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<p>When proposing major changes to ticket office opening hours, including closures,
operators are required to take into account the adequacy of the proposed alternatives
in relation to the needs of all passengers; and to include this in the notice of the
proposal sent to other operators and passenger groups. We would also expect operators
to consider other equality related needs and make this clear in the notice sent to
other operators and passenger groups.</p><p> </p><p>Together with industry, we want
to improve and modernise the passenger experience by moving staff out from ticket
offices to provide more help and advice in customer focused roles. No currently staffed
station will be unstaffed as a result of industry changes, and train operators will
ensure staff are well located to meet passenger needs in future.</p><p><strong> </strong></p><p><strong>
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