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1648977

registered interest
date	29/06/2023
answering body	Department for Transport
answering dept id	27
answering dept short name	Transport
answering dept sort name	Transport
hansard heading	Aviation: Disability
house id	1
legislature	25259 pref label House of Commons
question text	To ask the Secretary of State for Transport, with reference to his Department's news article entitled New plans to boost protections for airline passengers, published on 27 June 2023, when his Department plans to roll out training for ground handlers in handling mobility equipment.
tabling member constituency	Lewisham, Deptford
tabling member printed	Vicky Foxcroft
uin	191845
answer	answer is ministerial correction date of answer 05/07/2023 answer text <p>The Government published the response to the Aviation Consumer Policy Reform Consultation on 27 June 2023. The response sets out findings from the consultation and next steps on the proposals.</p><p> </p><p>Responses to the proposals on compensation and refunds illustrated the complexity of the system and a range of competing factors and so the Government concluded further work is required to consider the merits and limitations of any changes in the area. The Government will consult on the compensation and payment framework for all forms of disruption. The Government will set out a timeframe for further consultation in due course.</p><p> </p><p>The legislative reforms to give the Civil Aviation Authority additional powers to enforce consumer rights and mandating Alternative Dispute Resolution (ADR) for all airlines will be taken forward when parliamentary time allows. In the meantime, the Department will work with the industry and associated stakeholders to drive forward improvements for aviation consumers.</p><p> </p><p>The Government wants everyone to have equal opportunity to travel by air with dignity and respect. The Minister for Aviation chaired an Aviation Accessibility Roundtable on 28 June 2023 with disabled people, organisations representing disabled people, disability experts, members of both Houses of Parliament and the Disabled Persons’ Transport Advisory Committee. The roundtable considered the key issues and concerns that these passenger groups face and explored possible solutions to amplify their voice and improve the travel experience for disabled and less mobile passengers. The Department for Transport will continue discussions with these stakeholders.</p><p> </p><p>The Government launched the new training package for the Department for Transport’s REAL disability awareness training programme on 27 June 2023, to ensure those handling powered wheelchairs are aware of the impact any damage has for the user, with useful tips on handling this vital equipment.</p> answering member constituency Hereford and South Herefordshire answering member printed Jesse Norman grouped question UIN 191842 191843 191844 question first answered 05/07/2023 14:01:46 answering member 3991 label Biography information for Jesse Norman
tabling member	4491 label Biography information for Vicky Foxcroft

1643075

registered interest
date	08/06/2023
answering body	Department for Transport
answering dept id	27
answering dept short name	Transport
answering dept sort name	Transport
hansard heading	Aviation: Disability
house id	1
legislature	25259 pref label House of Commons
question text	To ask the Secretary of State for Transport, what assessment he has made of the potential merits of introducing fines for airlines that mistreat disabled people.
tabling member constituency	Rother Valley
tabling member printed	Alexander Stafford
uin	188647
answer	answer is ministerial correction date of answer 16/06/2023 answer text <p>The Department for Transport published the Aviation Consumer Policy Reform Consultation in 2022 to seek views on consumer rights issues, including additional powers for the Civil Aviation Authority (CAA) to enforce rights such as the power to fine, and reforms to the compensation available for damage to wheelchairs and mobility aids on domestic UK flights. It also looked at whether there are any other reforms that could be considered to assist passengers with accessibility needs. Responses are being analysed and next steps will be set out in due course.</p><p> </p><p>The Department regularly meets with interest and campaign groups and welcomes their input in improving the consumer rights framework.</p><p> </p><p>Departmental officials also meet regularly with the CAA to discuss consumer issues, including accessibility, and the Department and the CAA have written to the industry, including all major airlines and UK airports, to set clear expectations on support for disabled and less mobile passengers.</p><p> </p><p>The CAA is responsible for enforcing consumer laws, including those relating to accessibility. It monitors airport accessibility performance annually against its performance framework and will publish its usual report this summer. The CAA published an additional interim report in December 2022, highlighting areas of good practice as well as airports requiring improvement. It has also published a consultation on a performance framework for airlines.</p> answering member constituency Hereford and South Herefordshire answering member printed Jesse Norman grouped question UIN 188644 188645 188646 question first answered 16/06/2023 13:54:11 answering member 3991 label Biography information for Jesse Norman
tabling member	4866 label Biography information for Alexander Stafford

