https://www.gov.uk/government/collections/criminal-court-statistics<\/a> ).<\/p> <\/p>
Ineffective trial rates attributed to interpreter availability have been consistently low over the contracted period. Published statistics for ineffective trial rates show that a lack of interpreter was the reason for 0.4% of trials being relisted in the magistrates' court in 2012 reducing to 0.3% in 2014, and 0.1% in the Crown Court throughout the course of the contract.<\/p>
<\/p>
Robust contract monitoring and management arrangements were in place throughout the life of the CTI contract, including performance reporting and provision of comprehensive management information, monthly contract management meetings, and application of an improved performance management (key performance indicators and service credits) regime.<\/p>"}
, "answeringMember" : {"_about" : "http://data.parliament.uk/members/4137", "label" : {"_value" : "Biography information for Rory Stewart"}
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, "dateOfAnswer" : {"_value" : "2018-07-20", "_datatype" : "dateTime"}
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, "date" : {"_value" : "2018-07-12", "_datatype" : "dateTime"}
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], "questionText" : "To ask the Secretary of State for Justice, what (a) objectives and (b) milestones his Department set relating to the decision to tender all justice related interpretation services to Capita Translation and Interpreting between 2012 and 2016; and what assessment he has made of the (a) value for money for the public purse, (b) effect on the conduct of criminal trials and (c) extent to which those (i) objectives and (ii) milestones were met.", "registeredInterest" : {"_value" : "false", "_datatype" : "boolean"}
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, {"_about" : "http://data.parliament.uk/resources/60478", "AnsweringBody" : [{"_value" : "Ministry of Justice"}
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Capita TI only gets paid for completed bookings, so if it cannot supply an interpreter, it does not get paid. The Ministry of Justice manages service delivery and performance through a number of methods and remedies open to it under the contract. The Ministry is continually working with the supplier to improve performance delivery standards.<\/p>
Service credits can be imposed on Capita in line with the terms of the contract when performance falls below the contractual level of 98% success rate. This level was set to drive very high levels of performance.<\/p>
The service credit amounts for Jan 2012 \u2013 March 2014 is:<\/p>
<\/p>
£53,777.00<\/p>
<\/p>
The new interpreting contract was introduced to tackle the inefficiencies and inconsistencies in the previous system \u2014 and it has already saved taxpayers £15m in its first year. We have seen dramatic improvements over the life of the contract so far, with performance currently at 94% success rate, record numbers of bookings are now being made and fulfilled, and we continue to drive further improvement in performance.<\/p>"}
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, "answeringMemberPrinted" : {"_value" : "Mr Shailesh Vara"}
, "dateOfAnswer" : {"_value" : "2014-06-18", "_datatype" : "dateTime"}
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, "questionFirstAnswered" : [{"_value" : "2014-06-18T15:10:07.7933406Z", "_datatype" : "dateTime"}
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, "answeringDeptId" : {"_value" : "54"}
, "answeringDeptShortName" : {"_value" : "Justice"}
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, "date" : {"_value" : "2014-06-06", "_datatype" : "dateTime"}
, "hansardHeading" : {"_value" : "Capita: Translation Services"}
, "houseId" : {"_value" : "1"}
, "legislature" : [{"_about" : "http://data.parliament.uk/terms/25259", "prefLabel" : {"_value" : "House of Commons"}
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], "questionText" : "To ask the Secretary of State for Justice, what financial penalties have been incurred by Capita in relation to its contract for provision of language services since 31 October 2011.", "registeredInterest" : {"_value" : "false", "_datatype" : "boolean"}
, "tablingMember" : {"_about" : "http://data.parliament.uk/members/1577", "label" : {"_value" : "Biography information for Sadiq Khan"}
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