{ "format" : "linked-data-api", "version" : "0.2", "result" : {"_about" : "https://eldaddp.azurewebsites.net/answeredquestions.text?AnsweringBody.=Department+for+Work+and+Pensions&max-dateTabled=2021-07-14", "definition" : "https://eldaddp.azurewebsites.net/meta/answeredquestions.text?AnsweringBody.=Department+for+Work+and+Pensions&max-dateTabled=2021-07-14", "extendedMetadataVersion" : "https://eldaddp.azurewebsites.net/answeredquestions.text?AnsweringBody.=Department+for+Work+and+Pensions&max-dateTabled=2021-07-14&_metadata=all", "first" : "https://eldaddp.azurewebsites.net/answeredquestions.text?_page=0&AnsweringBody.=Department+for+Work+and+Pensions&max-dateTabled=2021-07-14", "hasPart" : "https://eldaddp.azurewebsites.net/answeredquestions.text?AnsweringBody.=Department+for+Work+and+Pensions&max-dateTabled=2021-07-14", "isPartOf" : "https://eldaddp.azurewebsites.net/answeredquestions.text?AnsweringBody.=Department+for+Work+and+Pensions&max-dateTabled=2021-07-14", "items" : [{"_about" : "http://data.parliament.uk/resources/1346748", "AnsweringBody" : [{"_value" : "Department for Work and Pensions"} ], "answer" : {"_about" : "http://data.parliament.uk/resources/1346748/answer", "answerText" : {"_value" : "
As of 14 July 2021 there were 14 child support cases awaiting preliminary screening, which equates to 1.3% of all current child support cases held.<\/p>
<\/p>
Data on the average time it took to complete preliminary screening and register cases in the last calendar year is not recorded. The Independent Case Examiner (ICE) office aims to complete this preliminary screening and register the case within two working days.<\/p>
<\/p>
The cases that reach the ICE are the most complex and usually require investigation. Complainants are kept updated about the timings involved with their case and the vast majority are satisfied with the service they receive. Of the cases held on 14 July 2021, there were 824 cases awaiting allocation to an investigator, which equates to 40% of cases held.<\/p>
<\/p>
The average time taken from complaint acceptance date to allocation to an investigation case manager in all ICE cases is 64.6 weeks.<\/p>
<\/p>
The ICE office currently has 44 (42.06 FTE) investigators. A further 5 investigators have recently been recruited and are due to be post in August and September. Investigators hold between 7 and 11 cases at any given time, depending on complexity.<\/p>
<\/p>
Investigators have a case holding of between 7 and 11 cases at any given time (depending on complexity) and there is an expectation they will pass between 27 and 42 cases (again depending on complexity) through for the ICE to consider.<\/p>
<\/p>"} , "answeringMember" : {"_about" : "http://data.parliament.uk/members/4142", "label" : {"_value" : "Biography information for Guy Opperman"} } , "answeringMemberConstituency" : {"_value" : "Hexham"} , "answeringMemberPrinted" : {"_value" : "Guy Opperman"} , "dateOfAnswer" : {"_value" : "2021-07-19", "_datatype" : "dateTime"} , "groupedQuestionUIN" : [{"_value" : "33262"} , {"_value" : "33263"} , {"_value" : "33264"} ], "isMinisterialCorrection" : {"_value" : "false", "_datatype" : "boolean"} , "questionFirstAnswered" : [{"_value" : "2021-07-19T13:28:34.397Z", "_datatype" : "dateTime"} ]} , "answeringDeptId" : {"_value" : "29"} , "answeringDeptShortName" : {"_value" : "Work and Pensions"} , "answeringDeptSortName" : {"_value" : "Work and Pensions"} , "date" : {"_value" : "2021-07-14", "_datatype" : "dateTime"} , "hansardHeading" : {"_value" : "Children: Maintenance"} , "houseId" : {"_value" : "1"} , "legislature" : [{"_about" : "http://data.parliament.uk/terms/25259", "prefLabel" : {"_value" : "House of Commons"} } ], "questionText" : "To ask the Secretary of State for Work and Pensions, how many and what proportion of child support cases received by the Independent Case Examiner are awaiting a preliminary screening as of 14 July 2021.", "registeredInterest" : {"_value" : "false", "_datatype" : "boolean"} , "tablingMember" : {"_about" : "http://data.parliament.uk/members/4471", "label" : {"_value" : "Biography information for Rachael Maskell"} } , "tablingMemberConstituency" : {"_value" : "York Central"} , "tablingMemberPrinted" : [{"_value" : "Rachael Maskell"} ], "uin" : "33261"} , {"_about" : "http://data.parliament.uk/resources/1346749", "AnsweringBody" : [{"_value" : "Department for Work and Pensions"} ], "answer" : {"_about" : "http://data.parliament.uk/resources/1346749/answer", "answerText" : {"_value" : "
