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44558

registered interest
date	24/03/2014
answering body	Department for Transport
answering dept id	27
answering dept short name	Transport
answering dept sort name	Transport
house id	2
legislature	25277 pref label House of Lords
question text	To ask Her Majesty's Government what customer, user and satisfaction surveys were conducted in the last 12 months in the Department for Transport and the agencies that report to it; which of them have been reported to the management board in the last 12 months; and which were commissioned by the management board.
tabling member printed	Lord Mendelsohn
uin	HL6215
answer	answer is ministerial correction date of answer 02/04/2014 answer text <p> </p><p>The information requested regarding the conduct of customer, user and satisfaction surveys across the Department for Transport and its agencies in the last 12 months is as follows:</p><p> </p><p> </p><table><tbody><tr><td><strong>Survey</strong></td><td>Comissioned by Board</td><td>Reported to Board</td></tr><tr><td> </td><td> </td><td> </td></tr><tr><td><strong>DVLA</strong></td><td> </td><td> </td></tr><tr><td>Customer Satisfaction Survey 2012-13</td><td>Yes</td><td>Yes</td></tr><tr><td> </td><td> </td><td> </td></tr><tr><td><strong>VOSA</strong></td><td> </td><td> </td></tr><tr><td>ATF Satisfaction Survey</td><td>Yes</td><td>Yes</td></tr><tr><td>PSV operators survey</td><td> </td><td> </td></tr><tr><td>MOT modernisation user survey</td><td> </td><td> </td></tr><tr><td>User evaluation of communications - operators</td><td> </td><td> </td></tr><tr><td>User evaluation of communications - MOT</td><td> </td><td> </td></tr><tr><td> </td><td> </td><td> </td></tr><tr><td><strong> MCA</strong></td><td> </td><td> </td></tr><tr><td>UK Ship Register</td><td> </td><td>Yes</td></tr><tr><td>Survey and Inspection Regime</td><td> </td><td>Yes</td></tr><tr><td>Seafarer Certifcate of Competency</td><td> </td><td>Yes</td></tr><tr><td>Seafarer Certificate of Equivalent Comeptency</td><td> </td><td>Yes</td></tr><tr><td> </td><td> </td><td> </td></tr><tr><td><strong>HA</strong></td><td> </td><td> </td></tr><tr><td>National Road User Survey</td><td> </td><td>Yes</td></tr><tr><td>Area Road User Survey x7</td><td> </td><td> </td></tr><tr><td> </td><td> </td><td> </td></tr><tr><td><strong>DSA</strong></td><td> </td><td> </td></tr><tr><td>Car driving test candidates x2</td><td> </td><td>Yes</td></tr><tr><td>Motorcycle driving test candidates x2</td><td> </td><td>Yes</td></tr><tr><td>LGC/PCV driving test candidates</td><td> </td><td>Yes</td></tr><tr><td>Approved driving instructors x2</td><td> </td><td>Yes</td></tr><tr><td>Approved motorcycle training bodies</td><td> </td><td> </td></tr><tr><td>Potential driving instructors</td><td> </td><td> </td></tr><tr><td>Trainers on the ORDIT register</td><td> </td><td> </td></tr><tr><td>Trainers on the voluntary LGV/PCV register</td><td> </td><td> </td></tr></tbody></table><p> </p><p>Glossary</p><table><tbody><tr><td>ATF</td><td>Authorised Testing Facility</td></tr><tr><td>DSA</td><td>Driver Standards Agency</td></tr><tr><td>DVLA</td><td>Driver and Vehicle Licensing Agency</td></tr><tr><td>HA</td><td>Highways Agency</td></tr><tr><td>MCA</td><td>Maritime and Coastguard Agency</td></tr><tr><td>PSV</td><td>Public service vehicle</td></tr><tr><td>VCA</td><td>Vehicle Certification Agency</td></tr><tr><td>VOSA</td><td>Vehicle and Operator Services Agency</td></tr><tr><td>LGV</td><td>Large goods vehicle</td></tr><tr><td>PCV</td><td>Passenger carrying vehicle</td></tr><tr><td>ORDIT</td><td>Online register of driving instructors</td></tr></tbody></table><p> </p><p> </p><p> </p> answering member printed Baroness Kramer question first answered 02/04/2014 12:00:00 answering member 1557 label Biography information for Baroness Kramer
tabling member	4286 label Biography information for Lord Mendelsohn

