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<p>It is the responsibility of individual National Health Service organisations and
publicly funded social care providers to comply with the Accessible Information Standard
(AIS) and to meet the communication needs of patients and carers with a disability,
impairment or sensory loss, including blind and partially-sighted people.</p><p> </p><p>NHS
England has completed a review of the AIS to help ensure that everyone’s communication
needs are met in health and care provision.</p><p> </p><p>The review considered the
effectiveness of the current AIS, how the standard is implemented and enforced in
practice, and identified recommendations for improvement. Following publication of
the revised standard in due course, NHS England will continue work to support its
implementation with awareness raising, communication and engagement and updated e-learning
modules on the AIS to ensure NHS staff are better aware of the standard and their
roles and responsibilities in implementing it. The e-learning modules are accessible
to everyone working in the NHS and adult social care services</p><p>A key part of
the AIS review is the strengthening of assurance of compliance with implementation
of the AIS. As such, an AIS self-assessment framework has been developed to support
individual providers of NHS and social care services to measure their performance
against the AIS and develop targeted improvement action plans to address gaps in implementation.
The self-assessment framework has also been designed to help the Care Quality Commission
(CQC) to gain insight into people's experiences and whether their accessible communication
needs are being met, and to better understand organisational performance for inclusion
in the CQC assessment framework for provider organisations.</p><p> </p>
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