As of 14 July 2021 there were 14 child support cases awaiting preliminary screening, which equates to 1.3% of all current child support cases held.<\/p>
<\/p>
Data on the average time it took to complete preliminary screening and register cases in the last calendar year is not recorded. The Independent Case Examiner (ICE) office aims to complete this preliminary screening and register the case within two working days.<\/p>
<\/p>
The cases that reach the ICE are the most complex and usually require investigation. Complainants are kept updated about the timings involved with their case and the vast majority are satisfied with the service they receive. Of the cases held on 14 July 2021, there were 824 cases awaiting allocation to an investigator, which equates to 40% of cases held.<\/p>
<\/p>
The average time taken from complaint acceptance date to allocation to an investigation case manager in all ICE cases is 64.6 weeks.<\/p>
<\/p>
The ICE office currently has 44 (42.06 FTE) investigators. A further 5 investigators have recently been recruited and are due to be post in August and September. Investigators hold between 7 and 11 cases at any given time, depending on complexity.<\/p>
<\/p>
Investigators have a case holding of between 7 and 11 cases at any given time (depending on complexity) and there is an expectation they will pass between 27 and 42 cases (again depending on complexity) through for the ICE to consider.<\/p>
<\/p>"} , "answeringMember" : {"_about" : "http://data.parliament.uk/members/4142", "label" : {"_value" : "Biography information for Guy Opperman"} } , "answeringMemberConstituency" : {"_value" : "Hexham"} , "answeringMemberPrinted" : {"_value" : "Guy Opperman"} , "dateOfAnswer" : {"_value" : "2021-07-19", "_datatype" : "dateTime"} , "groupedQuestionUIN" : [{"_value" : "33261"} , {"_value" : "33263"} , {"_value" : "33264"} ], "isMinisterialCorrection" : {"_value" : "false", "_datatype" : "boolean"} , "questionFirstAnswered" : [{"_value" : "2021-07-19T13:28:34.46Z", "_datatype" : "dateTime"} ]} , "answeringDeptId" : {"_value" : "29"} , "answeringDeptShortName" : {"_value" : "Work and Pensions"} , "answeringDeptSortName" : {"_value" : "Work and Pensions"} , "date" : {"_value" : "2021-07-14", "_datatype" : "dateTime"} , "hansardHeading" : {"_value" : "Children: Maintenance"} , "houseId" : {"_value" : "1"} , "legislature" : [{"_about" : "http://data.parliament.uk/terms/25259", "prefLabel" : {"_value" : "House of Commons"} } ], "questionText" : "To ask the Secretary of State for Work and Pensions, what the average time taken was for a child support case received by the Independent Case Examiner to undergo a preliminary screening in the last calendar year.", "registeredInterest" : {"_value" : "false", "_datatype" : "boolean"} , "tablingMember" : {"_about" : "http://data.parliament.uk/members/4471", "label" : {"_value" : "Biography information for Rachael Maskell"} } , "tablingMemberConstituency" : {"_value" : "York Central"} , "tablingMemberPrinted" : [{"_value" : "Rachael Maskell"} ], "uin" : "33262"} , {"_about" : "http://data.parliament.uk/resources/1346750", "AnsweringBody" : [{"_value" : "Department for Work and Pensions"} ], "answer" : {"_about" : "http://data.parliament.uk/resources/1346750/answer", "answerText" : {"_value" : "
As of 14 July 2021 there were 14 child support cases awaiting preliminary screening, which equates to 1.3% of all current child support cases held.<\/p>
<\/p>
Data on the average time it took to complete preliminary screening and register cases in the last calendar year is not recorded. The Independent Case Examiner (ICE) office aims to complete this preliminary screening and register the case within two working days.<\/p>
<\/p>
The cases that reach the ICE are the most complex and usually require investigation. Complainants are kept updated about the timings involved with their case and the vast majority are satisfied with the service they receive. Of the cases held on 14 July 2021, there were 824 cases awaiting allocation to an investigator, which equates to 40% of cases held.<\/p>
<\/p>
The average time taken from complaint acceptance date to allocation to an investigation case manager in all ICE cases is 64.6 weeks.<\/p>
<\/p>
