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The Government is committed to ensuring that everyone has affordable access to public services, whether online or offline.<\/p>

All new public services therefore must adhere to the Government Service Standards, which require Departments to provide a service that meets the needs of all users, across a range of channels. These channels include phone, paper, and face-to-face as options for both individuals or households that do not have access to the internet, or lack the confidence to use it.<\/p>

Service teams are required to provide evidence that their service meets these standards, as part of which they undertake rigorous user testing for both online and offline services.<\/p>

<\/p>"} , "answeringMember" : {"_about" : "http://data.parliament.uk/members/4613", "label" : {"_value" : "Biography information for Alex Burghart"} } , "answeringMemberConstituency" : {"_value" : "Brentwood and Ongar"} , "answeringMemberPrinted" : {"_value" : "Alex Burghart"} , "dateOfAnswer" : {"_value" : "2024-05-08", "_datatype" : "dateTime"} , "isMinisterialCorrection" : {"_value" : "false", "_datatype" : "boolean"} , "questionFirstAnswered" : [{"_value" : "2024-05-08T15:46:43.197Z", "_datatype" : "dateTime"} ]} , "answeringDeptId" : {"_value" : "53"} , "answeringDeptShortName" : {"_value" : "Cabinet Office"} , "answeringDeptSortName" : {"_value" : "Cabinet Office"} , "date" : {"_value" : "2024-04-29", "_datatype" : "dateTime"} , "hansardHeading" : {"_value" : "Public Sector: Internet"} , "houseId" : {"_value" : "1"} , "legislature" : [{"_about" : "http://data.parliament.uk/terms/25259", "prefLabel" : {"_value" : "House of Commons"} } ], "questionText" : "To ask the Minister for the Cabinet Office, what plans his Department has to help ensure that public services are available to (a) individuals and (b) households without internet access.", "registeredInterest" : {"_value" : "false", "_datatype" : "boolean"} , "tablingMember" : {"_about" : "http://data.parliament.uk/members/473", "label" : {"_value" : "Biography information for Sir Mark Hendrick"} } , "tablingMemberConstituency" : {"_value" : "Preston"} , "tablingMemberPrinted" : [{"_value" : "Sir Mark Hendrick"} ], "uin" : "23995"} ], "itemsPerPage" : 10, "page" : 0, "startIndex" : 1, "totalResults" : 1, "type" : ["http://purl.org/linked-data/api/vocab#ListEndpoint", "http://purl.org/linked-data/api/vocab#Page"]} }