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<p>It is for Ofcom, as the independent regulator, to monitor and enforce Royal Mail’s
delivery of the universal service obligation. The Government does not have a role
in Ofcom’s regulatory decisions.</p><p> </p><p>Ofcom fined Royal Mail £5.6m for failing
to meet its obligations in 2022/23. It continues to hold Royal Mail to account and
has said it will take appropriate further enforcement action as required in response
to failure to meet quality of service targets. I have also raised concerns with Royal
Mail’s parent company and will continue do so if service levels fail to improve.</p><p>
</p><p>I note that Ofcom’s recent call for inputs on the future of the universal postal
service set out the importance of reliability and affordability in consumers’ expectations
for postal services and that it will consider if further safeguards are necessary
to ensure people’s needs are met.</p>
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