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<p>As of 30 November 2021, there have been 308 complaints to the Secretary of State
about mis-selling by Home Energy and Lifestyle Management Ltd (HELMS). Of these a
total of 81 have been completed, defined as meaning that the Secretary of State’s
final decision has been issued and there has been no subsequent appeal to the First-tier
Tribunal, or that the case has been withdrawn. 13 cases have been appealed to the
Tribunal and are not yet resolved.</p><p> </p><p>A total of 105 complainants have
received Intention Notices. Of these, 85 have also received final decision letters.
20 have received Intention Notices that have not yet been followed by final decision
letters (and therefore may be taken as outstanding).</p><p> </p><p>Of the final decisions
issued, 81 have been to impose sanctions, these being either the reduction or cancellation
of loans. We do not hold data on how many are “rejected” by the complainant in favour
of an offer from the Green Deal Finance Company. Once the sanction has been imposed,
there is no further action for the Department under the Green Deal Framework Regulations,
unless the complainant decides to appeal to the First-tier Tribunal. If there is no
such appeal within twenty-eight days of the date of the decision letter, the Department
considers the case to be complete.</p><p> </p><p>The table below provides numbers
of complaints to the Secretary of State about mis-selling of Green Deal Plans by HELMS
in each month since January 2020.</p><p> </p><table><tbody><tr><td><p><strong>Month</strong></p></td><td><p><strong>Number
of complaints about mis-selling by HELMS</strong></p></td></tr><tr><td colspan="2"><p>2020</p></td></tr><tr><td><p>January</p></td><td><p>7</p></td></tr><tr><td><p>February</p></td><td><p>14</p></td></tr><tr><td><p>March</p></td><td><p>7</p></td></tr><tr><td><p>April</p></td><td><p>1</p></td></tr><tr><td><p>May</p></td><td><p>4</p></td></tr><tr><td><p>June</p></td><td><p>8</p></td></tr><tr><td><p>July</p></td><td><p>7</p></td></tr><tr><td><p>August</p></td><td><p>11</p></td></tr><tr><td><p>September</p></td><td><p>5</p></td></tr><tr><td><p>October</p></td><td><p>6</p></td></tr><tr><td><p>November</p></td><td><p>3</p></td></tr><tr><td><p>December</p></td><td><p>1</p></td></tr><tr><td
colspan="2"><p>2021</p></td></tr><tr><td><p>January</p></td><td><p>7</p></td></tr><tr><td><p>February</p></td><td><p>5</p></td></tr><tr><td><p>March</p></td><td><p>5</p></td></tr><tr><td><p>April</p></td><td><p>6</p></td></tr><tr><td><p>May</p></td><td><p>1</p></td></tr><tr><td><p>June</p></td><td><p>7</p></td></tr><tr><td><p>July</p></td><td><p>2</p></td></tr><tr><td><p>August</p></td><td><p>6</p></td></tr><tr><td><p>September</p></td><td><p>3</p></td></tr><tr><td><p>October</p></td><td><p>3</p></td></tr><tr><td><p>November</p></td><td><p>0</p></td></tr></tbody></table><p>
</p><p>We are progressing cases as quickly as possible, and looking at ways to speed
up the review process.</p>
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