In accordance with the Statement of Requirements, COMPASS providers provide a confidential, yet auditable complaints service for service users of asylum accommodation. Where a Service User raises, or the provider becomes aware of, a prescribed complaint, the provider immediately reports any such complaints to the Home Office and where appropriate the police.<\/p>
The Home Office closely monitors provider performance, including complaints and incident reporting, at monthly contract management meetings. The recording of information concerning the reports made solely by service users of (a) anti-social, suspicious, criminal, threatening or harassing behaviour, (b) neglect, sexual harassment or exploitation and (c) domestic violence or concerns with safeguarding of children in each year is not however recorded on centrally collated statistical databases in manner that allows for data extraction and could only be obtained at disproportionate cost by examination of individual monthly records.<\/p>"} , "answeringMember" : {"_about" : "http://data.parliament.uk/members/1530", "label" : {"_value" : "Biography information for James Brokenshire"} } , "answeringMemberConstituency" : {"_value" : "Old Bexley and Sidcup"} , "answeringMemberPrinted" : {"_value" : "James Brokenshire"} , "dateOfAnswer" : {"_value" : "2016-06-16", "_datatype" : "dateTime"} , "isMinisterialCorrection" : {"_value" : "false", "_datatype" : "boolean"} , "questionFirstAnswered" : [{"_value" : "2016-06-16T16:53:56.377Z", "_datatype" : "dateTime"} ]} , "answeringDeptId" : {"_value" : "1"} , "answeringDeptShortName" : {"_value" : "Home Office"} , "answeringDeptSortName" : {"_value" : "Home Office"} , "date" : {"_value" : "2016-06-03", "_datatype" : "dateTime"} , "hansardHeading" : {"_value" : "Compass Contracts"} , "houseId" : {"_value" : "1"} , "legislature" : [{"_about" : "http://data.parliament.uk/terms/25259", "prefLabel" : {"_value" : "House of Commons"} } ], "questionText" : "To ask the Secretary of State for the Home Department, with reference to the Compass contracts for asylum accommodation and paragraphs 4.4.2.6 (b), (d) and (e) of the Compass Statement of requirements, how many reports were made by service users in each Compass region of (a) anti-social, suspicious, criminal, threatening or harassing behaviour, (b) neglect, sexual harassment or exploitation and (c) domestic violence or concerns with safeguarding of children in each year since 2013.", "registeredInterest" : {"_value" : "false", "_datatype" : "boolean"} , "tablingMember" : {"_about" : "http://data.parliament.uk/members/4393", "label" : {"_value" : "Biography information for Stuart C McDonald"} } , "tablingMemberConstituency" : {"_value" : "Cumbernauld, Kilsyth and Kirkintilloch East"} , "tablingMemberPrinted" : [{"_value" : "Stuart C. McDonald"} ], "uin" : "38986"} ], "itemsPerPage" : 10, "page" : 0, "startIndex" : 1, "totalResults" : 1, "type" : ["http://purl.org/linked-data/api/vocab#ListEndpoint", "http://purl.org/linked-data/api/vocab#Page"]} }