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<p>When applying for Personal Independence Payment (PIP) there are two different types
of service offer available to claimants who are deaf or hearing impaired.</p><p> </p><p>We
offer Video Relay Service, a third-party sign and talk solution which allows sign
language to be used to aid communication between a claimant and DWP, via a third party.
There is no transcript of the conversation, but calls are recorded.</p><p> </p><p>Information
is provided on Gov.UK:</p><p><strong>British Sign Language (BSL) </strong><a href="https://connect.interpreterslive.co.uk/vrs?ilc=DWP"
target="_blank">video relay service</a><strong> </strong></p><p><strong>If you’re
on a computer - find out how to </strong><a href="https://www.youtube.com/watch?v=oELNMfAvDxw"
target="_blank">use the service on mobile or tablet</a></p><p> </p><p>We also offer
a service known as Relay UK. This is a text relay service for people who cannot hear
<em>or</em> speak on the telephone and includes captions. The full conversation is
transcribed in real time as it happens.</p><p> </p><p>Information is available on
Gov.UK:</p><p><a href="https://www.relayuk.bt.com/" target="_blank">Relay UK</a><strong>
(if you cannot hear or speak on the phone): 18001 then 0800 917 2222</strong></p>
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