1643074

registered interest
date	08/06/2023
answering body	Department for Transport
answering dept id	27
answering dept short name	Transport
answering dept sort name	Transport
hansard heading	Aviation: Disability
house id	1
legislature	25259 pref label House of Commons
question text	To ask the Secretary of State for Transport, what discussions he has had with the Civil Aviation Authority on the ease of disabled people using air transport.
tabling member constituency	Rother Valley
tabling member printed	Alexander Stafford
uin	188646
answer	answer is ministerial correction date of answer 16/06/2023 answer text <p>The Department for Transport published the Aviation Consumer Policy Reform Consultation in 2022 to seek views on consumer rights issues, including additional powers for the Civil Aviation Authority (CAA) to enforce rights such as the power to fine, and reforms to the compensation available for damage to wheelchairs and mobility aids on domestic UK flights. It also looked at whether there are any other reforms that could be considered to assist passengers with accessibility needs. Responses are being analysed and next steps will be set out in due course.</p><p> </p><p>The Department regularly meets with interest and campaign groups and welcomes their input in improving the consumer rights framework.</p><p> </p><p>Departmental officials also meet regularly with the CAA to discuss consumer issues, including accessibility, and the Department and the CAA have written to the industry, including all major airlines and UK airports, to set clear expectations on support for disabled and less mobile passengers.</p><p> </p><p>The CAA is responsible for enforcing consumer laws, including those relating to accessibility. It monitors airport accessibility performance annually against its performance framework and will publish its usual report this summer. The CAA published an additional interim report in December 2022, highlighting areas of good practice as well as airports requiring improvement. It has also published a consultation on a performance framework for airlines.</p> answering member constituency Hereford and South Herefordshire answering member printed Jesse Norman grouped question UIN 188644 188645 188647 question first answered 16/06/2023 13:54:11 answering member 3991 label Biography information for Jesse Norman
tabling member	4866 label Biography information for Alexander Stafford

1643073

registered interest
date	08/06/2023
answering body	Department for Transport
answering dept id	27
answering dept short name	Transport
answering dept sort name	Transport
hansard heading	Aviation: Disability
house id	1
legislature	25259 pref label House of Commons
question text	To ask the Secretary of State for Transport, what assessment he has made of the implications for his policies of the Rights on Flights campaign.
tabling member constituency	Rother Valley
tabling member printed	Alexander Stafford
uin	188645
answer	answer is ministerial correction date of answer 16/06/2023 answer text <p>The Department for Transport published the Aviation Consumer Policy Reform Consultation in 2022 to seek views on consumer rights issues, including additional powers for the Civil Aviation Authority (CAA) to enforce rights such as the power to fine, and reforms to the compensation available for damage to wheelchairs and mobility aids on domestic UK flights. It also looked at whether there are any other reforms that could be considered to assist passengers with accessibility needs. Responses are being analysed and next steps will be set out in due course.</p><p> </p><p>The Department regularly meets with interest and campaign groups and welcomes their input in improving the consumer rights framework.</p><p> </p><p>Departmental officials also meet regularly with the CAA to discuss consumer issues, including accessibility, and the Department and the CAA have written to the industry, including all major airlines and UK airports, to set clear expectations on support for disabled and less mobile passengers.</p><p> </p><p>The CAA is responsible for enforcing consumer laws, including those relating to accessibility. It monitors airport accessibility performance annually against its performance framework and will publish its usual report this summer. The CAA published an additional interim report in December 2022, highlighting areas of good practice as well as airports requiring improvement. It has also published a consultation on a performance framework for airlines.</p> answering member constituency Hereford and South Herefordshire answering member printed Jesse Norman grouped question UIN 188644 188646 188647 question first answered 16/06/2023 13:54:11 answering member 3991 label Biography information for Jesse Norman
tabling member	4866 label Biography information for Alexander Stafford

