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44560

registered interest
date	24/03/2014
answering body	Wales Office
answering dept id	28
answering dept short name	Wales
answering dept sort name	Wales
house id	2
legislature	25277 pref label House of Lords
question text	To ask Her Majesty's Government what customer, user and satisfaction surveys were conducted in the last 12 months in the Wales Office and the agencies that report to it; which of them have been reported to the management board in the last 12 months; and which were commissioned by the management board.
tabling member printed	Lord Mendelsohn
uin	HL6217
answer	answer is ministerial correction date of answer 31/03/2014 answer text <p>The Wales Office has not conducted any customer or user surveys in the last 12 months.</p><p>However, the Wales Office conducts a staff engagement survey annually, and the results are reported to the Department's management board.</p><p> </p> answering member printed Baroness Randerson question first answered 31/03/2014 12:00:00 answering member 4230 label Biography information for Baroness Randerson
tabling member	4286 label Biography information for Lord Mendelsohn

44561

registered interest
date	24/03/2014
answering body	Department for Work and Pensions
answering dept id	29
answering dept short name	Work and Pensions
answering dept sort name	Work and Pensions
house id	2
legislature	25277 pref label House of Lords
question text	To ask Her Majesty's Government what customer, user and satisfaction surveys were conducted in the last 12 months in the Department for Work and Pensions and the agencies that report to it; which of them have been reported to the management board in the last 12 months; and which were commissioned by the management board.
tabling member printed	Lord Mendelsohn
uin	HL6218
answer	answer is ministerial correction date of answer 31/03/2014 answer text <p /> <p /> <p>The Department for Work and Pensions conducts an annual Claimant Service and Experience Survey which measures customer satisfaction. The survey includes customers of Jobcentre Plus and the former agency Pensions, Disability and Carers Service. Fieldwork for the 2013 survey was completed in September. The survey is approved by the Operations Executive Team and key findings have been reported to them.</p><p> </p><p>The Child Maintenance Group conducts customer satisfaction surveys to cover all its statutory schemes. Quarterly surveys are run for the 1993/2003 and 2012 schemes and a monthly survey for the Options Gateway to tell how customers think suppliers are delivering service. All of these surveys are commissioned and reviewed for internal use by the CMG Executive Team.</p><p> </p> answering member printed Lord Freud question first answered 31/03/2014 12:00:00 answering member 3893 label Biography information for Lord Freud
tabling member	4286 label Biography information for Lord Mendelsohn