Universal Credit is a 24 hour, seven day a week digital service that allows claimants to check their Universal Credit benefit payments, notify us of changes and record notes via an online journal facility. We also see claimants regularly face-to-face in jobcentres and they can contact us via the telephone outside of these appointments. In addition, this summer we introduced a new approach where established claimants who call the Universal Credit helpline are connected directly to the person or team who are dealing with the case.<\/p>
<\/p>
The average waiting time for a person calling the Universal Credit Full Service helpline in the month of October 2018 was 3 minutes and 58 seconds.<\/p>
<\/p>
Our Average Speed of Answer (ASA) measure is the average customer wait time from the point of entering a queue to connection to an agent. This excludes any time spent in pre-queue messaging and any wait time for calls ultimately abandoned by callers prior to answer.<\/p>
<\/p>
Notes:<\/p>
<\/p>
Data Source: BT - OPMIS and Historical Management Information (GI2 \u2013 HMI)<\/p>
Outsourced partner data is included.<\/p>
The data supplied is derived from unpublished management information, which was collected for internal Departmental use only and has not been quality assured to National Statistics or Official Statistics publication standard. The data should therefore be treated with caution.<\/p>
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We have provided for a time-limited implementation period precisely to give businesses and citizens certainty. This means that common rules will remain in place until the end of the period, allowing businesses to trade on the same terms as now up until the end of 2020.<\/p>
It takes on average two years for significant new rules to pass through the EU, and it is therefore very unlikely that significant legislation will pass during the implementation period.<\/p>
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Article 129 of the Withdrawal Agreement sets out how the UK and EU should cooperate under the European Union\u2019s External Action, including in international organisations, during the Implementation Period. It applies to all international organisations where the UK and EU are actors. This includes the UN and its agencies, and other international bodies, such as OECD and OSCE. The UK will remain an active and effective international player. We will continue to have a strong independent voice in the UN as a P5 member, and across a range of other UN bodies, agencies and in other international fora. The Withdrawal Agreement will not change this position.<\/p>
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