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348316

registered interest
date	03/06/2015
answering body	Home Office
answering dept id	1
answering dept short name	Home Office
answering dept sort name	Home Office
hansard heading	Passports
house id	1
legislature	25259 pref label House of Commons
question text	To ask the Secretary of State for the Home Department, what the average waiting time is for receiving a new passport following an application.
tabling member constituency	Barrow and Furness
tabling member printed	John Woodcock
uin	982
answer	answer is ministerial correction date of answer 10/06/2015 answer text <p>In May 2015, the average time taken for the processing and delivery of a passport from the United Kingdom was 5 days. The calculation is based on receipt of a fully and accurately completed application form and includes an estimated two days for delivery from HM Passport Office to the customer but excludes delivery time from the customer to HM Passport Office.</p><p>The equivalent figure for overseas applications is 11 days, which includes an estimated 7 days delivery to customers but excludes the time taken for delivery from the customer to HM Passport Office. These figures exclude time awaiting interview.</p> answering member constituency Old Bexley and Sidcup answering member printed James Brokenshire question first answered 10/06/2015 09:44:13 answering member 1530 label Biography information for James Brokenshire
tabling member	3917 label Biography information for Lord Walney

348061

registered interest
date	02/06/2015
answering body	Department of Health
answering dept id	17
answering dept short name	Health
answering dept sort name	Health
hansard heading	Patients: Surveys
house id	1
legislature	25259 pref label House of Commons
question text	To ask the Secretary of State for Health, what assessment he has made of the implications for his policies of the most recent findings from the Care Quality Commission Inpatient Survey.
tabling member constituency	Barrow and Furness
tabling member printed	John Woodcock
uin	924
answer	answer is ministerial correction date of answer 08/06/2015 answer text <p><strong> </strong></p><p> </p><p>Listening to patient feedback and acting on it is a vital way for the National Health Service to improve the quality of care it provides. The Care Quality Commission (CQC) Inpatient Survey is one way patients can give feedback to the NHS and complements the Friends and Family Test which collects feedback from patients in real-time.</p><p> </p><p> </p><p> </p><p>The findings from the CQC Inpatient Survey show that patient experience in hospital remains positive, with 84% of patients rating their experience with a score of seven or more out of ten compared with 81% in 2012. However, we know there is more to do. That is why we are transforming the way we deliver care in the community and through general practitioners, and working with staff to create a safe, open, compassionate, patient-centred culture throughout the NHS.</p><p> </p> answering member constituency Ipswich answering member printed Ben Gummer question first answered 08/06/2015 10:54:00 answering member 3988 label Biography information for Ben Gummer
tabling member	3917 label Biography information for Lord Walney