In 2015, the UK\u2019s independent communications regulator (Ofcom), extended the use of a Gaining Provider Led (GPL) switching process for consumers (including small businesses with up to ten employees) switching their landline and/or broadband provider across the Openreach network, where the majority of these switches take place. These rules specify a minimum switching period of 10 working days, before a customer\u2019s order can be activated.<\/p>
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Ofcom does not hold comparable data on the time it takes business and domestic customers to switch.<\/p>"} , "answeringMember" : {"_about" : "http://data.parliament.uk/members/4247", "label" : {"_value" : "Biography information for Lord Ashton of Hyde"} } , "answeringMemberPrinted" : {"_value" : "Lord Ashton of Hyde"} , "dateOfAnswer" : {"_value" : "2018-04-16", "_datatype" : "dateTime"} , "isMinisterialCorrection" : {"_value" : "false", "_datatype" : "boolean"} , "questionFirstAnswered" : [{"_value" : "2018-04-16T11:39:07.323Z", "_datatype" : "dateTime"} ]} , "answeringDeptId" : {"_value" : "10"} , "answeringDeptShortName" : {"_value" : "Digital, Culture, Media and Sport"} , "answeringDeptSortName" : {"_value" : "Digital, Culture, Media and Sport"} , "date" : {"_value" : "2018-03-29", "_datatype" : "dateTime"} , "hansardHeading" : {"_value" : "Business: Telecommunications"} , "houseId" : {"_value" : "2"} , "legislature" : [{"_about" : "http://data.parliament.uk/terms/25277", "prefLabel" : {"_value" : "House of Lords"} } ], "questionText" : "To ask Her Majesty's Government what is the average time taken for businesses with more than one telephone line to switch provider; and how this compares to the time taken for domestic customers to switch providers.", "registeredInterest" : {"_value" : "false", "_datatype" : "boolean"} , "tablingMember" : {"_about" : "http://data.parliament.uk/members/4322", "label" : {"_value" : "Biography information for Lord Fox"} } , "tablingMemberPrinted" : [{"_value" : "Lord Fox"} ], "uin" : "HL6799"} , {"_about" : "http://data.parliament.uk/resources/874580", "AnsweringBody" : [{"_value" : "Department for Digital, Culture, Media and Sport"} ], "answer" : {"_about" : "http://data.parliament.uk/resources/874580/answer", "answerText" : {"_value" : "
Ofcom, the independent communications regulator, have recently reviewed the voice only (fixed telephony) market. They found that there are some competitiveness issues in this market which have arisen due to a large majority of consumers moving to voice and broadband packages, and as a result major communications providers withdrawing from the voice only market,limiting consumer choice. Ofcom found that the consumers remaining in the voice only market are largely unengaged, with average contracts lasting over 20 years and is therefore working with the largest provider of voice only services (BT), to explore how communications with these consumers could improve their engagement.<\/p>
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Switching issues within the voice only business market mainly relate to the process of porting numbers, which is the ability to retain telephone numbers as you move to a new communications provider. The Office of the Telecommunications Adjudicator is independent from Ofcom and industry, and is leading discussions on how to improve porting arrangements. Further details about its role can be viewed at: http://www.offta.org.uk.<\/p>"} , "answeringMember" : {"_about" : "http://data.parliament.uk/members/4247", "label" : {"_value" : "Biography information for Lord Ashton of Hyde"} } , "answeringMemberPrinted" : {"_value" : "Lord Ashton of Hyde"} , "dateOfAnswer" : {"_value" : "2018-04-16", "_datatype" : "dateTime"} , "isMinisterialCorrection" : {"_value" : "false", "_datatype" : "boolean"} , "questionFirstAnswered" : [{"_value" : "2018-04-16T11:40:34.533Z", "_datatype" : "dateTime"} ]} , "answeringDeptId" : {"_value" : "10"} , "answeringDeptShortName" : {"_value" : "Digital, Culture, Media and Sport"} , "answeringDeptSortName" : {"_value" : "Digital, Culture, Media and Sport"} , "date" : {"_value" : "2018-03-29", "_datatype" : "dateTime"} , "hansardHeading" : {"_value" : "Telecommunications: Competition"} , "houseId" : {"_value" : "2"} , "legislature" : [{"_about" : "http://data.parliament.uk/terms/25277", "prefLabel" : {"_value" : "House of Lords"} } ], "questionText" : "To ask Her Majesty's Government what assessment they have made of the impact of problems switching fixed telephony provider on the competitiveness of the fixed voice market in the UK.", "registeredInterest" : {"_value" : "false", "_datatype" : "boolean"} , "tablingMember" : {"_about" : "http://data.parliament.uk/members/4322", "label" : {"_value" : "Biography information for Lord Fox"} } , "tablingMemberPrinted" : [{"_value" : "Lord Fox"} ], "uin" : "HL6800"} , {"_about" : "http://data.parliament.uk/resources/874778", "AnsweringBody" : [{"_value" : "Department for Digital, Culture, Media and Sport"} ], "answer" : {"_about" : "http://data.parliament.uk/resources/874778/answer", "answerText" : {"_value" : "
