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1461323
registered interest false more like this
date less than 2022-05-10more like thismore than 2022-05-10
answering body
Home Office more like this
answering dept id 1 more like this
answering dept short name Home Office more like this
answering dept sort name Home Office more like this
hansard heading HM Passport Office: Telephone Services more like this
house id 1 more like this
legislature
25259
pref label House of Commons more like this
question text To ask the Secretary of State for the Home Department, what the average waiting time is for telephone calls made from 1 May 2022 to the dedicated advice line for hon. Members at HM Passport Office. more like this
tabling member constituency North Durham more like this
tabling member printed
Mr Kevan Jones more like this
uin 74 more like this
answer
answer
is ministerial correction false more like this
date of answer less than 2022-05-16more like thismore than 2022-05-16
answer text <p>Average wait times for the dedicated HM Passport queries on the MP enquiry line have been unacceptable.</p><p>From 9 May, a new additional team of dedicated HMPO staff began operating the helpline. As a result, we have seen wait times halve and we expect to see much lower wait times in the coming weeks.</p><p>MPs can also contact the Home Office via the MPs Urgent Enquiries inbox and request a call back<em>. </em></p> more like this
answering member constituency Torbay more like this
answering member printed Kevin Foster more like this
question first answered
less than 2022-05-16T10:10:24.58Zmore like thismore than 2022-05-16T10:10:24.58Z
answering member
4451
label Biography information for Kevin Foster more like this
tabling member
1438
label Biography information for Mr Kevan Jones more like this