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<p>The Department has a robust and effective performance management regime, tracking
performance across all social security benefits using a range of metrics. When COVID-19
struck in mid-March, we accelerated our normal reporting from monthly or weekly, to
be able to track the daily profiles of incoming work and telephone calls and support
a focus on managing significantly increased demand on key benefits.</p><p> </p><p>We
do hold data on benefit processing times, and publish an annual view in the Annual
Report and Accounts, which is published here: <a href="https://www.gov.uk/government/publications/dwp-annual-report-and-accounts-2018-to-2019"
target="_blank">Annual Report and Accounts</a>. We also publish data on key benefits
such as Universal Credit payment timeliness, which is published here: <a href="https://www.gov.uk/government/statistics/universal-credit-29-april-2013-to-12-march-2020"
target="_blank">Universal Credit 2013-2020</a> and on PIP processing times which is
published here:</p><p><a href="https://www.gov.uk/search/all?keywords=PIP%20statistics&order=relevance"
target="_blank">PIP Statistics</a>.</p>
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