p> <\/p> The public expects quick, secure and user-friendly access to government services. Previously, UK citizens and residents needed to grapple with multiple sign-in methods and identity verification routes when using government services online.<\/p> <\/p> GOV.UK One Login is replacing these duplicative systems across government with a single account and identity checking system. This will make it easier for users to access the services they need, reduce costs to government, and provide stronger protections against fraud.<\/p> <\/p>"}
, "answeringMember" : {"_about" : "http://data.parliament.uk/members/4613", "label" : {"_value" : "Biography information for Alex Burghart"}
}
, "answeringMemberConstituency" : {"_value" : "Brentwood and Ongar"}
, "answeringMemberPrinted" : {"_value" : "Alex Burghart"}
, "dateOfAnswer" : {"_value" : "2024-04-15", "_datatype" : "dateTime"}
, "isMinisterialCorrection" : {"_value" : "false", "_datatype" : "boolean"}
, "questionFirstAnswered" : [{"_value" : "2024-04-15T16:55:16.937Z", "_datatype" : "dateTime"}
]}
, "answeringDeptId" : {"_value" : "53"}
, "answeringDeptShortName" : {"_value" : "Cabinet Office"}
, "answeringDeptSortName" : {"_value" : "Cabinet Office"}
, "date" : {"_value" : "2024-03-26", "_datatype" : "dateTime"}
, "hansardHeading" : {"_value" : "Electronic Government"}
, "houseId" : {"_value" : "1"}
, "legislature" : [{"_about" : "http://data.parliament.uk/terms/25259", "prefLabel" : {"_value" : "House of Commons"}
}
], "questionText" : "To ask the Minister for the Cabinet Office, how much the Government has spent on the GOV.UK One Login customer support centre in the 2023-24 financial year, as of 26 March 2024.", "registeredInterest" : {"_value" : "false", "_datatype" : "boolean"}
, "tablingMember" : {"_about" : "http://data.parliament.uk/members/4244", "label" : {"_value" : "Biography information for Jonathan Ashworth"}
}
, "tablingMemberConstituency" : {"_value" : "Leicester South"}
, "tablingMemberPrinted" : [{"_value" : "Jonathan Ashworth"}
], "uin" : "20640"}
, {"_about" : "http://data.parliament.uk/resources/1682110", "AnsweringBody" : [{"_value" : "Cabinet Office"}
], "answer" : {"_about" : "http://data.parliament.uk/resources/1682110/answer", "answerText" : {"_value" : " Government Digital Service (GDS) tested an early prototype of a Large Language Model (LLM) powered chatbot (GOV.UK Chat) in December 2023. Feedback, and the quality of answers provided, were analysed from 200 users.<\/p> Nearly 70% of users found the prototype-generated responses to be useful and the answers were assessed to be accurate 80% of the time.<\/p> Before a customer can interact with HMRC online services we need to be confident that the customer has the right to do so and that customer data is suitably protected. Core tools that help HMRC to gain this confidence are:<\/p> <\/p> HMRC currently use Government Gateway and HMRC Identity Service for online authentication and identity verification respectively but are planning to migrate to a new service titled Gov.UK One Login.<\/p> <\/p> Gov.UK One Login is a cross-Government service being developed by Government Digital Service (GDS). The service aims to simplify access to all Government services by allowing a customer to prove their identity once and to then re-use that identity. This reduces the barrier created in requiring customers to prove their identity multiple times across different Government departments.<\/p> <\/p> Accessibility and inclusivity are a priority for the programme and GDS have a plan of activity to improve inclusion over time. Examples include:<\/p> <\/p> This intention to migrate to Gov.UK One Login as the cross-Government strategic solution means that HMRC will limit any activity to increase accessibility within Government Gateway and the internal HMRC identity verification services. This is due to the limited remaining window to gain benefit from improvements to those services and the need to avoid duplication of effort.<\/p>"}
, "answeringMember" : {"_about" : "http://data.parliament.uk/members/4726", "label" : {"_value" : "Biography information for Baroness Penn"}
}
, "answeringMemberPrinted" : {"_value" : "Baroness Penn"}
, "dateOfAnswer" : {"_value" : "2023-03-29", "_datatype" : "dateTime"}
, "isMinisterialCorrection" : {"_value" : "false", "_datatype" : "boolean"}
, "questionFirstAnswered" : [{"_value" : "2023-03-29T13:05:10.193Z", "_datatype" : "dateTime"}
]}
, "answeringDeptId" : {"_value" : "14"}
, "answeringDeptShortName" : {"_value" : "Treasury"}
, "answeringDeptSortName" : {"_value" : "Treasury"}
, "date" : {"_value" : "2023-03-20", "_datatype" : "dateTime"}
, "hansardHeading" : {"_value" : "Electronic Government"}
, "houseId" : {"_value" : "2"}
, "legislature" : [{"_about" : "http://data.parliament.uk/terms/25277", "prefLabel" : {"_value" : "House of Lords"}
}
], "questionText" : "To ask His Majesty's Government what plans they have to make the Government Gateway more accessible for new users.", "registeredInterest" : {"_value" : "false", "_datatype" : "boolean"}
