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<p>We are committed to delivering an asylum process that is sensitive to the needs
of the claimants so that sufficient information can be obtained to facilitate fair
and sustainable decisions on asylum claims. All interviewing and decision making personnel
receive extensive training on interviewing and considering asylum claims and must
follow published Home Office policy guidance when conducting screening and substantive
asylum interviews and considering asylum claims<em>.</em></p><p>A training package
is delivered to all staff who handle refugees with trauma called Vicarious Trauma.
This course is designed to encourage Decision-Makers to reflect upon the nature of
asylum work and consider how it may affect them psychologically and emotionally. It
raises awareness of both the psychological factors affecting Decision-Makers and the
potential risks which accompany this work.</p><p>In addition, the Home Office offers
Safeguarding training to all staff who handle refuges with trauma. The Home Office
has worked closely with experts in trauma in developing its policy guidance on asylum
screening, in particular Freedom from Torture.</p><p>The employee assistance programme
(EAP) aids staff with any emotional or practical problems, for example anxiety, bereavement,
sexual harassment, debt or depression. The EAP gives impartial, confidential support
to staff. The EAP provides practical, up to date information on a wide range of topics.
There is also a manager support area with advice on disputes, mental health issues
and traumatic incidents.</p>
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