The ICE office currently has 44 (42.06 FTE) investigators. A further 5 investigators have recently been recruited and are due to be post in August and September. Investigators hold between 7 and 11 cases at any given time, depending on complexity.<\/p>
<\/p>
Investigators have a case holding of between 7 and 11 cases at any given time (depending on complexity) and there is an expectation they will pass between 27 and 42 cases (again depending on complexity) through for the ICE to consider.<\/p>
<\/p>"} , "answeringMember" : {"_about" : "http://data.parliament.uk/members/4142", "label" : {"_value" : "Biography information for Guy Opperman"} } , "answeringMemberConstituency" : {"_value" : "Hexham"} , "answeringMemberPrinted" : {"_value" : "Guy Opperman"} , "dateOfAnswer" : {"_value" : "2021-07-19", "_datatype" : "dateTime"} , "groupedQuestionUIN" : [{"_value" : "33261"} , {"_value" : "33262"} , {"_value" : "33264"} ], "isMinisterialCorrection" : {"_value" : "false", "_datatype" : "boolean"} , "questionFirstAnswered" : [{"_value" : "2021-07-19T13:28:34.507Z", "_datatype" : "dateTime"} ]} , "answeringDeptId" : {"_value" : "29"} , "answeringDeptShortName" : {"_value" : "Work and Pensions"} , "answeringDeptSortName" : {"_value" : "Work and Pensions"} , "date" : {"_value" : "2021-07-14", "_datatype" : "dateTime"} , "hansardHeading" : {"_value" : "Independent Case Examiner"} , "houseId" : {"_value" : "1"} , "legislature" : [{"_about" : "http://data.parliament.uk/terms/25259", "prefLabel" : {"_value" : "House of Commons"} } ], "questionText" : "To ask the Secretary of State for Work and Pensions, how many and what proportion of cases received by the Independent Case Examiner are waiting to be assigned to an investigator as at 14 July 2021; and what the average time taken is before an investigator has been appointed to a case in the most recent period for which figures are available.", "registeredInterest" : {"_value" : "false", "_datatype" : "boolean"} , "tablingMember" : {"_about" : "http://data.parliament.uk/members/4471", "label" : {"_value" : "Biography information for Rachael Maskell"} } , "tablingMemberConstituency" : {"_value" : "York Central"} , "tablingMemberPrinted" : [{"_value" : "Rachael Maskell"} ], "uin" : "33263"} , {"_about" : "http://data.parliament.uk/resources/1346751", "AnsweringBody" : [{"_value" : "Department for Work and Pensions"} ], "answer" : {"_about" : "http://data.parliament.uk/resources/1346751/answer", "answerText" : {"_value" : "
As of 14 July 2021 there were 14 child support cases awaiting preliminary screening, which equates to 1.3% of all current child support cases held.<\/p>
<\/p>
Data on the average time it took to complete preliminary screening and register cases in the last calendar year is not recorded. The Independent Case Examiner (ICE) office aims to complete this preliminary screening and register the case within two working days.<\/p>
<\/p>
The cases that reach the ICE are the most complex and usually require investigation. Complainants are kept updated about the timings involved with their case and the vast majority are satisfied with the service they receive. Of the cases held on 14 July 2021, there were 824 cases awaiting allocation to an investigator, which equates to 40% of cases held.<\/p>
<\/p>
The average time taken from complaint acceptance date to allocation to an investigation case manager in all ICE cases is 64.6 weeks.<\/p>
<\/p>
The ICE office currently has 44 (42.06 FTE) investigators. A further 5 investigators have recently been recruited and are due to be post in August and September. Investigators hold between 7 and 11 cases at any given time, depending on complexity.<\/p>
<\/p>
Investigators have a case holding of between 7 and 11 cases at any given time (depending on complexity) and there is an expectation they will pass between 27 and 42 cases (again depending on complexity) through for the ICE to consider.<\/p>