, "tablingMember" : {"_about" : "http://data.parliament.uk/members/2492", "label" : {"_value" : "Biography information for Lord Lipsey"}
}
, "tablingMemberPrinted" : [{"_value" : "Lord Lipsey"}
], "uin" : "HL6633"}
, {"_about" : "http://data.parliament.uk/resources/1564627", "AnsweringBody" : [{"_value" : "Cabinet Office"}
], "answer" : {"_about" : "http://data.parliament.uk/resources/1564627/answer", "answerText" : {"_value" : " Government has committed to ensuring that assistance is always available for those who need it. All Government departments and agencies are required to be compliant with HMG\u2019s \u2018Service Standard\u2019 available at this link: https://www.gov.uk/service-manual/service-standard. Specifically, point 5 of the Service Standard requires that government services are accessible to all users, including disabled people, people with other legally protected characteristics, people who do not have access to the internet and those who lack the skills or confidence to use the internet. This includes being accessible to those without a mobile device. Compliance to this standard is measured through regular Service Assessments.<\/p> In addition, the Government Digital Service in the Cabinet Office runs GOV.UK Pay - a free service available to public sector organisations, enabling them to take card payments. The service includes a mail order and over the phone payment option.<\/p> <\/p>"}
, "answeringMember" : {"_about" : "http://data.parliament.uk/members/4507", "label" : {"_value" : "Biography information for Sir Jeremy Quin"}
}
, "answeringMemberConstituency" : {"_value" : "Horsham"}
, "answeringMemberPrinted" : {"_value" : "Jeremy Quin"}
, "dateOfAnswer" : {"_value" : "2023-01-11", "_datatype" : "dateTime"}
, "isMinisterialCorrection" : {"_value" : "false", "_datatype" : "boolean"}
, "questionFirstAnswered" : [{"_value" : "2023-01-11T15:16:54.943Z", "_datatype" : "dateTime"}
]}
, "answeringDeptId" : {"_value" : "53"}
, "answeringDeptShortName" : {"_value" : "Cabinet Office"}
, "answeringDeptSortName" : {"_value" : "Cabinet Office"}
, "date" : {"_value" : "2023-01-06", "_datatype" : "dateTime"}
, "hansardHeading" : {"_value" : "Electronic Government"}
, "houseId" : {"_value" : "1"}
, "legislature" : [{"_about" : "http://data.parliament.uk/terms/25259", "prefLabel" : {"_value" : "House of Commons"}
}
], "questionText" : "To ask the Minister for the Cabinet Office, whether his Department is taking steps to help ensure that people without access to online and mobile banking can make payments for services provided by Government (a) Departments and (b) agencies.", "registeredInterest" : {"_value" : "false", "_datatype" : "boolean"}
, "tablingMember" : {"_about" : "http://data.parliament.uk/members/1576", "label" : {"_value" : "Biography information for Mark Pritchard"}
}
, "tablingMemberConstituency" : {"_value" : "The Wrekin"}
, "tablingMemberPrinted" : [{"_value" : "Mark Pritchard"}
], "uin" : "117535"}
, {"_about" : "http://data.parliament.uk/resources/1403654", "AnsweringBody" : [{"_value" : "Cabinet Office"}
], "answer" : {"_about" : "http://data.parliament.uk/resources/1403654/answer", "answerText" : {"_value" : "
<\/strong>Ensuring the highest level of accuracy and efficiency is a priority, which is why the next phase of development and testing will focus on how to improve accuracy of the model and explore how users could best discover and use the service.
<\/strong><\/p>"}
, "answeringMember" : {"_about" : "http://data.parliament.uk/members/4613", "label" : {"_value" : "Biography information for Alex Burghart"}
}
, "answeringMemberConstituency" : {"_value" : "Brentwood and Ongar"}
, "answeringMemberPrinted" : {"_value" : "Alex Burghart"}
, "dateOfAnswer" : {"_value" : "2024-01-18", "_datatype" : "dateTime"}
, "isMinisterialCorrection" : {"_value" : "false", "_datatype" : "boolean"}
, "questionFirstAnswered" : [{"_value" : "2024-01-18T17:55:22.183Z", "_datatype" : "dateTime"}
]}
, "answeringDeptId" : {"_value" : "53"}
, "answeringDeptShortName" : {"_value" : "Cabinet Office"}
, "answeringDeptSortName" : {"_value" : "Cabinet Office"}
, "date" : {"_value" : "2024-01-15", "_datatype" : "dateTime"}
, "hansardHeading" : {"_value" : "Electronic Government"}
, "houseId" : {"_value" : "1"}
, "legislature" : [{"_about" : "http://data.parliament.uk/terms/25259", "prefLabel" : {"_value" : "House of Commons"}
}
], "questionText" : "To ask the Minister for the Cabinet Office, what assessment his Department has made of the effectiveness of the GOV.UK chat experiment.", "registeredInterest" : {"_value" : "false", "_datatype" : "boolean"}
, "tablingMember" : {"_about" : "http://data.parliament.uk/members/4505", "label" : {"_value" : "Biography information for Peter Kyle"}
}
, "tablingMemberConstituency" : {"_value" : "Hove"}
, "tablingMemberPrinted" : [{"_value" : "Peter Kyle"}
], "uin" : "9579"}
, {"_about" : "http://data.parliament.uk/resources/1605371", "AnsweringBody" : [{"_value" : "Treasury"}
], "answer" : {"_about" : "http://data.parliament.uk/resources/1605371/answer", "answerText" : {"_value" : "