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<p>Overpayments are recoverable from the Carer where there is evidence that the Carer
failed to timeously inform the Department of changes in circumstances. The annual
benefit uprating letter issued highlights the need to report changes such and changes
in earnings. The Department also uses data from HMRC to indicate where the customer
may have had a change in income and failed to inform us.</p><p> </p><p>The Department
also takes steps to avoid large scale overpayments that are not recoverable. This
includes managing workloads at appropriate levels so changes in circumstance are processed
timeously.</p><p />
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