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<p>In accordance with statement of requirements, COMPASS providers provide a confidential,
yet auditable complaints service for service users of asylum accommodation. Complaints
and incidents can be reported by service users themselves or by other parties such
as co-residents, NGO’s, representatives, provider housing officers or Home Office
inspectors.</p><p>Where a Service User or other party raises a prescribed complaint,
the provider immediately reports any such allegations to the Home Office and where
appropriate the police. The Home Office closely monitors complaints by type and Compass
region, however information split by complainant type can only be obtained at disproportionate
cost by examination of individual incident records.</p>
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