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45989

registered interest
date	31/03/2014
answering body	Department for Work and Pensions
answering dept id	29
answering dept short name	Work and Pensions
answering dept sort name	Work and Pensions
house id	2
legislature	25277 pref label House of Lords
question text	To ask Her Majesty's Government, in light of the announcement that Atos Healthcare is exiting its contract in respect of fit-for-work tests, whether they plan to initiate an investigation with published terms of reference into that company's performance, including complaints made directly to Atos Healthcare and through any other agency including the Department for Work and Pensions.
tabling member printed	Lord Morrow
uin	HL6467
answer	answer is ministerial correction date of answer 04/04/2014 answer text <p> </p><p> </p><p>The Department has closely monitored the performance of Atos Healthcare and will continue to do so until Atos exits the contract as described in the Written Ministerial Statement of 27 March 2014. There are no plans to carry out any investigations into performance.</p> answering member printed Lord Freud question first answered 04/04/2014 12:00:00 answering member 3893 label Biography information for Lord Freud
tabling member	3795 label Biography information for Lord Morrow

45739

registered interest
date	27/03/2014
answering body	Department for Work and Pensions
answering dept id	29
answering dept short name	Work and Pensions
answering dept sort name	Work and Pensions
house id	2
legislature	25277 pref label House of Lords
question text	To ask Her Majesty's Government how many complaints about Atos Healthcare have been submitted or received through the Department for Work and Pensions, per year, since the commencement of the service provision contract.
tabling member printed	Lord Morrow
uin	HL6388
answer	answer is ministerial correction date of answer 01/04/2014 answer text <p /> <p /> <p>The Department does not hold central records on the number of complaints received in regards to Atos Healthcare, this information could only be collated at disproportionate cost.</p><p> </p> answering member printed Lord Freud question first answered 01/04/2014 12:00:00 answering member 3893 label Biography information for Lord Freud
tabling member	3795 label Biography information for Lord Morrow

45740

registered interest
date	27/03/2014
answering body	Department for Work and Pensions
answering dept id	29
answering dept short name	Work and Pensions
answering dept sort name	Work and Pensions
house id	2
legislature	25277 pref label House of Lords
question text	To ask Her Majesty's Government whether they will place in the Library of the House a copy of Atos Healthcare's complaints policy and procedure, as held by the Department for Work and Pensions.
tabling member printed	Lord Morrow
uin	HL6389
answer	answer is ministerial correction date of answer 02/04/2014 answer text <p /> <p /> <p>I will place a copy of Atos Healthcare's complaints policy and procedure in the House library.</p><p> </p><p>Atos Healthcare provides leaflets which are available in all their assessment centres for information on their complaints procedure and policy.</p> answering member printed Lord Freud attachment 1 file name eDeposits Coversheet for HL6389 & H6390.doc title eDeposits Coversheet for HL6389 & H6390 2 file name Atos Healthcare Complaints Procedures Guide.pdf title Atos Healthcare Complaints Procedure 3 file name 22-13 Update to Atos Healthcare Complaints Procedures Guide.pdf title Update to Atos Healthcare Complaints Procedure grouped question UIN HL6390 question first answered 02/04/2014 12:00:00 answering member 3893 label Biography information for Lord Freud
tabling member	3795 label Biography information for Lord Morrow

45741

registered interest
date	27/03/2014
answering body	Department for Work and Pensions
answering dept id	29
answering dept short name	Work and Pensions
answering dept sort name	Work and Pensions
house id	2
legislature	25277 pref label House of Lords
question text	To ask Her Majesty's Government whether all persons undergoing medical examinations by Atos Healthcare in respect of benefit applications are advised of the complaints procedure and policy, as held by the Department for Work and Pensions; if so, whether this has been routine practice since Atos Healthcare commenced service provision; and how persons are made aware of the complaints policy and procedure.
tabling member printed	Lord Morrow
uin	HL6390
answer	answer is ministerial correction date of answer 02/04/2014 answer text <p /> <p /> <p>I will place a copy of Atos Healthcare's complaints policy and procedure in the House library.</p><p> </p><p>Atos Healthcare provides leaflets which are available in all their assessment centres for information on their complaints procedure and policy.</p> answering member printed Lord Freud attachment 1 file name eDeposits Coversheet for HL6389 & H6390.doc title eDeposits Coversheet for HL6389 & H6390 2 file name Atos Healthcare Complaints Procedures Guide.pdf title Atos Healthcare Complaints Procedure 3 file name 22-13 Update to Atos Healthcare Complaints Procedures Guide.pdf title Update to Atos Healthcare Complaints Procedure grouped question UIN HL6389 question first answered 02/04/2014 12:00:00 answering member 3893 label Biography information for Lord Freud
tabling member	3795 label Biography information for Lord Morrow

42648

registered interest
date	11/03/2014
answering body	Department for Work and Pensions
answering dept id	29
answering dept short name
answering dept sort name
house id	2
legislature	25277 pref label House of Lords
question text	To ask Her Majesty's Government whether Atos Healthcare is seeking to opt out of or end its contract to provide assessment services for Disability Living Allowance and Employment and Support Allowance benefit applications.
tabling member printed	Lord Morrow
uin	HL5917
answer	answer is ministerial correction date of answer 24/03/2014 answer text <p /> <p>The Department is in discussions with Atos Healthcare regarding its contract; Atos Healthcare continues to be committed to and obliged to deliver the services under the contract until such time as the contract ends. </p> answering member printed Lord Freud question first answered 24/03/2014 12:00:00 answering member 3893 label Biography information for Lord Freud
tabling member	3795 label Biography information for Lord Morrow