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<p>The Government published the response to the Aviation Consumer Policy Reform Consultation
on 27 June 2023. The response sets out findings from the consultation and next steps
on the proposals.</p><p> </p><p>Responses to the proposals on compensation and refunds
illustrated the complexity of the system and a range of competing factors and so the
Government concluded further work is required to consider the merits and limitations
of any changes in the area. The Government will consult on the compensation and payment
framework for all forms of disruption. The Government will set out a timeframe for
further consultation in due course.</p><p> </p><p>The legislative reforms to give
the Civil Aviation Authority additional powers to enforce consumer rights and mandating
Alternative Dispute Resolution (ADR) for all airlines will be taken forward when parliamentary
time allows. In the meantime, the Department will work with the industry and associated
stakeholders to drive forward improvements for aviation consumers.</p><p> </p><p>The
Government wants everyone to have equal opportunity to travel by air with dignity
and respect. The Minister for Aviation chaired an Aviation Accessibility Roundtable
on 28 June 2023 with disabled people, organisations representing disabled people,
disability experts, members of both Houses of Parliament and the Disabled Persons’
Transport Advisory Committee. The roundtable considered the key issues and concerns
that these passenger groups face and explored possible solutions to amplify their
voice and improve the travel experience for disabled and less mobile passengers. The
Department for Transport will continue discussions with these stakeholders.</p><p>
</p><p>The Government launched the new training package for the Department for Transport’s
REAL disability awareness training programme on 27 June 2023, to ensure those handling
powered wheelchairs are aware of the impact any damage has for the user, with useful
tips on handling this vital equipment.</p>
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