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171051
registered interest false more like this
date less than 2014-12-17more like thismore than 2014-12-17
answering body
Cabinet Office more like this
answering dept id 53 more like this
answering dept short name Cabinet Office more like this
answering dept sort name Cabinet Office more like this
hansard heading Civil Servants: Pensions more like this
house id 1 more like this
legislature
25259
pref label House of Commons more like this
question text To ask the Minister for the Cabinet Office, how many retired civil servants have received late pension payments from MyCSP since October 2014. more like this
tabling member constituency Leicester South more like this
tabling member printed
Jonathan Ashworth more like this
uin 219343 more like this
answer
answer
is ministerial correction true more like this
date of answer less than 2015-01-08more like thismore than 2015-01-08
answer text <p>MyCSP was spun-out as a mutual joint venture in May 2012. Mutualising MyCSP was good for staff, taxpayers and for the service they provide to pensioners. MyCSP will almost halve the cost of administering pensions within a decade, while improving services which were variable before. Employees of MyCSP have benefited through dividends, which they have received in both years since mutualisation. Staff survey figures show rising staff engagement and a decline in sickness absence.</p><p>MyCSP Ltd took over administration of the pensioner payroll in September 201<del class="ministerial">1</del><ins class="ministerial">4</ins>. Legacy problems were inherited from the previous supplier, including 5,579 cases where payments had already been delayed or missed by September<ins class="ministerial"> 2014</ins>. MyCSP have now cleared all but 422 of these cases and MyCSP has switched available resources to reduce the remaining backlog as quickly as possible.</p><p>Since October<ins class="ministerial"> 2014</ins> there have been 1197 cases of delayed payment, most of which were the result of ongoing delays of the historic cases inherited from the previous supplier in September<ins class="ministerial"> 2014</ins>.</p><p>Since October<ins class="ministerial"> 2014</ins> 36 overseas pensioners have been awaiting payments. 33 of these are still outstanding because new banking mandates need to be completed to allow processing by the new paying bank.</p><p>MyCSP are doing everything possible to clear all remaining cases where payments are still due but are in many cases dependent on employers or pensioners themselves for the necessary information to do so. Where delayed payment has caused hardship MyCSP have been making emergency interim payments to members. The majority of the scheme’s 658,000 pensioners have been paid accurately and on time since September<ins class="ministerial"> 2014</ins>.</p><p> </p>
answering member constituency Horsham more like this
answering member printed Mr Francis Maude more like this
question first answered
less than 2015-01-08T18:02:36.073Zmore like thismore than 2015-01-08T18:02:36.073Z
question first ministerially corrected
less than 2015-01-09T12:35:40.187Zmore like thismore than 2015-01-09T12:35:40.187Z
answering member
115
label Biography information for Lord Maude of Horsham more like this
previous answer version
37627
answering member constituency Horsham more like this
answering member printed Mr Francis Maude more like this
answering member
115
label Biography information for Lord Maude of Horsham more like this
tabling member
4244
label Biography information for Jonathan Ashworth more like this