1643072

registered interest
date	08/06/2023
answering body	Department for Transport
answering dept id	27
answering dept short name	Transport
answering dept sort name	Transport
hansard heading	Aviation: Disability
house id	1
legislature	25259 pref label House of Commons
question text	To ask the Secretary of State for Transport, what assessment he has had made of the adequacy of the treatment of disabled people by airline companies.
tabling member constituency	Rother Valley
tabling member printed	Alexander Stafford
uin	188644
answer	answer is ministerial correction date of answer 16/06/2023 answer text <p>The Department for Transport published the Aviation Consumer Policy Reform Consultation in 2022 to seek views on consumer rights issues, including additional powers for the Civil Aviation Authority (CAA) to enforce rights such as the power to fine, and reforms to the compensation available for damage to wheelchairs and mobility aids on domestic UK flights. It also looked at whether there are any other reforms that could be considered to assist passengers with accessibility needs. Responses are being analysed and next steps will be set out in due course.</p><p> </p><p>The Department regularly meets with interest and campaign groups and welcomes their input in improving the consumer rights framework.</p><p> </p><p>Departmental officials also meet regularly with the CAA to discuss consumer issues, including accessibility, and the Department and the CAA have written to the industry, including all major airlines and UK airports, to set clear expectations on support for disabled and less mobile passengers.</p><p> </p><p>The CAA is responsible for enforcing consumer laws, including those relating to accessibility. It monitors airport accessibility performance annually against its performance framework and will publish its usual report this summer. The CAA published an additional interim report in December 2022, highlighting areas of good practice as well as airports requiring improvement. It has also published a consultation on a performance framework for airlines.</p> answering member constituency Hereford and South Herefordshire answering member printed Jesse Norman grouped question UIN 188645 188646 188647 question first answered 16/06/2023 13:54:11 answering member 3991 label Biography information for Jesse Norman
tabling member	4866 label Biography information for Alexander Stafford

1639972

registered interest
date	24/05/2023
answering body	Department for Transport
answering dept id	27
answering dept short name	Transport
answering dept sort name	Transport
hansard heading	Aviation: Disability
house id	1
legislature	25259 pref label House of Commons
question text	To ask the Secretary of State for Transport, what recent steps his Department has taken to encourage airlines to (a) improve accessibility on flights for passengers with disabilities, (b) improve the on-board flight experience for passengers with disabilities and (c) reduce discrimination against people with disabilities within the aviation industry.
tabling member constituency	Putney
tabling member printed	Fleur Anderson
uin	186711
answer	answer is ministerial correction date of answer 09/06/2023 answer text <p>Air travel should be accessible for everyone. The Department is working with the sector and consumer groups to ensure that disabled passengers and those with reduced mobility have the confidence to travel by air and the assistance they require.</p><p>The Department published the Aviation Consumer Policy Reform Consultation in 2022 to seek views on a variety of consumer rights issues, including reforms to the compensation available for damage to wheelchairs and mobility aids on domestic UK flights, and to explore other possible reforms to support passengers with accessibility needs better. The Department is analysing the responses and will set out next steps in due course.</p><p>The Government appointed the Disability and Access Ambassador for Airports, Ann Frye OBE, in July 2021. Her role is to improve accessibility and the quality of services and facilities for disabled people at airports.</p><p>The Civil Aviation Authority (CAA) is responsible for enforcing consumer laws that apply specifically to aviation, including in relation to accessibility. On 25 April 2023, the CAA published a consultation on a new performance framework for airline accessibility which closes on 21 July. The CAA published an additional interim report on airport accessibility in December 2022. It continues to monitor performance and has set clear expectations for further improvements and for airports to provide high-quality service this year. It will publish its normal annual report this summer.</p><p>The CAA has previously written to airports informing them that the experience passengers received in 2022 was unacceptable, required several airports to put in place action plans together with airlines, and published additional guidance for airports on assistance services.</p> answering member constituency Hereford and South Herefordshire answering member printed Jesse Norman question first answered 09/06/2023 08:32:24 answering member 3991 label Biography information for Jesse Norman
tabling member	4788 label Biography information for Fleur Anderson

1608278

registered interest
date	28/03/2023
answering body	Department for Transport
answering dept id	27
answering dept short name	Transport
answering dept sort name	Transport
hansard heading	Aviation: Disability
house id	1
legislature	25259 pref label House of Commons
question text	To ask the Secretary of State for Transport, what discussions he has had with the Civil Aviation Authority in the last 12 months on support for disabled travellers on flights.
tabling member constituency	Huddersfield
tabling member printed	Mr Barry Sheerman
uin	175508
answer	answer is ministerial correction date of answer 03/04/2023 answer text <p>Aviation accessibility is a priority for the Government. The Department for Transport has regular discussions with Civil Aviation Authority on a range of relevant topics, including consumer rights, accessibility and ensuring appropriate support is available for passengers who need it.</p><p> </p><p>In June last year, the Department and the Civil Aviation Authority wrote jointly to industry to set out their expectations of the sector, and on 27 March 2023 a joint letter was sent to CEOs across the aviation sector to set out expectations ahead of the Summer 2023 season. These letters included the provision of assistance to disabled and less mobile passengers.</p> answering member constituency Hereford and South Herefordshire answering member printed Jesse Norman question first answered 03/04/2023 09:45:28 answering member 3991 label Biography information for Jesse Norman
tabling member	411 label Biography information for Mr Barry Sheerman