<\/p>"} , "answeringMember" : {"_about" : "http://data.parliament.uk/members/4142", "label" : {"_value" : "Biography information for Guy Opperman"} } , "answeringMemberConstituency" : {"_value" : "Hexham"} , "answeringMemberPrinted" : {"_value" : "Guy Opperman"} , "dateOfAnswer" : {"_value" : "2021-07-19", "_datatype" : "dateTime"} , "groupedQuestionUIN" : [{"_value" : "33261"} , {"_value" : "33262"} , {"_value" : "33263"} ], "isMinisterialCorrection" : {"_value" : "false", "_datatype" : "boolean"} , "questionFirstAnswered" : [{"_value" : "2021-07-19T13:28:34.553Z", "_datatype" : "dateTime"} ]} , "answeringDeptId" : {"_value" : "29"} , "answeringDeptShortName" : {"_value" : "Work and Pensions"} , "answeringDeptSortName" : {"_value" : "Work and Pensions"} , "date" : {"_value" : "2021-07-14", "_datatype" : "dateTime"} , "hansardHeading" : {"_value" : "Independent Case Examiner"} , "houseId" : {"_value" : "1"} , "legislature" : [{"_about" : "http://data.parliament.uk/terms/25259", "prefLabel" : {"_value" : "House of Commons"} } ], "questionText" : "To ask the Secretary of State for Work and Pensions, how many full-time equivalent investigators are employed by the Independent Case Examiner; and what the average number of cases is managed by each case worker per year.", "registeredInterest" : {"_value" : "false", "_datatype" : "boolean"} , "tablingMember" : {"_about" : "http://data.parliament.uk/members/4471", "label" : {"_value" : "Biography information for Rachael Maskell"} } , "tablingMemberConstituency" : {"_value" : "York Central"} , "tablingMemberPrinted" : [{"_value" : "Rachael Maskell"} ], "uin" : "33264"} , {"_about" : "http://data.parliament.uk/resources/1346828", "AnsweringBody" : [{"_value" : "Department for Work and Pensions"} ], "answer" : {"_about" : "http://data.parliament.uk/resources/1346828/answer", "answerText" : {"_value" : "
The Department continues to work closely with both IAS and Capita to deliver an audio recording service for face to face assessments that removes the requirement for the Claimant to provide the equipment. Arrangements are being finalised and we hope to have this in place as soon as practicably possible.<\/p>"} , "answeringMember" : {"_about" : "http://data.parliament.uk/members/4105", "label" : {"_value" : "Biography information for Justin Tomlinson"} } , "answeringMemberConstituency" : {"_value" : "North Swindon"} , "answeringMemberPrinted" : {"_value" : "Justin Tomlinson"} , "dateOfAnswer" : {"_value" : "2021-07-19", "_datatype" : "dateTime"} , "isMinisterialCorrection" : {"_value" : "false", "_datatype" : "boolean"} , "questionFirstAnswered" : [{"_value" : "2021-07-19T14:02:39.483Z", "_datatype" : "dateTime"} ]} , "answeringDeptId" : {"_value" : "29"} , "answeringDeptShortName" : {"_value" : "Work and Pensions"} , "answeringDeptSortName" : {"_value" : "Work and Pensions"} , "date" : {"_value" : "2021-07-14", "_datatype" : "dateTime"} , "hansardHeading" : {"_value" : "Social Security Benefits: Medical Examinations"} , "houseId" : {"_value" : "1"} , "legislature" : [{"_about" : "http://data.parliament.uk/terms/25259", "prefLabel" : {"_value" : "House of Commons"} } ], "questionText" : "To ask the Secretary of State for Work and Pensions, pursuant to the Answer of 18 May 2021 to Question 367 on Social Security Benefits: Medical Examinations, what further progress her Department has made in its discussions with representatives of (a) the Independent Assessment Service and (b) Capita on finding a suitable method of audio recording face-to-face assessments; and when those discussions will conclude.", "registeredInterest" : {"_value" : "false", "_datatype" : "boolean"} , "tablingMember" : {"_about" : "http://data.parliament.uk/members/4491", "label" : {"_value" : "Biography information for Vicky Foxcroft"} } , "tablingMemberConstituency" : {"_value" : "Lewisham, Deptford"} , "tablingMemberPrinted" : [{"_value" : "Vicky Foxcroft"} ], "uin" : "33285"} , {"_about" : "http://data.parliament.uk/resources/1346835", "AnsweringBody" : [{"_value" : "Department for Work and Pensions"} ], "answer" : {"_about" : "http://data.parliament.uk/resources/1346835/answer", "answerText" : {"_value" : "
DWP recognises that stopping fraud and error before is happens and preventing debt is the best approach, both for Government and claimants alike, and it should be noted that, during a period when we have faced the unprecedented challenges posed by COVID-19, fraud and error in the benefits system remains low, with 95% of benefits, worth more than £200 billion, paid correctly in 2020/21.<\/p>
<\/p>
We continue to invest in fraud and error prevention, with the Chancellor announcing £44m at the Spring Budget to support the expansion of both our Integrated Risk and Intelligence Service and our new Enhanced Checking Service and the development of Transaction Risking as a means of identifying high risk claims.<\/p>
<\/p>