DCMS has made over £1 billion funding available for the National Citizen Service over this parliament to ensure every young person who wants to take part is able to. The NCS Trust strives to ensure young people from all backgrounds are able to participate - in Summer 2016, 17% of NCS participants were eligible for Free School Meals (compared to 8% in the general population).<\/p>
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DCMS is carefully considering the recommendations made by the recently published independent Review of Full Time Social Action by Young People and will respond in due course.<\/p>"} , "answeringMember" : {"_about" : "http://data.parliament.uk/members/3950", "label" : {"_value" : "Biography information for Dame Tracey Crouch"} } , "answeringMemberConstituency" : {"_value" : "Chatham and Aylesford"} , "answeringMemberPrinted" : {"_value" : "Tracey Crouch"} , "dateOfAnswer" : {"_value" : "2018-04-16", "_datatype" : "dateTime"} , "isMinisterialCorrection" : {"_value" : "false", "_datatype" : "boolean"} , "questionFirstAnswered" : [{"_value" : "2018-04-16T16:04:06.147Z", "_datatype" : "dateTime"} ]} , "answeringDeptId" : {"_value" : "10"} , "answeringDeptShortName" : {"_value" : "Digital, Culture, Media and Sport"} , "answeringDeptSortName" : {"_value" : "Digital, Culture, Media and Sport"} , "date" : {"_value" : "2018-03-29", "_datatype" : "dateTime"} , "hansardHeading" : {"_value" : "Voluntary Work: Young People"} , "houseId" : {"_value" : "1"} , "legislature" : [{"_about" : "http://data.parliament.uk/terms/25259", "prefLabel" : {"_value" : "House of Commons"} } ], "questionText" : "To ask the Secretary of State for Digital, Culture, Media and Sport, what steps his Department has taken to improve access to participation in (a) the National Citizen Service and (b) full-time social action projects.", "registeredInterest" : {"_value" : "false", "_datatype" : "boolean"} , "tablingMember" : {"_about" : "http://data.parliament.uk/members/4663", "label" : {"_value" : "Biography information for Ben Bradley"} } , "tablingMemberConstituency" : {"_value" : "Mansfield"} , "tablingMemberPrinted" : [{"_value" : "Ben Bradley"} ], "uin" : "135079"} , {"_about" : "http://data.parliament.uk/resources/874810", "AnsweringBody" : [{"_value" : "Department for Digital, Culture, Media and Sport"} ], "answer" : {"_about" : "http://data.parliament.uk/resources/874810/answer", "answerText" : {"_value" : "
To date, DCMS, through the Life Chances Fund, has committed funding of up to £10 million to four projects that combat drug and alcohol dependency \u2013 this is in addition to funding from 23 local commissioners, who will provide £27 million to the four projects. DCMS has worked closely with Public Health England to ensure that projects are integrated into the wider care landscape.<\/p>"} , "answeringMember" : {"_about" : "http://data.parliament.uk/members/3950", "label" : {"_value" : "Biography information for Dame Tracey Crouch"} } , "answeringMemberConstituency" : {"_value" : "Chatham and Aylesford"} , "answeringMemberPrinted" : {"_value" : "Tracey Crouch"} , "dateOfAnswer" : {"_value" : "2018-04-16", "_datatype" : "dateTime"} , "isMinisterialCorrection" : {"_value" : "false", "_datatype" : "boolean"} , "questionFirstAnswered" : [{"_value" : "2018-04-16T16:02:41.057Z", "_datatype" : "dateTime"} ]} , "answeringDeptId" : {"_value" : "10"} , "answeringDeptShortName" : {"_value" : "Digital, Culture, Media and Sport"} , "answeringDeptSortName" : {"_value" : "Digital, Culture, Media and Sport"} , "date" : {"_value" : "2018-03-29", "_datatype" : "dateTime"} , "hansardHeading" : {"_value" : "Department for Digital, Culture, Media and Sport: Mental Health"} , "houseId" : {"_value" : "1"} , "legislature" : [{"_about" : "http://data.parliament.uk/terms/25259", "prefLabel" : {"_value" : "House of Commons"} } ], "questionText" : "To ask the Secretary of State for Digital, Culture, Media and Sport, what progress his Department has made in implementing recommendation 4 of the Five Year Forward View for Mental Health.", "registeredInterest" : {"_value" : "false", "_datatype" : "boolean"} , "tablingMember" : {"_about" : "http://data.parliament.uk/members/4036", "label" : {"_value" : "Biography information for Luciana Berger"} } , "tablingMemberConstituency" : {"_value" : "Liverpool, Wavertree"} , "tablingMemberPrinted" : [{"_value" : "Luciana Berger"} ], "uin" : "135111"} ], "itemsPerPage" : 10, "page" : 0, "startIndex" : 1, "totalResults" : 4, "type" : ["http://purl.org/linked-data/api/vocab#ListEndpoint", "http://purl.org/linked-data/api/vocab#Page"]} }