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<p>Ofcom, the UK Regulator for Telecoms, oversees the General Conditions of Entitlement
(GCEs), the rules under which Telecoms companies must operate in the UK. GC 9.6 provides
consumer protection in the event of mid-contract variations. Under GC 9.6, providers
must give customers notice of contract modifications (e.g. price rises) likely to
cause ‘material detriment’ to them and the right to exit the contract without penalty
in response. Ofcom published guidance at the start of this year clarifying these rules
and further enabling competition in the market to deliver a choice of competitive
tariffs for the consumer in the UK.<br>Major telecoms companies have also agreed to
work with the Government and Ofcom on ways to improve transparency in contracts in
line with the principles underpinning the Ofcom guidance. The Government and the Regulator
will continue to work with the industry to promote further ways of ensuring that consumers
have the best possible information to help them make informed choices about the communications
services they purchase.</p>
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