44560

registered interest
date	24/03/2014
answering body	Wales Office
answering dept id	28
answering dept short name	Wales
answering dept sort name	Wales
house id	2
legislature	25277 pref label House of Lords
question text	To ask Her Majesty's Government what customer, user and satisfaction surveys were conducted in the last 12 months in the Wales Office and the agencies that report to it; which of them have been reported to the management board in the last 12 months; and which were commissioned by the management board.
tabling member printed	Lord Mendelsohn
uin	HL6217
answer	answer is ministerial correction date of answer 31/03/2014 answer text <p>The Wales Office has not conducted any customer or user surveys in the last 12 months.</p><p>However, the Wales Office conducts a staff engagement survey annually, and the results are reported to the Department's management board.</p><p> </p> answering member printed Baroness Randerson question first answered 31/03/2014 12:00:00 answering member 4230 label Biography information for Baroness Randerson
tabling member	4286 label Biography information for Lord Mendelsohn

44561

registered interest
date	24/03/2014
answering body	Department for Work and Pensions
answering dept id	29
answering dept short name	Work and Pensions
answering dept sort name	Work and Pensions
house id	2
legislature	25277 pref label House of Lords
question text	To ask Her Majesty's Government what customer, user and satisfaction surveys were conducted in the last 12 months in the Department for Work and Pensions and the agencies that report to it; which of them have been reported to the management board in the last 12 months; and which were commissioned by the management board.
tabling member printed	Lord Mendelsohn
uin	HL6218
answer	answer is ministerial correction date of answer 31/03/2014 answer text <p /> <p /> <p>The Department for Work and Pensions conducts an annual Claimant Service and Experience Survey which measures customer satisfaction. The survey includes customers of Jobcentre Plus and the former agency Pensions, Disability and Carers Service. Fieldwork for the 2013 survey was completed in September. The survey is approved by the Operations Executive Team and key findings have been reported to them.</p><p> </p><p>The Child Maintenance Group conducts customer satisfaction surveys to cover all its statutory schemes. Quarterly surveys are run for the 1993/2003 and 2012 schemes and a monthly survey for the Options Gateway to tell how customers think suppliers are delivering service. All of these surveys are commissioned and reviewed for internal use by the CMG Executive Team.</p><p> </p> answering member printed Lord Freud question first answered 31/03/2014 12:00:00 answering member 3893 label Biography information for Lord Freud
tabling member	4286 label Biography information for Lord Mendelsohn

44562

registered interest
date	24/03/2014
answering body	Attorney General
answering dept id	88
answering dept short name	Attorney General
answering dept sort name	Attorney General
house id	2
legislature	25277 pref label House of Lords
question text	To ask Her Majesty's Government what is the percentage cost over-run established by the management board for any budget in the Attorney General's Office to merit being tabled at the departmental management board; and how many times in the last 12 months that has occurred.
tabling member printed	Lord Mendelsohn
uin	HL6219
answer	answer is ministerial correction date of answer 07/04/2014 answer text <p>The Attorney General's Office (AGO) does not have a cost overrun established by the management board above which it merits a budget being tabled at departmental Executive Board. No overruns have been reported to the AGO Executive Board in the last 12 months.</p> answering member printed Lord Wallace of Tankerness question first answered 07/04/2014 12:00:00 answering member 630 label Biography information for Lord Wallace of Tankerness
tabling member	4286 label Biography information for Lord Mendelsohn

44563

registered interest
date	24/03/2014
answering body	Cabinet Office
answering dept id	53
answering dept short name	Cabinet Office
answering dept sort name	Cabinet Office
house id	2
legislature	25277 pref label House of Lords
question text	To ask Her Majesty's Government what is the percentage cost over-run established by the management board for any budget in the Cabinet Office to merit being tabled at the departmental management board; and how many times in the last 12 months that has occurred.
tabling member printed	Lord Mendelsohn
uin	HL6220
answer	answer is ministerial correction date of answer 01/04/2014 answer text <p> </p><p>The Cabinet Office Board and the Executive Management Committee review the department's financial position on a regular basis.</p><p> </p> answering member printed Lord Wallace of Saltaire question first answered 01/04/2014 12:00:00 answering member 1816 label Biography information for Lord Wallace of Saltaire
tabling member	4286 label Biography information for Lord Mendelsohn

44565

registered interest
date	24/03/2014
answering body	Cabinet Office
answering dept id	53
answering dept short name	Cabinet Office
answering dept sort name	Cabinet Office
house id	2
legislature	25277 pref label House of Lords
question text	To ask Her Majesty's Government, further to the Written Answer by Lord Wallace of Saltaire on 20 March, whether they will now detail which specific and itemised duties were performed by each former Prime Minister in each year that the Public Duty Costs Allowance was awarded to them.
tabling member printed	Lord Storey
uin	HL6222
answer	answer is ministerial correction date of answer 07/04/2014 answer text <p> </p><p>The Public Duty Cost Allowance exists as a reimbursement of incurred expenses for necessary office costs and secretarial costs arising from their special position in public life. The allowance is not paid to support private or parliamentary duties.</p><p> </p> answering member printed Lord Wallace of Saltaire question first answered 07/04/2014 12:00:00 answering member 1816 label Biography information for Lord Wallace of Saltaire
tabling member	4238 label Biography information for Lord Storey

