Every customer who enters Govan Jobcentre is offered and can receive a personalised assisted service to use the customer access terminals regardless of the reason why they have come to the Jobcentre.<\/p>
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Support is given in a number of ways, dependant on the needs of the customer and tailored to their needs. For example, this can be one-to-one support from the customer\u2019s named Work Coach or from the Service Delivery Coach, who will assist them with all forms of job searching, job application completion and creating and improving their CVs. This can also include 1-2-1 customer coaching at the Jobcentre\u2019s customer computers. This supports customers gaining basic digital skills or improving their existing digital capability, enabling them to widen their job search and tailor their CVs to a wider range of vacancies.<\/p>
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Support at the customer computers can also be in the form of group sessions, where our Service Delivery Coaches coach customers to create an e-mail account, set up a Universal Job match account, produce a quality CV or register with a variety of recruitment websites. Our Service Delivery Coaches use a \u201cShow and Tell\u201d approach to building the digital skills customers require, where the customer is coached with the aim of them becoming confident in their digital skills and self-sufficient in their use of digital to complete job searches.<\/p>
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Customers with little or no IT skills are encouraged to attend the Jobcentre on a regular basis to practice and consolidate their learning using the customer computers. Customers can apply for vacancies with full support provided by their Jobcentre Work Coaches and Service Delivery Coaches. Customers who do not have access at home to a computer or other suitable device are also actively encouraged to attend the Jobcentre daily to carry out their Job search activities.<\/p>"} , "answeringMember" : {"_about" : "http://data.parliament.uk/members/3969", "label" : {"_value" : "Biography information for Damian Hinds"} } , "answeringMemberConstituency" : {"_value" : "East Hampshire"} , "answeringMemberPrinted" : {"_value" : "Damian Hinds"} , "dateOfAnswer" : {"_value" : "2017-07-10", "_datatype" : "dateTime"} , "isMinisterialCorrection" : {"_value" : "false", "_datatype" : "boolean"} , "questionFirstAnswered" : [{"_value" : "2017-07-10T11:25:10.053Z", "_datatype" : "dateTime"} ]} , "answeringDeptId" : {"_value" : "29"} , "answeringDeptShortName" : {"_value" : "Work and Pensions"} , "answeringDeptSortName" : {"_value" : "Work and Pensions"} , "date" : {"_value" : "2017-07-04", "_datatype" : "dateTime"} , "hansardHeading" : {"_value" : "Jobcentres: Glasgow"} , "houseId" : {"_value" : "1"} , "legislature" : [{"_about" : "http://data.parliament.uk/terms/25259", "prefLabel" : {"_value" : "House of Commons"} } ], "questionText" : "To ask the Secretary of State for Work and Pensions, how many customers have been provided with an assisted service for additional support to use the 16 customer access terminals in Glasgow South West constituency in the last 12 months.", "registeredInterest" : {"_value" : "false", "_datatype" : "boolean"} , "tablingMember" : {"_about" : "http://data.parliament.uk/members/4463", "label" : {"_value" : "Biography information for Chris Stephens"} } , "tablingMemberConstituency" : {"_value" : "Glasgow South West"} , "tablingMemberPrinted" : [{"_value" : "Chris Stephens"} ], "uin" : "2934"} ], "itemsPerPage" : 10, "page" : 0, "startIndex" : 1, "totalResults" : 1, "type" : ["http://purl.org/linked-data/api/vocab#ListEndpoint", "http://purl.org/linked-data/api/vocab#Page"]} }