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Ofcom, the UK Regulator for Telecoms, oversees the General Conditions of Entitlement (GCEs), the rules under which Telecoms companies must operate in the UK. GC 9.6 provides consumer protection in the event of mid-contract variations. Under GC 9.6, providers must give customers notice of contract modifications (e.g. price rises) likely to cause \u2018material detriment\u2019 to them and the right to exit the contract without penalty in response. Ofcom published guidance at the start of this year clarifying these rules and further enabling competition in the market to deliver a choice of competitive tariffs for the consumer in the UK.
Major telecoms companies have also agreed to work with the Government and Ofcom on ways to improve transparency in contracts in line with the principles underpinning the Ofcom guidance. The Government and the Regulator will continue to work with the industry to promote further ways of ensuring that consumers have the best possible information to help them make informed choices about the communications services they purchase.<\/p>"} , "answeringMember" : {"_about" : "http://data.parliament.uk/members/4161", "label" : {"_value" : "Biography information for Lord Gardiner of Kimble"} } , "answeringMemberPrinted" : {"_value" : "Lord Gardiner of Kimble"} , "dateOfAnswer" : {"_value" : "2014-12-11", "_datatype" : "dateTime"} , "isMinisterialCorrection" : {"_value" : "false", "_datatype" : "boolean"} , "questionFirstAnswered" : [{"_value" : "2014-12-11T16:23:28.013Z", "_datatype" : "dateTime"} ]} , "answeringDeptId" : {"_value" : "10"} , "answeringDeptShortName" : {"_value" : "Culture, Media and Sport"} , "answeringDeptSortName" : {"_value" : "Culture, Media and Sport"} , "date" : {"_value" : "2014-12-05", "_datatype" : "dateTime"} , "hansardHeading" : {"_value" : "Mobile Phones"} , "houseId" : {"_value" : "2"} , "legislature" : [{"_about" : "http://data.parliament.uk/terms/25277", "prefLabel" : {"_value" : "House of Lords"} } ], "questionText" : "To ask Her Majesty\u2019s Government what action they are taking to ensure people are not trapped in unfair mobile phone contracts.", "registeredInterest" : {"_value" : "false", "_datatype" : "boolean"} , "tablingMember" : {"_about" : "http://data.parliament.uk/members/4153", "label" : {"_value" : "Biography information for Lord Kennedy of Southwark"} } , "tablingMemberPrinted" : [{"_value" : "Lord Kennedy of Southwark"} ], "uin" : "HL3468"} ], "itemsPerPage" : 10, "page" : 0, "startIndex" : 1, "totalResults" : 1, "type" : ["http://purl.org/linked-data/api/vocab#ListEndpoint", "http://purl.org/linked-data/api/vocab#Page"]} }