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<p>The ‘supporting separated parents in dispute helpline’ pilot is complementary to
the online Sorting out Separation information and advice service. However, the pilot
is different because it will test the provision of tailored information and signposting
based on a telephone discussion with an experienced Children and Family Court Advisory
and Support Service (Cafcass) professional. The Cafcass professional will signpost
separating parents in dispute to sources of information, advice and support appropriate
to their circumstances, which could include Sorting out Separation or the Child Maintenance
Options online and telephone service, as appropriate.</p><p> </p><p>Additionally,
we are working closely with DWP to improve and refine Sorting out Separation. The
DWP has appointed commercial providers with digital expertise to run the new contract
for strategic development and improvement of the online service and to raise its profile
for online search. MoJ and DWP are working closely with providers as their recommendations
are implemented.</p><p> </p>
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