Linked Data API

Show Search Form

Search Results

44560
registered interest false more like this
date less than 2014-03-24more like thismore than 2014-03-24
answering body
Wales Office more like this
answering dept id 28 more like this
answering dept short name Wales more like this
answering dept sort name Wales more like this
house id 2 more like this
legislature
25277
pref label House of Lords more like this
question text To ask Her Majesty's Government what customer, user and satisfaction surveys were conducted in the last 12 months in the Wales Office and the agencies that report to it; which of them have been reported to the management board in the last 12 months; and which were commissioned by the management board. more like this
tabling member printed
Lord Mendelsohn more like this
uin HL6217 more like this
answer
answer
is ministerial correction false more like this
date of answer less than 2014-03-31more like thismore than 2014-03-31
answer text <p>The Wales Office has not conducted any customer or user surveys in the last 12 months.</p><p>However, the Wales Office conducts a staff engagement survey annually, and the results are reported to the Department's management board.</p><p> </p> more like this
answering member printed Baroness Randerson more like this
question first answered
less than 2014-03-31T12:00:00.00Zmore like thismore than 2014-03-31T12:00:00.00Z
answering member
4230
label Biography information for Baroness Randerson more like this
tabling member
4286
label Biography information for Lord Mendelsohn remove filter
44561
registered interest false more like this
date less than 2014-03-24more like thismore than 2014-03-24
answering body
Department for Work and Pensions more like this
answering dept id 29 more like this
answering dept short name Work and Pensions more like this
answering dept sort name Work and Pensions more like this
house id 2 more like this
legislature
25277
pref label House of Lords more like this
question text To ask Her Majesty's Government what customer, user and satisfaction surveys were conducted in the last 12 months in the Department for Work and Pensions and the agencies that report to it; which of them have been reported to the management board in the last 12 months; and which were commissioned by the management board. more like this
tabling member printed
Lord Mendelsohn more like this
uin HL6218 more like this
answer
answer
is ministerial correction false more like this
date of answer less than 2014-03-31more like thismore than 2014-03-31
answer text <p /> <p /> <p>The Department for Work and Pensions conducts an annual Claimant Service and Experience Survey which measures customer satisfaction. The survey includes customers of Jobcentre Plus and the former agency Pensions, Disability and Carers Service. Fieldwork for the 2013 survey was completed in September. The survey is approved by the Operations Executive Team and key findings have been reported to them.</p><p> </p><p>The Child Maintenance Group conducts customer satisfaction surveys to cover all its statutory schemes. Quarterly surveys are run for the 1993/2003 and 2012 schemes and a monthly survey for the Options Gateway to tell how customers think suppliers are delivering service. All of these surveys are commissioned and reviewed for internal use by the CMG Executive Team.</p><p> </p> more like this
answering member printed Lord Freud more like this
question first answered
less than 2014-03-31T12:00:00.00Zmore like thismore than 2014-03-31T12:00:00.00Z
answering member
3893
label Biography information for Lord Freud more like this
tabling member
4286
label Biography information for Lord Mendelsohn remove filter