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<p>Together with industry, we want to improve and modernise the passenger experience
by moving staff out from ticket offices to provide more help and advice in customer
focused roles. No currently staffed station will be unstaffed as a result of industry
changes, and train operators will ensure staff are well located to meet passenger
needs in future. The Passenger Bodies are currently considering the proposals.</p><p>
</p><p>Safety and accessibility remain a top priority. The Passenger Assist service
will continue to help disabled passengers, and those with additional needs, to use
the rail network with confidence and in safety. Since April 2022, passengers have
been able to pre-book their assistance up to two hours in advance of their journey,
at any time of the day.</p>
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