1603546

registered interest
date	13/03/2023
answering body	Department for Transport
answering dept id	27
answering dept short name	Transport
answering dept sort name	Transport
hansard heading	Aviation: Disability
house id	1
legislature	25259 pref label House of Commons
question text	To ask the Secretary of State for Transport, with reference to the Civil Aviation Authority's letter of 9 June 2002 to airlines and airports on standards of provision for disabled and less mobile passengers, what assessment he has made of the adequacy of progress by (a) airlines and (b) airports on improving the accessibility of air travel.
tabling member constituency	Bosworth
tabling member printed	Dr Luke Evans
uin	163945
answer	answer is ministerial correction date of answer 21/03/2023 answer text <p>Aviation accessibility is a priority for Government, and the Department are working alongside the CAA to ensure that disabled passengers and those with reduced mobility have the assistance they require to travel with ease.</p><p> </p><p>Following the letter on 9 June 2022, the CAA published additional guidance to airports on providing assistance services. Due to the disruption seen during the summer, the CAA published an interim report on the performance of airports against its accessibility framework in December 2022. The report showed improvement or maintenance of good service across a number of the airports assessed, but also highlighted airports requiring further improvement. The CAA will continue to monitor and work with these airports on plans to implement improvements and publish its usual annual report later this year. The CAA will soon publish a consultation on development of an airline accessibility framework, similar to the existing airport framework.<strong> </strong></p><p> </p> answering member constituency Hereford and South Herefordshire answering member printed Jesse Norman grouped question UIN 163944 question first answered 21/03/2023 12:45:15 answering member 3991 label Biography information for Jesse Norman
tabling member	4781 label Biography information for Dr Luke Evans

1603545

registered interest
date	13/03/2023
answering body	Department for Transport
answering dept id	27
answering dept short name	Transport
answering dept sort name	Transport
hansard heading	Aviation: Disability
house id	1
legislature	25259 pref label House of Commons
question text	To ask the Secretary of State for Transport, what progress the Civil Aviation Authority has made in ensuring that air travel is accessible for all passengers.
tabling member constituency	Bosworth
tabling member printed	Dr Luke Evans
uin	163944
answer	answer is ministerial correction date of answer 21/03/2023 answer text <p>Aviation accessibility is a priority for Government, and the Department are working alongside the CAA to ensure that disabled passengers and those with reduced mobility have the assistance they require to travel with ease.</p><p> </p><p>Following the letter on 9 June 2022, the CAA published additional guidance to airports on providing assistance services. Due to the disruption seen during the summer, the CAA published an interim report on the performance of airports against its accessibility framework in December 2022. The report showed improvement or maintenance of good service across a number of the airports assessed, but also highlighted airports requiring further improvement. The CAA will continue to monitor and work with these airports on plans to implement improvements and publish its usual annual report later this year. The CAA will soon publish a consultation on development of an airline accessibility framework, similar to the existing airport framework.<strong> </strong></p><p> </p> answering member constituency Hereford and South Herefordshire answering member printed Jesse Norman grouped question UIN 163945 question first answered 21/03/2023 12:45:14 answering member 3991 label Biography information for Jesse Norman
tabling member	4781 label Biography information for Dr Luke Evans

1600218

registered interest
date	23/02/2023
answering body	Department for Transport
answering dept id	27
answering dept short name	Transport
answering dept sort name	Transport
hansard heading	Aviation: Disability
house id	1
legislature	25259 pref label House of Commons
question text	If he will take steps to provide the Civil Aviation Authority with additional powers to sanction (a) airlines and (b) other aviation industry stakeholders for failing to meet their obligations to disabled passengers.
tabling member constituency	Motherwell and Wishaw
tabling member printed	Marion Fellows
uin	903842
answer	answer is ministerial correction date of answer 02/03/2023 answer text <p>Air travel needs to be accessible and enjoyable for everyone. That is why the Department consulted last year on whether the Civil Aviation Authority should have additional administrative powers to enforce consumer laws, and on compensation in the event of wheelchairs being damaged on UK domestic flights. Ministers are reviewing responses and will set out next steps shortly.</p> answering member constituency Hereford and South Herefordshire answering member printed Jesse Norman question first answered 02/03/2023 11:43:27 answering member 3991 label Biography information for Jesse Norman
tabling member	4440 label Biography information for Marion Fellows