44566

registered interest
date	24/03/2014
answering body	Department for Education
answering dept id	60
answering dept short name	Education
answering dept sort name	Education
house id	2
legislature	25277 pref label House of Lords
question text	To ask Her Majesty's Government what steps they are taking to fill vacant school governor positions.
tabling member printed	Lord Storey
uin	HL6223
answer	answer is ministerial correction date of answer 31/03/2014 answer text <p>Responsibility for filling a vacancy on a governing body rests with the relevant appointing body for that vacancy. This will vary depending on the category of school and the category of governor.</p><p>Governing bodies should review their membership and size on a regular basis and ensure that appointments are made in an efficient and timely manner. The Governors' Handbook recommends that for every vacancy, governing bodies should conduct a skills audit to identify any gaps in the skills, knowledge and experience of existing governors. Governing bodies should also set out the specific skills and experience that the school needs for the relevant appointing body or electorate.</p><p>The Department for Education has committed funding to School Governors' One-Stop Shop (SGOSS), the governor recruitment charity, to March 2015. SGOSS provides a free service, matching high quality candidates that want to become governors with schools that have governor vacancies, according to the skills the schools need. In addition we are working with employers to encourage them to promote volunteering as a governor to their staff. This can potentially provide schools with an important source of highly skilled governors and is also an excellent learning and development opportunity for the employees concerned, carrying benefits back to their employer.</p> answering member printed Lord Nash question first answered 31/03/2014 12:00:00 answering member 4270 label Biography information for Lord Nash
tabling member	4238 label Biography information for Lord Storey

44573

registered interest
date	24/03/2014
answering body	Ministry of Defence
answering dept id	11
answering dept short name	Defence
answering dept sort name	Defence
house id	2
legislature	25277 pref label House of Lords
question text	To ask Her Majesty's Government what steps they are taking to reduce the level of illegal bird trapping within the Sovereign Base Areas of Cyprus.
tabling member printed	Baroness Scott of Needham Market
uin	HL6230
answer	answer is ministerial correction date of answer 02/04/2014 answer text <p>The Sovereign Base Areas are a separate territory and not part of the Republic of Cyprus. Countering illegal bird trapping is one of the key priorities of the Sovereign Base Areas Administration and the Sovereign Base Areas Police. This is stated in the Chief Constable's annual report and strategic plan. Police enforcement action has resulted in 132 arrests and convictions over the last four years for bird trapping offences and the seizure and destruction of large quantities of equipment. The Sovereign Base Areas Administration reviews regularly what additional measures could be introduced within the Sovereign Base Areas. The Sovereign Base Areas Administration also consults with the Republic of Cyprus on the implementation and where practicable, coordination, of measures to reduce illegal bird trapping.</p> answering member printed Lord Astor of Hever question first answered 02/04/2014 12:00:00 answering member 3428 label Biography information for Lord Astor of Hever
tabling member	2542 label Biography information for Baroness Scott of Needham Market

44574

registered interest
date	24/03/2014
answering body	Department for Transport
answering dept id	27
answering dept short name	Transport
answering dept sort name	Transport
house id	2
legislature	25277 pref label House of Lords
question text	To ask Her Majesty's Government when they expect to publish their response to the HS2 Property Compensation consultation.
tabling member printed	Lord Harris of Haringey
uin	HL6231
answer	answer is ministerial correction date of answer 31/03/2014 answer text <p> </p><p>The Government is not yet able to confirm the outcome of the recent consultation on property compensation for Phase One of HS2, but expects to make an announcement soon.</p><p> </p><p> </p><p> </p><p> </p> answering member printed Baroness Kramer grouped question UIN HL6232 HL6233 HL6234 question first answered 31/03/2014 12:00:00 answering member 1557 label Biography information for Baroness Kramer
tabling member	2671 label Biography information for Lord Harris of Haringey

44575

registered interest
date	24/03/2014
answering body	Department for Transport
answering dept id	27
answering dept short name	Transport
answering dept sort name	Transport
house id	2
legislature	25277 pref label House of Lords
question text	To ask Her Majesty's Government what is the difference both in absolute terms and in percentage terms in the compensation for those affected by HS2 who (1) live in the Rural Support Zone, and (2) live outside it.
tabling member printed	Lord Harris of Haringey
uin	HL6232
answer	answer is ministerial correction date of answer 31/03/2014 answer text <p> </p><p>The Government is not yet able to confirm the outcome of the recent consultation on property compensation for Phase One of HS2, but expects to make an announcement soon.</p><p> </p><p> </p><p> </p><p> </p> answering member printed Baroness Kramer grouped question UIN HL6231 HL6233 HL6234 question first answered 31/03/2014 12:00:00 answering member 1557 label Biography information for Baroness Kramer
tabling member	2671 label Biography information for Lord Harris of Haringey