{ "format" : "linked-data-api", "version" : "0.2", "result" : {"_about" : "https://eldaddp.azurewebsites.net/answeredquestions.text?answer.answeringMemberPrinted=Mr+Shailesh+Vara&hansardHeading=Capita%3A+Translation+Services&max-answer.dateOfAnswer=2014-10-27", "definition" : "https://eldaddp.azurewebsites.net/meta/answeredquestions.text?answer.answeringMemberPrinted=Mr+Shailesh+Vara&hansardHeading=Capita%3A+Translation+Services&max-answer.dateOfAnswer=2014-10-27", "extendedMetadataVersion" : "https://eldaddp.azurewebsites.net/answeredquestions.text?_metadata=all&answer.answeringMemberPrinted=Mr+Shailesh+Vara&hansardHeading=Capita%3A+Translation+Services&max-answer.dateOfAnswer=2014-10-27", "first" : "https://eldaddp.azurewebsites.net/answeredquestions.text?_page=0&answer.answeringMemberPrinted=Mr+Shailesh+Vara&hansardHeading=Capita%3A+Translation+Services&max-answer.dateOfAnswer=2014-10-27", "hasPart" : "https://eldaddp.azurewebsites.net/answeredquestions.text?answer.answeringMemberPrinted=Mr+Shailesh+Vara&hansardHeading=Capita%3A+Translation+Services&max-answer.dateOfAnswer=2014-10-27", "isPartOf" : "https://eldaddp.azurewebsites.net/answeredquestions.text?answer.answeringMemberPrinted=Mr+Shailesh+Vara&hansardHeading=Capita%3A+Translation+Services&max-answer.dateOfAnswer=2014-10-27", "items" : [{"_about" : "http://data.parliament.uk/resources/60478", "AnsweringBody" : [{"_value" : "Ministry of Justice"}
      ], "answer" : {"_about" : "http://data.parliament.uk/resources/60478/answer", "answerText" : {"_value" : "<p /> <p /> <p>Capita TI only gets paid for completed bookings, so if it cannot supply an interpreter, it does not get paid. The Ministry of Justice manages service delivery and performance through a number of methods and remedies open to it under the contract. The Ministry is continually working with the supplier to improve performance delivery standards.<\/p><p>Service credits can be imposed on Capita in line with the terms of the contract when performance falls below the contractual level of 98% success rate. This level was set to drive very high levels of performance.<\/p><p>The service credit amounts for Jan 2012 \u2013 March 2014 is:<\/p><p> <\/p><p>£53,777.00<\/p><p> <\/p><p>The new interpreting contract was introduced to tackle the inefficiencies and inconsistencies in the previous system \u2014 and it has already saved taxpayers £15m in its first year. We have seen dramatic improvements over the life of the contract so far, with performance currently at 94% success rate, record numbers of bookings are now being made and fulfilled, and we continue to drive further improvement in performance.<\/p>"}
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      ], "questionText" : "To ask the Secretary of State for Justice, what financial penalties have been incurred by Capita in relation to its contract for provision of language services since 31 October 2011.", "registeredInterest" : {"_value" : "false", "_datatype" : "boolean"}
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